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241 Views 3 Replies Latest reply: Mar 31, 2012 2:03 PM by pcolbeck RSS
pcolbeck Just Startin'
pcolbeck
2 posts since
Mar 19, 2012
Currently Being Moderated

Mar 20, 2012 11:53 AM

Pocket POD upgrade hung now dead

Hi

 

I tried to upgrade my Pocket Pod to the latest flash (1.01). This is on a 32 bit Windows 7 laptop. Monkey found the Pod OOk and let me start the upgrade. I had to leave it flashing as something came up and when I came back several hours later Monkey had hung in the middle of the flash process.

I rebooted the laptop as Monkey ahd left a process running that I couldn't stop. Now my POD seems completley dead and Monkey doesnt discover it. If I plug the Pod into a guitar it doesnt start either. I have put new batteries in but again no difference.

Is my Pod now junk or is there a procedure to recover it ?

 

Thanks

Tags: pod, upgrade, dead, pocket
  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Mar 23, 2012 4:14 AM (in response to pcolbeck)
    Re: Pocket POD upgrade hung now dead

    hello

     

    please read Q: My update stopped in the middle of the process?  in http://line6.com/support/docs/DOC-4756

     

    line6antonio

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 29, 2012 10:08 AM (in response to pcolbeck)
    Re: Pocket POD upgrade hung now dead

    +1,

     

    During the Pocket POD  update using the Line 6 Monkey software on a Windows Vista (32-bit and  64-bit) machine, the update may stop and will not continue.  This may  occur on certain USB ports.  This issue can be verified if the progress  bar stops partway through the update.  Note: If the update  does stop, the system will not respond to requests to shutdown  the computer, even after force quitting monkey.  After disconnecting the Pocket POD, the system  can be shutdown.  The Pocket POD remains  in boot mode after this occurs.  Reconnecting to Monkey and  re-installing the firmware update does recover the Pocket POD.  Please  make sure to test the Pocket POD on every USB port on your computer  while troubleshooting this issue.  Completely remove any USB  hubs, even if not in use.

     

    This issue could be related to a number of things. First check your connections.

     

    Have you tried connecting to different USB Ports?

     

    Are you using a USB hub?

     

    Make sure you have the latest drivers installed:

     

    http://line6.com/software/

     

    Then try the optimizations in our USB Troubleshooting Guide:

     

    http://line6.com/community/docs/DOC-4282

     

    Thanks,

    David

    Line 6 Customer Support

    • pcolbeck Just Startin'
      pcolbeck
      2 posts since
      Mar 19, 2012
      Currently Being Moderated
      Mar 31, 2012 2:03 PM (in response to Line6david)
      Re: Pocket POD upgrade hung now dead

      Hi

       

      I'm back home now (was stuck in a jotel before) and so have access to more computers. Plugged it into an old XP laptop and it came back to life with "FlashUpdate 1.0" on the screen. Monkey recognised it as a POD 2 with no firmware on it though not a Pocket POD. Plugged it back into the orgional Windows 7 laptop and suddenly Windows downloaded and installed some new usb drivers for it automatically and then Monkey recognised it again as a pocket POD and updated it perfectly.

      Not sure exactly what happened some kind of USB weirdness on the Windows 7 laptop I guess and maybe the XP laptop gave something in the POD a kick to fire it up again. Anyway its updated to 1.01 now and all working perfectly so I am a happy bunny.

       

      Thanks

       

      Pat

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