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218 Views 5 Replies Latest reply: Mar 13, 2012 11:04 AM by Line6Don RSS
hkollner Just Startin'
hkollner
14 posts since
Feb 29, 2012
Currently Being Moderated

Mar 1, 2012 11:48 AM

POD Farm Platinum 2.51 not working on TonePort Ux8 Windows XP

I have problems authorizing POD Farm Platinum 2.51 on my TonePort UX8

 

Over the last 2 days I have uninstalled and re-installed about 25 times with no success.

 

Step 1: I install The latest driver and latest line 6 monkey.

Step 2: Authorize my computer and TonePort UX8

Step 3: Install POD Farm Platinum 2.51

Step 4: Deauthorize my device because POD Farm 2.51 does not display in device addons

Step 5: Re-Authorize my device and then It show on the addons section of my Tone Port.

Step 6: It prompts me to install the add ons to my TonePort.

Step 7: After Install to my tone port POD Farm Platinum 2.51 dissapears again.

 

When I open POD Farm Platinum 2.51 I get a message stating:

 

"POD Farm 2 has found a valid license on your TonePort UX8,

but you have to run the Line 6 License Manager to allow POD Farm 2

to be run on your computer with your TonePort UX8 (No Additional Purchase is nessecary)"

 

Please help....

  • TheRealZap Expert Line 6 User
    TheRealZap
    11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Mar 1, 2012 11:56 AM (in response to hkollner)
    Re: POD Farm Platinum 2.51 not working on TonePort Ux8 Windows XP

    the problem is your account... i can tell by your username date: (Feb 29, 2012)

    you need to log into the license manager with the account you originally bought the UX8 with...

    because the license and authorization will belong to the original owner that registered it...

    if you bought it used, you might not be entitled to the license....

    although version 1.x is free with all UX8's you might try that.

    • hkollner Just Startin'
      hkollner
      14 posts since
      Feb 29, 2012
      Currently Being Moderated
      Mar 1, 2012 12:04 PM (in response to TheRealZap)
      Re: POD Farm Platinum 2.51 not working on TonePort Ux8 Windows XP

      Hi Thanks for the quick reply.

       

      I bought it used and it is supposed to be licensed for POD Farm 2.51

      The first owner has 2 tone port ux8's so I would assume that there are 2 licences.

       

      Does the previous owner need to do anything from his side? e.g. Deauthorize the device on his account, Transfer license?

      Because there should still be a license right?

       

      Funny thing is that POD Farm Platinum 1 works fine. And it's listed as factory devices.

      Whereas POD Farm 2.51 does nos show on that list.

       

      I have also read here on this forum that TonePort UX8 automatically applies for POD Farm Platinum 2.51

      and the license is on the actuall device itself?

       

      Once again thanks for your quick reply

       

      Any suggestions?

      • TheRealZap Expert Line 6 User
        TheRealZap
        11,829 posts since
        Dec 22, 2006
        Currently Being Moderated
        Mar 1, 2012 12:18 PM (in response to hkollner)
        Re: POD Farm Platinum 2.51 not working on TonePort Ux8 Windows XP

        i think the original date the device was registered by the original owner is what determines its free pod farm 2 eligibility.

         

        the original ux8's only had a gearbox license and no pod farm 1 license. (bascially because pod farm didnt exist)

        i would certainly make sure that the original owner removes his registration and make sure that its registered on your account.

         

        line6 support can see alot more than i can... so they will likely clear up the details...

        its possible that the UX8 is still authorized under the previous owners account... and that could be the whole issue.

         

        other than trying to work with the original owner a little... not much you can do besides getting line6 support to clear it up on their end....

        they'll know what your unit qualifies for and they can remove old authorizations etc, that will make the authorization to your account work.

         

        you can wait for a response here... or give them a call... http://line6.com/company/contact/

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Mar 13, 2012 11:04 AM (in response to hkollner)
    Re: RE: POD Farm Platinum 2.51 not working on TonePort Ux8 Windows XP

    +1 to TheRealZap.

     

      If you purchased a Line 6 device with the POD Farm 1 plug in bundled with it (POD Studio, POD X3, UX8, DI) and enabled your POD Farm plug in with the Line 6 Monkey software BEFORE October 1st, 2009, you qualify for a discounted purchase price for POD Farm version 2 Line 6 license for 30 DAYS AFTER POD Farm 2 initial release. Therefore at this time the discounted POD Farm 2 upgrade offer has since passed.

     

    We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

     

    In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

     

    http://line6.com/account/tickets/view/

     

    Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

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