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783 Views 15 Replies Latest reply: Sep 18, 2012 10:52 PM by cgtrox RSS
JesterJay Just Startin'
JesterJay
4 posts since
Nov 5, 43248
Currently Being Moderated

Mar 16, 2012 5:44 AM

My POD HD Pro won't start

Hey there everyone. I'm writing because I recently bought a POD HD Pro and it arrived about 2 weeks ago. I tried it and it worked perfect. I used it again with no problems. But now I want to use it for the third time and when I turn it on the screen stays with the Line6 logo on it,it never goes further than that, The computer doesn't read or anything. And even if it wasn't connected to the computer it never goes further than that. I can't work the presets or anything. What could this be??

 

I really wish I didn't have to return it because I'm in the middle of recording an EP but if I have to then I have to. Any help would be greatly appreciated.

 

Thank you!

Tags: pod, problem, recording, line_6, pod_hd, hd_pro
  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Mar 16, 2012 6:25 AM (in response to JesterJay)
    Re: My POD HD Pro won't start

    There might be a way to get it started successfully. Hold down the right nav key while powering the HD Pro on. This will put it in test/safe mode. Use the Down nav key to select the word FLASH on the display. Then run Line 6 Monkey and see if it recognizes hte device. If so, try reinstalling the firmware.

     

    If that is not successful then I would return the device. It should be repaired/replaced, and if you are within the return period I would demand a replacement.

  • JesterJay Just Startin'
    JesterJay
    4 posts since
    Nov 5, 43248
    Currently Being Moderated
    Mar 16, 2012 7:11 AM (in response to JesterJay)
    Re: My POD HD Pro won't start

    Thanks guys! It didn't work unfortunately. But I did request a replacement so all is good so far.

     

    Again,thank you!

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 22, 2012 11:41 AM (in response to JesterJay)
    Re: My POD HD Pro won't start

    Hi,

     

    Glad to hear that the issue was resolved. Let us know if you need anything else.

     

    Thanks,

    David

  • K4KBURK3N Just Startin'
    K4KBURK3N
    1 posts since
    Apr 21, 2012
    Currently Being Moderated
    May 20, 2012 2:52 PM (in response to JesterJay)
    Re: My POD HD Pro won't start

    I have the exact same problem!

  • piratenick Just Startin'
    piratenick
    3 posts since
    Jun 27, 2010
    Currently Being Moderated
    Aug 6, 2012 3:58 PM (in response to JesterJay)
    Re: My POD HD Pro won't start

    i just had this problem ten mins ago with a HD desktop. holding the down button whilst powering up came up with some 'flash update' screen, and it was detected by the monkey but nothing changed. holding right key did absolutely nothing, then holding left key it started as it had when i got it this morning! think it was some issue with not all the drivers etc being up to date. hope this helps anyone

     

     

    ^^ false hope see my own reply

    • piratenick Just Startin'
      piratenick
      3 posts since
      Jun 27, 2010
      Currently Being Moderated
      Aug 6, 2012 3:59 PM (in response to piratenick)
      Re: My POD HD Pro won't start

      ok, so it appeared to work.... this time starting up with the right button worked and i re-installed the 'firmware' with the monkey, and now it will turn on and reach the normal view but it won't give any output and turns off and back on again after a bit less than a minute and repeats the cycle

  • JesterJay Just Startin'
    JesterJay
    4 posts since
    Nov 5, 43248
    Currently Being Moderated
    Sep 18, 2012 2:11 PM (in response to JesterJay)
    Re: My POD HD Pro won't start

    So, is there another way to fix this probem?? I now have the new one and it did it again! I'm trying all the advices here and nothing works. Not cool to be replacing this thing over and over.

  • cgtrox Expert Line 6 User
    cgtrox
    1,638 posts since
    Jan 25, 2007
    Currently Being Moderated
    Sep 18, 2012 5:32 PM (in response to JesterJay)
    Re: My POD HD Pro won't start

    Man, that sucks bro! I too just recieved mine about a week ago and it was fine for the first few times. I plugged it into the computer and tried to check the version on Monkey and it said it didn't recognize the HD Pro. So, I hooked up my POD HD bean and it saw that, but still no Pro. So, I tried the "power up holding the button" (all 4 ways) system a few times and I got it to go into the FLASH UPDATE... screen and then got stuck! Nothing worked! So, I went to the Monkey and rolled it back to the 2.02 version (which is the latest btw) and it worked! I hope this works for you, even try rolling back further if you can, good luck man...

     

    cgtrox

    • Iknowathingortwo
      MerlinFL
      1,667 posts since
      Jul 17, 2007
      Currently Being Moderated
      Sep 18, 2012 8:09 PM (in response to cgtrox)
      Re: My POD HD Pro won't start

      Just curious - if you rolled back to the latest version of the software as you stated being 2.02, what version were you running that caused your similar problems that the original poster wrote about having?

       

      No new POD HD500 or PRO software has been released yet and we're all still waiting, so I'm curious what you were running that you rolled back to 2.02?

       

      Thanks.

      • cgtrox Expert Line 6 User
        cgtrox
        1,638 posts since
        Jan 25, 2007
        Currently Being Moderated
        Sep 18, 2012 10:52 PM (in response to MerlinFL)
        Re: My POD HD Pro won't start

        It was actually 2.02! That's what I meant by "the latest version", so actually rolling back (the only option) brought me back (to the future) which was/is 2.02! Now I know what Michael J. Fox must've felt like...

         

        cgtrox

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