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453 Views 9 Replies Latest reply: Mar 2, 2012 2:01 PM by Kain5014 RSS
rupp101 Just Startin' 3 posts since
Feb 20, 2011
Currently Being Moderated

Jan 26, 2012 10:54 PM

Line 6 ux2 Pod error code (80007104)

I've had my line 6 ux2 pod for a year now and its worked great with nothing wrong, then about a few weeks ago everytime I would load Pod farm 1 it would freeze my Macbook Pro and I had to manually shut it down. Well I got that fixed, so I went on Pod farm and non of the effects would work at all. So next I went and downloaded Pod farm 2 and did all of that then it said I needed to get license manager to get the full Pod farm 2, so I did and I authorized the ux2 and my computer, then It said I needed to download some add-ons to get everything to work but everytime I try to download them it says

"Programming purchases on hardware failed. (Code 80007104) Failed write to firmware." Nothing I do seems to work, can someone please help me, I have songs I'm recording and with this down I can finish them.

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 17, 2012 8:28 AM (in response to rupp101)
    Re: Line 6 ux2 Pod error code (80007104)

    I would suggest that you make sure you have the latest Line 6 MAC OSX drivers installed, they can be downloaded from the link below:

     

    MAC Drivers : 7.1.3

    http://line6.com/software/readeula.html?rid=4321

     

    Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

     

    MAC Line 6 Monkey 1.51:

    http://line6.com/getrelease?rid=4619

     

    Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

     

    After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

     

    Next close all open applications and use the License Manager software to de-authorize and re-authorize your device. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your device. If you receive the "Failed write to firmware", close license manager and connect the UX2 to a different USB port, reopen license manage and try and to reauthorize the UX2.

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 21, 2012 3:47 PM (in response to rupp101)
    Re: Line 6 ux2 Pod error code (80007104)

    Hi,

     

    I have deauthorized both your computer and the UX2.

     

    First check your connections.

     

    Have you tried connecting to different USB Ports?

     

    Are you using a USB hub?

     

    Make sure you have the latest drivers installed:

     

    http://line6.com/software/

     

    Then try the optimizations in our USB Troubleshooting Guide:

     

    http://line6.com/community/docs/DOC-4282

     

    Assuming all of this is done try authorizing again.

     

    Thanks

    David

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Mar 2, 2012 1:21 PM (in response to rupp101)
    RE: Line 6 ux2 Pod error code (80007104)

    We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

       

      In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

       http://line6.com/account/tickets/view/

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

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