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252 Views 17 Replies Latest reply: Mar 11, 2012 4:38 AM by dede1010_2000 RSS
dede1010_2000 Just Startin'
dede1010_2000
8 posts since
Jul 1, 2007
Currently Being Moderated

Feb 26, 2012 2:10 PM

License Manager disabled my Model Packs

I went on the Line 6 Website to check if there was any available new drivers for my Pod xt and installed the latest drivers and the License Manager.

The license manager removed all my Model Packs from my Pod!

After failing to program the device (reading the instructions to try and  recover my Packs) using the license manager several times on different USB ports, I attempted to installed the add-ons but it would hang on the programming hardware dialog. I then try to deauthorize the device (after deauthorizing my PC).  License Manager is hanging on the programming hardware dialog yet again.Its now pending for deauthorization! I click on the Remove button and it hangs. 

Line 6 Monkey reports that all my drivers and associated software are up to date. 

I am using Windows 7.  I have disabled the firewall and virus protection (Norton Security Suite). I de installed the programs and drivers and re-installed them  The specific error I get after timeout is:

Programming purchases on hardware failed.  (Code 80007104) 

Failed write to firmware. 

Could you help me? I would like to recover my Model Packs. I payed good money to get them and they are no longer on my Pod.

Thanks in advance

Mario Delorme

Montreal, Qc  Canada

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Feb 27, 2012 6:23 AM (in response to dede1010_2000)
    Re: License Manager disabled my Model Packs

    Just for clarifiaction, are you running the newest driver installer first?

    http://line6.com/software/

     

    Do not plug-in your XT until prompted.

    Also try different USB ports.

  • dede1010_2000 Just Startin'
    dede1010_2000
    8 posts since
    Jul 1, 2007
    Currently Being Moderated
    Feb 27, 2012 4:52 PM (in response to dede1010_2000)
    Re: License Manager disabled my Model Packs

    Yes I did install the drivers first. Then, I waited to be prompted before plugging the XT in.

    I also tried different USB ports...

    I have Windows 7 64 bits. Could it be the problem?

    Something seems to block the connection with between the site and the Pod.

     

    Thanks

     

    Mario

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Feb 28, 2012 3:09 AM (in response to dede1010_2000)
    Re: License Manager disabled my Model Packs

    Are you using the newest version of Monkey 1.51?

    • dede1010_2000 Just Startin'
      dede1010_2000
      8 posts since
      Jul 1, 2007
      Currently Being Moderated
      Feb 28, 2012 3:32 AM (in response to Triryche)
      Re: License Manager disabled my Model Packs

      Thanks Triryche. I did install all the newest programs from Line 6, uninstalled them and reinstalled them, 2 or 3 times.

      As I said to Mr.Arkadin, I think I will try with another computer. There might be a program on my computer that interferes with

      the Line 6 programs.

      I just want to retrieve my model packs back onto my Pod.

      This is not the computer I use to make music.

      The one I use is not connected to the Net.

      Thanks a lot for your time

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Feb 29, 2012 5:19 AM (in response to dede1010_2000)
    Re: License Manager disabled my Model Packs

    hello Mario

     

    I've cleared now the authorisation cue in your account, please try again

     

    line6antonio

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 5, 2012 4:26 AM (in response to dede1010_2000)
    Re: License Manager disabled my Model Packs

    please try each single USB port on your PC, also a different USB cable and temporarily disable Firewall and antivirus

     

     

    if this doesn't help, try using a different PC and/or internet connection

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 9, 2012 5:14 AM (in response to dede1010_2000)
    RE: License Manager disabled my Model Packs

    Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

       

      In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

       

    • dede1010_2000 Just Startin'
      dede1010_2000
      8 posts since
      Jul 1, 2007
      Currently Being Moderated
      Mar 11, 2012 4:38 AM (in response to laplayantonio)
      Re: RE: License Manager disabled my Model Packs

      Got it! The culprit was Norton Internet Security Suite. I was able to recover my add-ons after having uninstalled Norton completely from my computer.I then performed the operation on Line 6 site without any virus protection. But it worked. Before, I was only disabling the firewall and the anti-virus autoprotect. It seems that it was not enough. It worked only after I removed the fricking program completely.

      Thanks to everyone who helped.

      However, I hope I will never ever have to reconnect my Pod onto the Line6 site again.

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