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Up to Discussions in Variax Guitars / Bass / Workbench
280 Views 8 Replies Latest reply: Nov 5, 2012 2:56 PM by hazcabz RSS
gutomareto Just Startin'
gutomareto
11 posts since
Aug 12, 2009
Currently Being Moderated

Jan 18, 2012 6:06 PM

variax detection by workbench

I can't have my variax 700 detected by USB interface or even through X3 live. Problems I could detect was lack of MIDI out with MS wavetable, then  searched over the internet, tried many things with no success to fix it and ended up installing MIDI Yoke which made MIDI ports show up again, but even so work bench can't see my guitar.

Any suggestion??

Thanks.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 20, 2012 3:12 PM (in response to gutomareto)
    Re: variax detection by workbench

    Hi,

     

    This sounds like a connection issue. Have you tried different USB ports and cables? Are you sure the drivers are installed for the X3? Is the X3 visible in Monkey?

     

    Thanks,

    David

    Line 6 Customer Support

    • gutomareto Just Startin'
      gutomareto
      11 posts since
      Aug 12, 2009
      Currently Being Moderated
      Jan 20, 2012 4:53 PM (in response to Line6david)
      Re: variax detection by workbench

      Yes I have tried diferent USB ports and cables. The digital cable of Variax works well with pod X3. Yes pod X3 connects alright and can be seen by line 6 monkey. The USB abapter for variax can also be seen b monkey. I have already reinstalled the drivers, even being already up to date.

      I use windows XP.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 24, 2012 3:21 PM (in response to gutomareto)
    Re: variax detection by workbench

    Hi,

     

    Does the Variax 700 work when not connected to the computer? It sounds like you could have a configuration problem in Windows. Can you try the X3 and 700 with another computer?

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 31, 2012 10:53 AM (in response to gutomareto)
    Re: variax detection by workbench

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • hazcabz Just Startin'
    hazcabz
    1 posts since
    May 15, 2010
    Currently Being Moderated
    Nov 5, 2012 2:56 PM (in response to gutomareto)
    Re: variax detection by workbench

    Just bought a Variax Workbench USB adapter hoping to edit and update the firmware on my Variax Acoustic 700. I have connected the interface to my computer (2011 MacBook Pro). Line 6 Monkey detects and updates the USB interface, Workbench etc. without a problem.

     

    Workbench launches and after I tell it that it is connected to the USB interface it lists it as an attached device BUT never detects the guitar. I have tried it in Windows 7 and Mac OS X 10.8 Mountain Lion but Workbench still doesn't find the guitar.

     

    The USB interface lights up green on the computer side but flashes red on the guitar side. The Variax lead is plugged in securely and the guitar is getting power from the XPS box and the LED on the control panel is on.

     

    Any ideas?

     

    Thanks, Ian.

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