Community: Pod X3 conectivity problem

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5499 Views 13 Replies Latest reply: Jun 10, 2009 1:59 AM by carnigetot

carnigetot

21 posts since
Jan 23, 2009

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Jun 4, 2009 4:15 AM

Pod X3 conectivity problem

heya,

yesterday i connected my POD x3 to my computer and i used it with gearbox. It worked fine. Then i closed gearbox and after a little while i wanted to star gearbox again. It got stuck at the splash screen at the message: "Initializing subscriber services". I ttried to close gearbox using ctrl+alt+del( i use windows XP) and it didn't work. Then i turned the POD off and it closed... so i left it like that. Today i wanted to use my pod with gearbox again but when i connected my POD to my computer it wasn't recognized anymore, my computer saw it as a Usb Device. So i uninstalled my drivers and gearbox and i connected the POD again, but still the same problem, the computer doesn't recognize it as "POD X3" it just sees it as "USB Device". What can i do? Please help

Alex

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Tags: pod, x3, problem, connection, computer, not, recognized

carnigetot
21 posts since
Jan 23, 2009

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Jun 4, 2009 6:45 AM (in response to carnigetot)
Re: Pod X3 conectivity problem

and btw, i took it to a service complaining about this and when it got to them, they said that there wasn't any problem with this, that they're computer recognised it as a "POD X3". And also i want to mention that i have tried connecting the pod to another computer before i sent it to the service and it wasn't recognised as "POD X3" it was recognised as "Usb Device". Very strange problem, please help

Alex

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silverhead
7,254 posts since
Apr 1, 2009

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Jun 4, 2009 2:31 PM (in response to carnigetot)
Re: Pod X3 conectivity problem

carnigetot wrote:
So i uninstalled my drivers and gearbox and i connected the POD again, but still the same problem, the computer doesn't recognize it as "POD X3" it just sees it as "USB Device".
Did you reinstall your drivers again? If not, you should.

In your 2nd post you say, before taking it to the service centre you tried it on another computer. Did that other computer have the X3 driver installed? The computer at the service centre probably did have the driver installed, which may be why it recognized it.

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Line6Andy
4,345 posts since
Jun 5, 2006

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Jun 4, 2009 3:05 PM (in response to carnigetot)
Re: Pod X3 conectivity problem

Hello,
This information is helpful. Please go the following link to download/install the latest Gearbox software for your Operating System, which also includes the Line 6 monkey intelligent updater and the latest drivers for your Line 6 product.

http://line6.com/software/

See the following links for additional Line 6 software information:

Line 6 Monkey Installation and F.A.Q.
http://line6.com/community/docs/DOC-3898

Installing Drivers For Your Line 6 Device
http://line6.com/community/docs/DOC-4427

Gearbox Program manual
http://line6.com/community/docs/DOC-4839

Use the information in this link to optimize your computer to work with Line 6 Gear:

Computer System Audio Optimization

http://line6.com/community/docs/DOC-4201

See the following information for setting up your Line 6 device as the soundcard on your computer:

Setting up your Line 6 device as External Sound Card within Windows XP: Video
http://line6.com/community/docs/DOC-1427

Assigning your Line 6 Device as a Sound Card on your Windows XP Computer
http://line6.com/community/docs/DOC-1452

See the following info for USB connection FAQs:

USB Connectivity with Line 6 Devices
http://line6.com/community/docs/DOC-4599

Please be sure to award Helpful and/or Correct points to community members who respond with helpful or correct answers!

Line6Andy

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- carnigetot
  21 posts since
  Jan 23, 2009
  
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  Jun 5, 2009 12:12 AM (in response to Line6Andy)
  Re: Pod X3 conectivity problem
  
  i cannot see this document:
  USB Connectivity with Line 6 Devices
  http://line6.com/community/docs/DOC-4599
  
  it says that i am unauthorized.maybe it has important information about my problem..
  
  thank you
  
  Alex
  
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Line6Miller
11,613 posts since
Mar 28, 2006

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Jun 4, 2009 3:06 PM (in response to carnigetot)
Re: Pod X3 conectivity problem

When you plug the POD into your computer manually update the driver from your Device Manager. This will kick start the Windows Hardware Wizard which will finish your driver install for you.

Check out this doc for more info.

http://line6.com/community/docs/DOC-4427

Line6Miller

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- carnigetot
  21 posts since
  Jan 23, 2009
  
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  Jun 5, 2009 12:09 AM (in response to Line6Miller)
  Re: Pod X3 conectivity problem
  
  i tried this but it says that the file dow not contain information about my device. I underline that when i plug my POD X3 in the computer it sees is as a USB Device not as POD X3. And i tried reinstaliing mokey an the drivers and it didnt work. and i looked in the driver file to see the Device instace ID and it differs from the one that i see when i go in the device manager and see the properties of the "USB Device" what could be the problem?
  
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Line6Hugo
6,332 posts since
Apr 8, 2007

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Jun 5, 2009 11:05 AM (in response to carnigetot)
Re: Pod X3 conectivity problem

Hmmmm, here is that link again:

http://line6.com/community/docs/DOC-4599

Not sure why that other exact same link doesn't work.

Regards,

Line6Hugo

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- carnigetot
  21 posts since
  Jan 23, 2009
  
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  Jun 6, 2009 3:48 AM (in response to Line6Hugo)
  Re: Pod X3 conectivity problem
  
  this one doesnt work either... anyways.. dont you have other suggestions for me? for fixing this? i doint know.. i tried manually installing the drivers for the USB device that windows sees but windows says they cant find any informationb about the device in the drivers file.... can't make anything of it... and the service guys said that it cant be from the pod... but i've tried connecting it to another computer and it diod the same thing.. i dont know... it all happened after gearbox crashed...
  
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  - carnigetot
    21 posts since
    Jan 23, 2009
    
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    Jun 9, 2009 2:37 AM (in response to carnigetot)
    Re: Pod X3 conectivity problem
    
    someone please help?!?!?!?!?! anything else??!?!??! i cantr use my pod with the computer and i neeed it ti record... please help thank you
    
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    - silverhead
      7,254 posts since
      Apr 1, 2009
      
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      Jun 9, 2009 5:56 AM (in response to carnigetot)
      Re: Pod X3 conectivity problem
      
      You might want to re-post this item again as a new question. This one is marked Answered so few people will visit it anymore.
      
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      - carnigetot
        21 posts since
        Jan 23, 2009
        
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        Jun 9, 2009 3:06 PM (in response to silverhead)
        Re: Pod X3 conectivity problem
        
        did that thanks for the suggestion
        
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        silverhead
        7,254 posts since
        Apr 1, 2009
        
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        Jun 9, 2009 3:55 PM (in response to carnigetot)
        Re: Pod X3 conectivity problem
        
        I won't reply to yhe new post since I don't have any other suggestions at the moment - but I'm curious. You marked my earlier answer as 'correct' - where I suggested you reinstall the drivers. Did you do that? If so, you might want to add that info as a followup to your last post so that other readers don't suggest it again (I presume it didn't actually work).
        
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        carnigetot
        21 posts since
        Jan 23, 2009
        
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        Jun 10, 2009 1:59 AM (in response to silverhead)
        Re: Pod X3 conectivity problem
        
        i marked it as correct beacuse it was a correct answer , but it didnt help it didnt do anything for me...
        
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Jun 4, 2009 4:15 AM

Pod X3 conectivity problem

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