I'm sorry to hear you are having this problem with 2.02, remi_delmas. I, too, have had the exact same problem with my HD PRO, and have had a open support ticket for over two months, now. I have tried 1.43 many times with specific Line 6 recommendations, under different conditions, and always rolled back to 1.3 because the volume dropping issue doesn't happen with 1.3.
They have hinted that they think my unit is defective, but always want me to try 'one more thing'. I don't understand the relationship between firmware/hardware that Line 6 is suggesting to me; why they think my hardware is defective when it malfunctions with newer firmwares...but then I'm not a developer/engineer.
I just upgraded to 2.02 late yesterday and have only used the unit once. I was hoping that 2.02 would solve the issue, but I am discouraged by your experience. I will see what happens with 2.02 on my unit.
The only way that I know of to get a support ticket, is like the above posters suggested. If you can't remark this post as a question, you will probably need to start a new one. It can take days or weeks for Line 6 to contact you and open a support ticket, as only they can initiate one.
You might try calling them directly by phone. That may get the ball rolling quicker.
Line 6 - North America
Line 6, Inc.
26580 Agoura Road
Calabasas, CA 91302-1921
Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601
Line 6 - Europe
Line 6, Inc.
The POD
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ
Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 52
There seem to be a few of us that are having the exact same symptoms/problems, while others are fine. Hard to figure out why, I'm sure, but I understand your frustration.
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