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253 Views 11 Replies Latest reply: Mar 20, 2012 4:41 PM by mitchmann21 RSS
mitchmann21 Just Startin'
mitchmann21
8 posts since
Jan 27, 2009
Currently Being Moderated

Mar 15, 2012 6:42 PM

HD400 Edit not showing in Monkey

Greetings,

 

I just got an HD400, installed the drivers, installed monkey, installed HD400 Edit, and the only thing that shows up on my applications in Monkey is Monkey itself.  Otherwise there is nothing there. 

 

Any idea what is going on here?  When I go into Edit, none of the presets show up, as if there is no connection to the unit, even though it is recognized in the Monkey window.

 

monkey1.jpg

 

Thanks!

Tags: 400, hd400, edit_software, monkey_not_detecting_software
  • mitchmann21 Just Startin'
    mitchmann21
    8 posts since
    Jan 27, 2009
    Currently Being Moderated
    Mar 15, 2012 7:13 PM (in response to mitchmann21)
    Re: HD400 Edit not showing in Monkey

    I tried reinstalling the driver again (v4.2.5.1), no dice.

    • mazuwa Iknowathingortwo
      mazuwa
      371 posts since
      Jul 7, 2006
      Currently Being Moderated
      Mar 16, 2012 3:52 AM (in response to mitchmann21)
      Re: HD400 Edit not showing in Monkey

      What does your device manager say? Can you play pc sounds e.g. songs from winamp or so?

      To me it seems your pc has got problems to recognize the usb port with the device (cable defect? usb hub? defect usb port on either device?). I think the POD HD400 is only shown in Monkey as a symbol because you have installed the driver for it. But this happens without usb connection first.

      Make these changes: Different usb cable (take it from you printer), different USB port. Have you installed the driver with disconnected cable (you have to)?

      Try another pc to get sure your pod is o.k.

       

      Update: I just found this one, but has not been answered / completed:

      http://line6.com/support/thread/81474?tstart=0

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Mar 16, 2012 6:31 AM (in response to mitchmann21)
    Re: HD400 Edit not showing in Monkey

    The problem is that Monkey is not detecting a valid ESN number on your HD400, as indicated in the left portion of the Monkey screenshot. This sometimes happens when a Pod device has undergone a repair that was improperly completed - the security ESN (electronic serial number) chip was not properly restored.

     

    Since you just got it, I assume you don't know its history. I would return the HD400 and demand a replacement.

    • mitchmann21 Just Startin'
      mitchmann21
      8 posts since
      Jan 27, 2009
      Currently Being Moderated
      Mar 16, 2012 7:33 AM (in response to silverhead)
      Re: HD400 Edit not showing in Monkey

      OK, that would make sense.  However, I would also think that the HD400 Edit would show up as well, under the applications.  I installed this and reinstalled, and no dice.

       

      Would this be related to the ESN issue?  Seems they would be independent of each other...

       

      Many thanks for the info.

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Mar 16, 2012 8:28 AM (in response to mitchmann21)
        Re: HD400 Edit not showing in Monkey

        Yes, they should be independent. Are you sure you installed HD400 Edit after you downloaded the installation file? It's a 2-step process: download the installer, then run it to install the application.

         

        If it has been installed I have no explanation for why it isn't in the Line 6 folder under your All Programs list in your PC's Start Menu.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 16, 2012 2:36 PM (in response to mitchmann21)
    Re: HD400 Edit not showing in Monkey

    Hi,

     

    I have seen issues like this caused by anitvirus software.... What kind of antivirus software do you have installed on your system?

     

    Thanks,

    David

    • mitchmann21 Just Startin'
      mitchmann21
      8 posts since
      Jan 27, 2009
      Currently Being Moderated
      Mar 17, 2012 5:36 PM (in response to Line6david)
      Re: HD400 Edit not showing in Monkey

      I have no issues with sounds or playing audio files, device manager looks OK, I think...

      sound.jpg

       

      I have Symantec Endpoint Protection running ... no clue if that would cause such an issue.  Have not had device issues like that before...

       

      Yes, I installed the Edit program fine after downloading and executing "POD HD400 Edit v1.03 Installer.exe".

       

      If it is an issue with the ESN chip, is there a way to diagnose that before running back to the store?

       

      Thanks for all the inputs!

      • mitchmann21 Just Startin'
        mitchmann21
        8 posts since
        Jan 27, 2009
        Currently Being Moderated
        Mar 17, 2012 6:02 PM (in response to mitchmann21)
        Re: HD400 Edit not showing in Monkey

        I also tried hitting the "Change Device" button and pulling up the dialog to see what showed up...

         

        usb-reco.gif

         

        I am assuming that it is seeing the actual device, but just not picking up the ESN as earlier mentioned.

         

        I also tried a different USB port on my laptop to see if that made a difference.  No dice.

         

        I looked into the Control Panel under

        l6-audio-midi.jpg

         

        and got

         

        audio-midi.jpg

        ... which again showed no ESN.  So connectivity seems to work, but no ESN.

         

        Still would not explain why no HD400 Edit program under Monkey, though...    

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