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1527 Views 32 Replies Latest reply: May 1, 2012 5:12 AM by Warfare RSS
baranger1 Just Startin'
baranger1
22 posts since
May 4, 2007
Currently Being Moderated

Aug 5, 2011 1:34 PM

FBV Mll still not working correctly with Pod HD desktop

I just recived a repacment FBV MKll from Line 6 and still have the problems below.

The HD works fine with the FBV shortboard.

I am not the only one having this very same problem.

 

 

When in looper mode:

 

1) I can only toggle on. I can't toggle off. If I hit play, and hit play again, the loop playback does not stop. same with record: if I hit record once, it starts recording, but hitting record again does not stop recording.

 

However...

 

2) If I enable half speed or reverse, then I can toggle play on and off. also, I can hit record to start recording, and hit record again to stop recording and start playback. But if I dub in, I can't dub out. And I still can't toggle half speed or reverse, I can only enable.

 

I've tried switching cables and resetting the global parameters, but that doesn't fix it.

 

Is there anything I can do in the Line 6 FBV Control software to fix this?

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Aug 8, 2011 2:00 PM (in response to baranger1)
    RE: FBV Mll still not working correctly with Pod HD desktop

    Hi,

       

      Try reflashing the POD HD and Express pedal to make sure this is not software related:

       

      http://line6.com/support/docs/DOC-1652

       

      http://line6.com/support/docs/DOC-2057

       

      Also, try a different Cat5 cable.

       

      Thanks,

      David

      Line 6 Customer Support

  • Rowbi Expert Line 6 User
    Rowbi
    7,745 posts since
    Nov 25, 2006
    Currently Being Moderated
    Aug 10, 2011 11:53 AM (in response to baranger1)
    Re: FBV Mll still not working correctly with Pod HD desktop

    baranger1 wrote:

     

    I just recived a repacment FBV MKll from Line 6 and still have the problems below.

    The HD works fine with the FBV shortboard.

    I am not the only one having this very same problem.

     

     

    When in looper mode:

     

    1) I can only toggle on. I can't toggle off. If I hit play, and hit play again, the loop playback does not stop. same with record: if I hit record once, it starts recording, but hitting record again does not stop recording.

     

    However...

     

    2) If I enable half speed or reverse, then I can toggle play on and off. also, I can hit record to start recording, and hit record again to stop recording and start playback. But if I dub in, I can't dub out. And I still can't toggle half speed or reverse, I can only enable.

     

    I've tried switching cables and resetting the global parameters, but that doesn't fix it.

     

    Is there anything I can do in the Line 6 FBV Control software to fix this?

    i tested 1 and 2 and they work as they should do with my hd bean and FBV MKII shortboard.  if you've changed the pedal and the cable, and reset global params, and installed the latest firmware/flash, and swapped out the cable and pedal... then it's perhaps time to have the POD serviced..??

     

    but just another thought, does the same happen in every patch?  is this a corrupt preset that's causing this?

     

    to reset globals I think you hold 1 side of the 4 way directional pad while booting up the POD.  search the forum for how to do that as I dont know if anything bad will happen if you do the wrong direction.

     

    as far as FBV control, that's only when using the pedal as a midi controller while connected to your PC using USB.  when controlling the bean, the bean is in control of what the buttons/foot switches on the FBV MKII SB do to it, and not the pedal as such.

     

    Rowbi

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 11, 2011 9:39 AM (in response to baranger1)
    RE: FBV Mll still not working correctly with Pod HD desktop

    Hey baranger1,

       

      I agree with Rowbi, you might want to try resetting the global setting by powering the unit on holding the Left directional button, keep in mind you will not see and indication of this being completed.

       

      Try it with all presets, try it with new presets created from scratch to see if the problem is based of a corrupted preset. If you reinstalled the flash memory but kept your previous presets there could possibly be an error with those presets.

       

      If after trying all these suggestions, you are still experiencing this problem, make sure to take both your HD and your FBV to the service center so that they can trouble shoot your rig. They might not be able to reproduce the problem using there in house FBV pedal.

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Aug 15, 2011 10:01 AM (in response to baranger1)
    RE: FBV Mll still not working correctly with Pod HD desktop

    baranger,

       

      I was able to reproduce the problem that you are experiencing and have logged a bug for this problem.  We hope to see this fixed in a future update.

       

      Regards,

       

      Line6Hugo

    • Warfare Just Startin'
      Warfare
      72 posts since
      May 7, 2007
      Currently Being Moderated
      Apr 18, 2012 4:11 AM (in response to Line6Hugo)
      Re: RE: FBV Mll still not working correctly with Pod HD desktop

      Hi,

       

      I just bought a FBV Express MKII in order to extend my Pod HD Desktop functionnalities (especially Looper which is not convenient without floor board).

      All is up to date thanks to Line 6 Monkey.

       

      Anyway, I got the same issue than other guys. Looper mode is not functionning properly.

      While A B C D buttons are functionning on the Pod HD Desktop, same buttons on the FBV Express are not responding.

      So I can start recording but not stop. In a same way I can start loop play but not stop ... same issue with Half Speed function and so on.

       

      Could someone from Line 6 give us informations about this issue ? (Reported during 2011 summer, and still not solved even with new 2.02 firmware)

       

      Please !

       

      Note for forum admins : This question is no more supposedly solved, issue is still there and we have no answers.

      • magpie Just Startin'
        magpie
        79 posts since
        Jan 25, 2007
        Currently Being Moderated
        Apr 18, 2012 6:09 AM (in response to Warfare)
        Re: RE: FBV Mll still not working correctly with Pod HD desktop

        Unfortunately this critical bug has not been fixed even after 8 months.

        Why is it taking so long to fix?

        Users still can't use the looper mode as advertised with POD HD bean and FBV Express II.

        If this bug happened inside the HD500 I think it would be fixed ASAP because too many would complain.

         

        Here is a thread I started about it:

        http://line6.com/support/message/362136#362136

        Another thread:

        http://line6.com/support/message/327151#327151

        Another:

        http://line6.com/support/message/319654#319654

         

        Line6Perry quote, August 15, 2011:

        "The problem is not a hardware issue with the FBV Express MKII. It would appear to a be a bug in the POD HD Bean's current internal operating system software.

        We've logged a bug for this issue for software to investigate and respond accordingly. No ETA is available at this point, but we do apologize for the inconvenience. The only solution would have to come in a bug fix of a potential future OS/firmware update via Monkey."

        • AzolHD Just Startin'
          AzolHD
          17 posts since
          Nov 5, 2011
          Currently Being Moderated
          Apr 18, 2012 7:01 AM (in response to magpie)
          Re: RE: FBV Mll still not working correctly with Pod HD desktop

          Exactly. First and foremost fix existing bugs, then add the new ones features.

          I purchased this pedalboard mostly to control looping, wish I had checked this forum beforehand!

          One more bug (minor one) is when you press ^ or v button on the bean to switch banks then press A-B-C-D buttons on the bean, you switch between presets in the next/previous bank. When you press ^ or v button on the bean, then press A-B-C-D on the pedalboard, you will return to the last used preset no matter what you've just pressed. (ABCD is set in POD config, all firware is most recent one).

          Can't believe these bugs still don't get addressed after 6+ months when they were reported.

          • Warfare Just Startin'
            Warfare
            72 posts since
            May 7, 2007
            Currently Being Moderated
            Apr 18, 2012 11:13 AM (in response to AzolHD)
            Re: RE: FBV Mll still not working correctly with Pod HD desktop

            For sure. I decided to open a support ticket as the product (FBV Express or Pod HD) is not functionning a described in use manual.

            This is clearly an issue and most of all identified since almost one year.

            I feel support for Pod HD Desktop is really not so important for Line 6 as for HD500 ... hope they will make me wrong.

             

            Anyway please all of concerned people reply to this thread in order to make the problem visible for Line 6 support.

            • magpie Just Startin'
              magpie
              79 posts since
              Jan 25, 2007
              Currently Being Moderated
              Apr 18, 2012 11:42 AM (in response to Warfare)
              Re: RE: FBV Mll still not working correctly with Pod HD desktop

              Is it best to click on the "contact technical support" to get a support ticket?

              • Warfare Just Startin'
                Warfare
                72 posts since
                May 7, 2007
                Currently Being Moderated
                Apr 18, 2012 12:16 PM (in response to magpie)
                Re: RE: FBV Mll still not working correctly with Pod HD desktop

                Yes, the most format way to contact Line 6 is the support ticket.

                 

                However, the forum allow us to communicate with openness so that others customers can express themselves and hopefully give our request more weight to Line 6 guys.

                 

                To be honest, I'm still amazed that a so basic issue is not solved 1 year after and most of all considering new fimrware is a major evolution (From 1.43 to 2.02).

                • Warfare Just Startin'
                  Warfare
                  72 posts since
                  May 7, 2007
                  Currently Being Moderated
                  Apr 20, 2012 3:15 AM (in response to Warfare)
                  Re: RE: FBV Mll still not working correctly with Pod HD desktop

                  At this time no reply from Line 6 regarding the support ticket ... any news from your side guys ?

                  • Warfare Just Startin'
                    Warfare
                    72 posts since
                    May 7, 2007
                    Currently Being Moderated
                    Apr 20, 2012 11:37 AM (in response to Warfare)
                    Re: RE: FBV Mll still not working correctly with Pod HD desktop

                    Hello Guys,

                     

                    Here is the reply from Line 6 for my ticket :

                     

                    "We're sorry you've experienced this bug. I have taken this up with our Engineering department

                    to find when it will be fixed in an update after waiting so long.

                    Unfortunately, any refund would have to come from your retailer.    Line6Tony"

                     

                    Ticket Status = closed

                     

                    The support ticket is closed, but I'm still without any real solution or schedule for an eventual update ...

                     

                    Damn, I just bought this item brand new at Thomann. I'm very disapointed by the poor quality of the reply.

                     

                    Do we have to wait one additional year to get a real solution ?

                    • TheRealZap Expert Line 6 User
                      TheRealZap
                      11,829 posts since
                      Dec 22, 2006
                      Currently Being Moderated
                      Apr 20, 2012 11:45 AM (in response to Warfare)
                      Re: RE: FBV Mll still not working correctly with Pod HD desktop

                      you just joined the conversation 2 days ago... why not just go get the shortboard instead, if it serves your needs and the express doesn't... it only makes sense.

                       

                      not saying the problem isn't real... or shouldn't be fixed... but the path forward in our current reality is pretty clear.

                      • AzolHD Just Startin'
                        AzolHD
                        17 posts since
                        Nov 5, 2011
                        Currently Being Moderated
                        Apr 20, 2012 12:19 PM (in response to TheRealZap)
                        Re: RE: FBV Mll still not working correctly with Pod HD desktop

                        No, it's not the "path forward", at least if Line 6 cares to keep every customer. Shortboard is bigger in size and costs more $$$, it's pretty, umm, incorrect to tell someone "go and buy more expensive unit" instead of just fixing this bug in timely fashion. As we have already paid for this functionality, you see. In return we won't ask technicians to pay us for beta testing their firmware, that should be enough

                        P.S. Another true path forward would be free replacement of FBV Express MkII with FBV Shortboard MkII through all retail shops carrying Line 6 products. Mwahaha.

                        Nah, just dreaming...

                      • Warfare Just Startin'
                        Warfare
                        72 posts since
                        May 7, 2007
                        Currently Being Moderated
                        Apr 20, 2012 12:31 PM (in response to TheRealZap)
                        Re: RE: FBV Mll still not working correctly with Pod HD desktop

                        Hello 'TheRealZap',

                         

                        I'm very sorry, but I really don't understand what you mean, especillay when you're saying 'it only make sense'.

                        Please let me explain my point of view :

                         

                        "you just joined the conversation 2 days ago..."

                        => 1 : That's right, I just  bought my FBV Express MKII at Thomann 1 week ago. Is there any problem with that ?

                        => 2 : Does the reply date as anything to do with the fact that this problem is in fact 1 year old ?

                         

                        "why not just go get the shortboard instead, if it serves your needs and the express doesn't"

                        => 1 : Looper Mode Control is clearly an advertised function of FBV Express MKII, please refer to Pod HD user manual (Appendix B - Section B-9). This is not a specific function of FBV Shortboard. Am I wrong ? Should I guessed the opposite before purchasing ?

                        => 2 : My needs (size, functions and price) are corresponding to FBV Express and not for the 200€ Big Shortboard.

                        => 3 : I already purchased the FBV Express, what is your advice ? To return it or sell it in order to buy something which is twice more expensive, to big for me and all that because of a bug and most of all a non conformity to user manuel and advertisement ?

                         

                        "not saying the problem isn't real... or shouldn't be fixed... but the path forward in our current reality is pretty clear."

                        => 1 : I'm sorry, but that is not 'pretty clear' for me, perhaps at least for you.

                         

                        Please, as a customer I'm sharing my disapointment - the most clearly as I can -, and sincerely I feel your reply is quite disrespectfull to me. No offense.

                      • TheRealZap Expert Line 6 User
                        TheRealZap
                        11,829 posts since
                        Dec 22, 2006
                        Currently Being Moderated
                        Apr 20, 2012 12:35 PM (in response to TheRealZap)
                        Re: RE: FBV Mll still not working correctly with Pod HD desktop

                        Dennis Easley wrote:

                         

                        you just joined the conversation 2 days ago... why not just go get the shortboard instead, if it serves your needs and the express doesn't... it only makes sense.

                         

                        not saying the problem isn't real... or shouldn't be fixed... but the path forward in our current reality is pretty clear.

                        i agree the problem needs to be corrected....

                        my point about your recent purchase was that the problem has not existed for you.... for a year...

                        and you have the option of an exchange that has long passed for other users....

                         

                        i'm simply saying... if you want it to work NOW... the shortboard is the way....

                        if you want it to work in the future... they'll likely fix the express at some point...

                        sorry it is bigger and costs more money....

                        but it works... and that is what i personally would consider to be more important.

                         

                        did not mean for my response to be disrespectful...

                        you are perfectly justified in being dissapointed...

                        i've been there with other issues myself...

                        just trying to point you to an existing device that will work for your needs.

                    • magpie Just Startin'
                      magpie
                      79 posts since
                      Jan 25, 2007
                      Currently Being Moderated
                      Apr 24, 2012 9:55 AM (in response to Warfare)
                      Re: RE: FBV Mll still not working correctly with Pod HD desktop

                      Warfare, I have ignored starting a support ticket since they will just close it.

                      Perhaps it's easier to get their attention by bumping this and the other looper threads on top.

                      Give us some more bug fix info Line6, thanks.

  • Warfare Just Startin'
    Warfare
    72 posts since
    May 7, 2007
    Currently Being Moderated
    May 1, 2012 5:13 AM (in response to baranger1)
    Re: FBV Mll still not working correctly with Pod HD desktop

    Hello,

     

    I totally agree, we need to regularly bump this thread to keep it alive.

    Anyway, I think you should open a support ticket and communicate us the reply from Line 6 ...

     

    EDIT : New thread opened at http://line6.com/support/thread/84209

     

    Regards,

    Warfare

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