Currently Being ModeratedFeb 17, 2012 8:28 AM (in response to rupp101)Re: Line 6 ux2 Pod error code (80007104)
I would suggest that you make sure you have the latest Line 6 MAC OSX drivers installed, they can be downloaded from the link below:
MAC Drivers : 7.1.3
Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:
MAC Line 6 Monkey 1.51:
Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.
After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.
Next close all open applications and use the License Manager software to de-authorize and re-authorize your device. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your device. If you receive the "Failed write to firmware", close license manager and connect the UX2 to a different USB port, reopen license manage and try and to reauthorize the UX2.
Currently Being ModeratedFeb 20, 2012 5:47 PM (in response to Line6Don)Re: Line 6 ux2 Pod error code (80007104)
When I go to deauthorize the ux2, it says "deauthorize pending" and it says I must remove add-ons I have with it (even tho I have no add-ons that I know of) and it comes up error 80007104. so it wont let me deauthorize the ux2. I scaned for devices to see if it would help and when I did that it said it wasnt authorized, I went to authorize it and error 80000002 comes up. I go and put the ux2 into a different usd and it comes up as being deauthorization pending again. What should I do?
Currently Being ModeratedFeb 21, 2012 3:47 PM (in response to rupp101)Re: Line 6 ux2 Pod error code (80007104)
I have deauthorized both your computer and the UX2.
First check your connections.
Have you tried connecting to different USB Ports?
Are you using a USB hub?
Make sure you have the latest drivers installed:
Then try the optimizations in our USB Troubleshooting Guide:
Assuming all of this is done try authorizing again.
Currently Being ModeratedFeb 29, 2012 12:24 AM (in response to Line6david)Re: Line 6 ux2 Pod error code (80007104)
HI i am also having the exact same issue as the original poster. same error code but i use a pc (windows 7) i am not using a usb hub and i plug straight into the usb on my computer. my drivers both computer and line 6 are up to date.
Currently Being ModeratedMar 2, 2012 1:29 PM (in response to Kain5014)Re: Line 6 ux2 Pod error code (80007104)
Code 8000xxxx errors are an indication of a USB connetion problem. I would suggest to try all available USB ports and possible a new USB cable if possible. If you continue to receive code 8000xxxx errors, review and exhaust the suggestions available in our USB audio troubleshooting FAQ at the link below:
Currently Being ModeratedMar 2, 2012 2:01 PM (in response to Line6Don)Re: Line 6 ux2 Pod error code (80007104)
i have tried every usb i have with only the pod being plugged in and i have tried the troubleshooting guide. i still recieve the same errors when i try to install my recently purchased metal shop add on. if you would stop saying the same thing over and over hoping for a different result that would be most appreciated.
Currently Being ModeratedMar 2, 2012 1:21 PM (in response to rupp101)RE: Line 6 ux2 Pod error code (80007104)
We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.
In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:
Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.