Community: HD 400 Edit problem:

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222 Views 5 Replies Latest reply: Mar 6, 2012 8:02 AM by jimsreynolds

paul6string

4 posts since
Mar 1, 2012

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Mar 4, 2012 10:04 AM

HD 400 Edit problem:

I'm trying to access the online edit program, but it doesn't recognise my device. I have the "no line 6 device connected" message at the bottom of the screen, and it is in fact plugged in and connected to the usb port. I turned it on and off, logged out and back in etc., and still the same.

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silverhead
9,592 posts since
Apr 1, 2009

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Mar 4, 2012 10:13 AM (in response to paul6string)
Re: HD 400 Edit problem:

Have you downloaded and installed Line 6 Monkey and the device driver?
http://line6.com/support/docs/DOC-2055
http://line6.com/support/docs/DOC-2056

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- paul6string
  4 posts since
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  Mar 4, 2012 10:16 AM (in response to silverhead)
  Re: HD 400 Edit problem:
  
  Yes. I installed every available update also. I downloaded the driver multiple times in fact.
  
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  - paul6string
    4 posts since
    Mar 1, 2012
    
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    Mar 4, 2012 1:32 PM (in response to paul6string)
    Re: HD 400 Edit problem:
    
    I got that to work finally. Now I have latency issues when channel switching..
    
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    - silverhead
      9,592 posts since
      Apr 1, 2009
      
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      Mar 5, 2012 6:43 AM (in response to paul6string)
      Re: HD 400 Edit problem:
      
      There is some latency in channel switching when you are running the HD Editor; this is normal behaviour. However, there should be no noticeable latency when using the HD400 device without the Edit program running.
      
      The reason there is latency with the Edit program running is that your computer memory (the Edit program) and the HD400 device memory are trying to stay in sync - the two devices have to communicate with each other and transfer data so that both of these memory buffers contain the new patch information, and the extra time requirement, while just a few milliseconds, is noticeable.
      
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      - jimsreynolds
        2,227 posts since
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        Mar 6, 2012 8:02 AM (in response to silverhead)
        Re: HD 400 Edit problem:
        
        +1 Silverhead. Try unplugging the USB cable from the laptop and then do the switching using the POD. Any better?
        
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Mar 4, 2012 10:04 AM

HD 400 Edit problem:

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