Hi,

  I am not sure why that is happening but I came across these posts. Hopefully they miight help you.

http://line6.com/support/message/307173#307173

http://line6.com/support/message/325472#325472

http://line6.com/support/message/326643#326643

If you cannot find anything works from these posts, maybe you could go to:

http://line6.com/support/tickets/add.html

and this will I think contact Line 6 directly.

My apologies. The link I had given doesn't seem to work, so go to:  http://line6.com/support  and then I think "Contact Technical Support", then "Contact Technical Support" again I hope you solve the problem soon.

God Bless,

David