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235 Views 7 Replies Latest reply: Apr 22, 2012 12:14 AM by samueljoshua13 RSS
edouardpillot Just Startin'
edouardpillot
3 posts since
Dec 29, 2007
Currently Being Moderated

Feb 11, 2012 3:58 AM

Trouble connecting my HD 500 to Line 6 Monkey

Line 6 Monkey is unable to connect to my POD HD 500 despite the USB cable being correctly connected. Msg "There was an error communicating with your device. If it is a USB device, try disconnecting then reconnecting the USB cable" (which I have done several times). Any advice as to how to solve this? Thanks

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Feb 11, 2012 4:25 AM (in response to edouardpillot)
    Re: Trouble connecting my HD 500 to Line 6 Monkey

    Ok, There is definitely a bug with version 1.50 of Monkey communicating with PODs

     

    Version 1.51 was released this week and apparently fixes communications on the HD300/400.  It would be worth trying this first ...

     

    Monkey 1.51 Windows:

    http://line6.com/getrelease?rid=4618

     

    Monkey 1.51 Mac:

    http://line6.com/getrelease?rid=4619

     

    If that fails, try the previous release which is known to be good

     

    Monkey 1.43 Windows:

    http://line6.com/getrelease?rid=4223

     

    Monkey 1.43 Mac:

    http://line6.com/getrelease?rid=4222

     

    If that fails then try a safe mode upgrade:

     

    • Disconnect the USB and power. 
    • Hold down the 'down' key on the directional keypad while you power up the unit. 
    • Connect the USB and try installing the Flash upgrade.

     

    Does this help?

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Apr 10, 2012 11:57 AM (in response to edouardpillot)
    Re: Trouble connecting my HD 500 to Line 6 Monkey

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • samueljoshua13 Just Startin'
    samueljoshua13
    1 posts since
    Aug 29, 2011
    Currently Being Moderated
    Apr 22, 2012 12:14 AM (in response to edouardpillot)
    Re: Trouble connecting my HD 500 to Line 6 Monkey

    I also underwent the same problem but tried to do the above . After trying to connect to the device.. getting error as POD HD500 (Not Connected).

    On any external hard drive connection we get a usb icon on the bottom right near the system time (which is not visible for the above) but getting the sound while connecting the usb,

     

    Please could somebody help.

     

    Kind Regards

    Samuel Joshua

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