sdunmire, he's been told that the issue, which numerous users are experiencing, isn't going to be fixed because it's spec.  He's not the only one who thinks that if that's spec, then they have "spec'd" a guitar that for many has a glaring issue.  I imagine if they spec'd a guitar that had all 22 frets jammed into the space between the nut and the normal position of the 3rd fret, also rendering the guitar unplayable that users should also not post any complaints.

Yes that example is obviously a stretch but I'm just making the point that there has to be a limit somewhere along the way where a company will say "Ya, you know what, lots of people are having issues with these necks.  Maybe, just maybe we should look into it." instead of "everyone's wrong James Tyler designed it therefore it's perfect!"

That doesn't really help everyone who can't play their guitars, or at least have to avoid using an entire string or two and Get By on the inner 4 strings.  It may have been wrong of me to assume your JTV69 was perfect out of the box, if it wasn't please share how you fixed the issue so that the OP doesn't have to make threads that you don't care for.  I'm positive he'd just rather fix the issue than come on here and complain.  Or maybe it was perfect out of the box, you have really said one way or the other you just posted the question "Who said it was?" which is neither a denial or admission as to whether my assumption as to the condition of your JTV 69 when you received it was or was not correct.  So I'm just asking which is correct and if you had to fix it how did you do it, let's help thus guy get his guitar playable.

Had the same issue with my JTV-69. This is the 1st I've heard of the US having this issue. Line 6 replaced my neck. It is better but still too narrow. Here used to be threads here here people liked the guitar enough to put a Warmouth neck on it. That is my plan B. this has been a longstanding issue though. Seems like they would retool to address it by now.