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787 Views 14 Replies Latest reply: Apr 5, 2012 3:35 AM by Kopfschmerzen RSS
Kopfschmerzen Just Startin'
Kopfschmerzen
15 posts since
Jul 22, 2009
Currently Being Moderated

Feb 22, 2012 2:51 AM

Blue screen of death on Win7 with HD500

Hi!

 

I have a problem using POD HD500 with my PC laptop (Lenovo W510, Windows 7, 4Gb RAM). I have installed the latest Monkey (1.51) and drivers (4.2.5.1). POD HD500 Edit works well. However, if I run a DAW software (I tried Audacity and Reaper), the system quickly fails showing the blue screen. Without POD connected, DAW works well. Without DAW, laptop doesn't fail, HD500 works well with Edit or as a sound card. So, I can't record anything. Help me please

 

Thanks!

Tags: problem, drivers, windows7, hd500
  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Feb 22, 2012 3:29 AM (in response to Kopfschmerzen)
    Re: Blue screen of death on Win7 with HD500

    This is not normal and nor is it my experience with Windows 7 Pro 64 bit running on a Sony Vaio. Some people have report a BSOD when they disconnect their POD HD500 without selecting Safely Remove Device first.  I don't believe it's a POD driver problem on your computer, but rather that something else that's been pre installed is clashing with the ASIO drivers used by the POD. I have no idea what that might be as I dont have your specific system in front of me, but you could start perhaps by using MSCONFIG to prevent unnecessary programs starting with Windows, and you could disconnect any other non essential hardware to check what might be interfering here . You don't say what type of CPU your machine has. FWIW these days I always go with an Intel CPU and Intel chipset as that basic combination always works for me straight out of the box. Another thing you could try is updating your computer's graphics interface drivers to the latest WHQL certified version which may not be as up to date as the manufacurer's latest version which may not have been WHQL certified yet.

     

    You have some troubleshooting to do to identify what's going on and that could be fun.

     

    Good luck

     

    Nick

    • jimsreynolds Power User
      jimsreynolds
      2,227 posts since
      Jun 27, 43450
      Currently Being Moderated
      Feb 22, 2012 3:52 AM (in response to Nick_Mattocks)
      Re: Blue screen of death on Win7 with HD500

      +1 all of Nick.  It isn't an AMD CPU on your laptop is it?  There is a known issue with the 'Filter Driver' on some of those that can cause a BSOD.,  I dont think that chip is used on your laptop but it may be worth double checking.

    • Kopfschmerzen Just Startin'
      Kopfschmerzen
      15 posts since
      Jul 22, 2009
      Currently Being Moderated
      Feb 29, 2012 9:16 AM (in response to Nick_Mattocks)
      Re: Blue screen of death on Win7 with HD500

      Definitely it's not normal. Something in my system brakes the driver. I am wondering if there's any way I can analyze a dump that is being created when BSOD appears. Or maybe Line6 support personnel could do that? The problem is related to Line6 driver (L6PODHD564.sys) so they should be interested. Here's the blue screen with the driver mentioned:

      2012-02-29 18.47.40.jpg

       

      Updated: I have checked other threads about similar problems. My laptop is based on Intel core i7, has no USB devices plugged in. I installed WhoCrashed and got the following: On Wed 29.02.2012 14:47:34 GMT your computer crashed crash dump file: C:\Windows\Minidump\022912-53601-01.dmp This was probably caused by the following module: l6podhd564.sys (L6PODHD564+0x88A5C) Bugcheck code: 0xD1 (0xFFFFFA840DE29D08, 0x2, 0x1, 0xFFFFF8801334BA5C) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\drivers\l6podhd564.sys product: GuitarPort company: Line 6 description: GuitarPort WDM Audio Device Driver Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: l6podhd564.sys (GuitarPort WDM Audio Device Driver, Line 6). So, I do want an answer from Line6 support.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 15, 2012 11:33 AM (in response to Kopfschmerzen)
    Re: Blue screen of death on Win7 with HD500

    Hi,

     

    Did the reinstall fix the issue. This type of BSOD is sometimes related to other drivers on the system conflicting with the POD HD's driver. The most common ones are:

     

    Out of date video card drivers, Other Audio interface drivers, Web Cams/Digital Cameras. What other devices do you have connected to your system via USB?

     

    Thanks,

    David

    • Kopfschmerzen Just Startin'
      Kopfschmerzen
      15 posts since
      Jul 22, 2009
      Currently Being Moderated
      Mar 21, 2012 12:05 AM (in response to Line6david)
      Re: Blue screen of death on Win7 with HD500

      Hi!

       

      Just got to reinstalling everything. No success, the same BSOD.

       

      Nothing is connected to the laptop externally. Is there any way to find what other driver affects the system? BSOD tells that it's HD500 which fails.

       

      Thanks!

       

      Update: I ended up using ASIO4ALL. That driver works. However, I still would like to use native driver so any advise (or fix!) appreciated.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 22, 2012 11:44 AM (in response to Kopfschmerzen)
    Re: Blue screen of death on Win7 with HD500

    Hi,

     

    Hrrrmmm.... These issues can be hard to track down. What results did you get when using WhoCrashed?

     

    http://www.resplendence.com/whocrashed

     

    Thanks,

    David

    • Kopfschmerzen Just Startin'
      Kopfschmerzen
      15 posts since
      Jul 22, 2009
      Currently Being Moderated
      Mar 26, 2012 1:59 AM (in response to Line6david)
      Re: Blue screen of death on Win7 with HD500

      Hi David,

       

      I've got the same report as before:

       

      On Wed 21.03.2012 6:29:08 GMT your computer crashed
      crash dump file: C:\Windows\Minidump\032112-66908-01.dmp
      This was probably caused by the following module: l6podhd564.sys (L6PODHD564+0x6F607)
      Bugcheck code: 0xD1 (0xFFFFFA800DC0D000, 0x2, 0x1, 0xFFFFF8801389B607)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\drivers\l6podhd564.sys
      product: GuitarPort
      company: Line 6
      description: GuitarPort WDM Audio Device Driver
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: l6podhd564.sys (GuitarPort WDM Audio Device Driver, Line 6). 

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 26, 2012 4:48 PM (in response to Kopfschmerzen)
    Re: Blue screen of death on Win7 with HD500

    Hi,

     

    In Reaper try selecting the ASIO Driver for the POD HD500 not the WDM driver. Is there an POD HD ASIO option in Reaper?

     

    Thanks,

    David

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