Community: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

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240 Views 8 Replies Latest reply: Mar 23, 2012 7:21 AM by indigobjn

indigobjn

98 posts since
Sep 19, 2011

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Mar 22, 2012 9:56 PM

What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

Hi,

I haven't faced this problem but just wanted to know what happens if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware/anything. The internet connection I'm using disconnects quite often. So, Can anyone tell me something about this issue??

Thank You,

Bijen

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Tags: usb, bug, line, problem, 400, firmware, flash, help, internet, line_6, flash_memory, hd400, pod_hd, pod_hd_400, disconnecting

laplayantonio
2,435 posts since
Sep 26, 2006

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Mar 23, 2012 2:53 AM (in response to indigobjn)
Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

of course, as with any other gear, such can cause the unit's complete breakdown and you'll need contacting the Line6 Service Center to repair it

line6antonio

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- indigobjn
  98 posts since
  Sep 19, 2011
  
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  Mar 23, 2012 5:43 AM (in response to laplayantonio)
  Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?
  
  Hi Antonio,
  
  Yes as Gary said there's nothing we can do if PC/USB connection fails. But failure of PC/USB connection is rare. The main concern for me was the internet failure. I wasn't aware that we could update firmware or Flash Memory offline. Thank You Both
  
  -Bijen.
  
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garym30
20 posts since
Apr 23, 2007

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Mar 23, 2012 3:24 AM (in response to indigobjn)
Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

Hi Bijen.
There's not alot you can do about PC/USB failure, but you can download the firmware file and install using Monkey, offline. Minimising the risk to your Pod.

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- indigobjn
  98 posts since
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  Mar 23, 2012 5:47 AM (in response to garym30)
  Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?
  
  HI Gary,
  
  Thanks.
  
  Bijen.
  
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laplayantonio
2,435 posts since
Sep 26, 2006

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Mar 23, 2012 3:34 AM (in response to indigobjn)
Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

gary is right: you may download the Flash Memory manually from http://line6.com/software/ and use the 'Update from file' button in Monkey

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- indigobjn
  98 posts since
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  Mar 23, 2012 6:05 AM (in response to laplayantonio)
  Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?
  
  Hi Antonio,
  
  There are two things we need to update under Device Firmware from Line6 Monkey : USB Firmware and Flash Memory. I found that we could only download Flash Memory and install it offline using Line6 Monkey but we can't download USB Firmware and install it offline. We could only install/update USB Firmware via internet using Monkey. Is it so?
  
  Bijen.
  
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laplayantonio
2,435 posts since
Sep 26, 2006

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Mar 23, 2012 6:12 AM (in response to indigobjn)
Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

no problem there: it is also included in the Flash Memory file: if you select USB FIRMWARE, you'll see the 'update from file' button also appearing

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- indigobjn
  98 posts since
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  Mar 23, 2012 7:21 AM (in response to laplayantonio)
  Re: What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?
  
  Thanks
  
  Report Abuse
  
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Mar 22, 2012 9:56 PM

What if the Internet disconnects or USB connection to HD400 fails while updating Flash Memory/Device Firmware?

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