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358 Views 6 Replies Latest reply: Mar 28, 2012 4:20 PM by Line6Tony RSS
JustinCRey Just Startin'
JustinCRey
3 posts since
Mar 20, 2012
Currently Being Moderated

Mar 20, 2012 6:06 PM

About my new Line 6 Backtrack (without Mic)

Today I recieved my Line 6 Backtrack (without mic). I imediatly plugged it into my computer to charge (as directed). I let it charge for about 2 hours, then I decided to give it a try. I unplugged it and swithed it to the on position...nothing happened, the led did not even come on. I assumed it didnt charge long enough, so I plugged it in for another 1-2 hours. Then unplugged it, switched it to the on position, and again...same results.

 

Conclusion: It does not power on...

 

What should I do?

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Mar 20, 2012 6:16 PM (in response to JustinCRey)
    Re: About my new Line 6 Backtrack (without Mic)

    Two bits of additional info would be helpful for diagnostic putrposes:

     

    1) While your Backtrack is charging, what is happening with the LED light? From the manual, here's what should be happening:

    When charging, color indicates progess toward full charge, as follows

    • Red (0-25% charge), orange (25-50%), yellow (50-75%), green (75-100%), white (full charge)

     

    2) When its USB jack is connected to a computer BackTrack should automatically mount as a mass storage device (appears on your computer like a CD-Rom, Flash Drive, etc.). Is this happening? Can you see any files and folders on the Backtrack device, as you would with any usb drive?

    • JustinCRey Just Startin'
      JustinCRey
      3 posts since
      Mar 20, 2012
      Currently Being Moderated
      Mar 20, 2012 6:47 PM (in response to silverhead)
      Re: About my new Line 6 Backtrack (without Mic)

      Yeah I meant to give you that info...

       

      When It is plugged in and charging, the led is white, but it slowly blinks never turning all the way off.

      Yes, when the USB jack is connected I can see files and folders on the backtrack device.

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Mar 20, 2012 7:13 PM (in response to JustinCRey)
        Re: About my new Line 6 Backtrack (without Mic)

        That sounds good so far.

         

        So when its connected via usb and the white is light, it is fully charged.

        To unmount from Windows®, click “safely remove hardware” icon in your onscreen System Tray, and remove

        BackTrack.

        • To unmount from Mac®, drag BackTrack icon to trash (eject icon replaces trash icon as you are dragging)

         

        Now that it is disconnected and properly unmounted, you have said that you switch it on and nothing happens. Absolutely nothing? When you switch it on you should see the whilte light come on again during startup. Then it goes out again - that is normal. What happens when you connect your guitar to the Input? Does the light show any colour then? It should begin to flash dark blue. Does it?

        • JustinCRey Just Startin'
          JustinCRey
          3 posts since
          Mar 20, 2012
          Currently Being Moderated
          Mar 20, 2012 7:25 PM (in response to silverhead)
          Re: About my new Line 6 Backtrack (without Mic)

          Absolutely nothing happens.

           

          When I put the switch in the on position no led comes on at all, ever.

          When I connect my guitar to the input and put the switch in the on position no led comes on at all, ever.

          • silverhead Expert Line 6 User
            silverhead
            9,592 posts since
            Apr 1, 2009
            Currently Being Moderated
            Mar 21, 2012 7:20 PM (in response to JustinCRey)
            Re: About my new Line 6 Backtrack (without Mic)

            One other thing to try: when you use it as a standard usb device - what files/folders do you see on the Backtrack? Try to install and run the Backtrack Setup Utility:

            • For Windows, install BackTrack Setup Utility by launching installer available from BackTrack when mounted on computer
            • For Mac, a disk image (a .dmg file) is provided: double-click it to mount a disc image that contains the BackTrack Setup Utility, which you can then drag to your computer to install

            If you are successful in launching the Setup Utility, try to update the firmware (see button in Device Information area).

             

            The last resort is to try a hard reset. Take a paper clip and stick it  in the little hole you will find on the rear of the device.

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