Skip navigation
Up to Discussions in POD HD
191 Views 9 Replies Latest reply: Sep 12, 2012 6:32 AM by Triryche RSS
kerosene Just Startin'
kerosene
22 posts since
Dec 7, 2007
Currently Being Moderated

Aug 11, 2012 12:47 AM

HD300 static burst

Hey,

 

When I'm using the HD300 to record (really it's only use for me) I get a rather painfull burst of static through the headphones every few minutes. Is this a known issue? Does anyone know what can be done to remedy this?

 

Thnx

 

K

Tags: usb, recording, hd300
  • bclarke675 Just Startin'
    bclarke675
    153 posts since
    Jan 24, 2007
    Currently Being Moderated
    Aug 15, 2012 11:39 AM (in response to kerosene)
    Re: HD300 static burst

    Sounds like a problem with the plug on your headphones.  No similar problem on my end.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Aug 15, 2012 12:37 PM (in response to kerosene)
    Re: HD300 static burst

    If you run the Monkey do you have green ticks for everything?

    • kerosene Just Startin'
      kerosene
      22 posts since
      Dec 7, 2007
      Currently Being Moderated
      Aug 20, 2012 1:57 AM (in response to Triryche)
      Re: HD300 static burst

      Yep. everything is all green. I do that regularly.

    • kerosene Just Startin'
      kerosene
      22 posts since
      Dec 7, 2007
      Currently Being Moderated
      Aug 20, 2012 2:35 AM (in response to Triryche)
      Re: HD300 static burst

      Just to be certain I reinstalled the latest firmware and tried out the unit. My ears are practically bleeding from the static blast I got about 10 minutes into using it. I also noticed that instead of a green check on the flash memory I have a grey question mark and when I highlight that selection the monkey tells me the unit has to be connected via usb. Of course it already is. This unit is rapidly becoming more trouble than it's worth.

  • sopachrga Just Startin'
    sopachrga
    80 posts since
    Apr 21, 2006
    Currently Being Moderated
    Aug 15, 2012 1:16 PM (in response to kerosene)
    Re: HD300 static burst

    As suggested, run L6 Monkey and make sure the HD's firmware is up to date.

    I can recall a firmware issue a while back that had similar symptoms to what you have said.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Aug 20, 2012 7:39 AM (in response to kerosene)
    Re: HD300 static burst

    A question mark for falsh mem is a problem.

     

    Do the burst happen if the unit is not connected to a computer?

     

    Here is a USB troubleshooting guide.

    http://line6.com/support/docs/DOC-4282

     

    If you still have problems I would contact Line6 directly via a support ticket or call:

    http://line6.com/support/tickets/add.html

     

     

    Line 6 - North America

    Line 6, Inc.
    26580  Agoura Road
    Calabasas, CA 91302-1921
    Main Phone#: (818) 575-3600
    Main Fax#: (818) 575-3601

    Customer Service hours are 8am - 5pm M-F Pacific Time
    Press option 3 for Customer Service
    Our busiest hours are from 11am to 2 pm.

    Line 6 - Europe

    Line 6, Inc.
    The POD
    Clifton House
    Butler's Leap
    Rugby, Warwickshire
    United Kingdom, CV21 3RQ
    Telefone: +44 (0) 1788 566 566
    Fax: +44 (0) 1788 566 529

    Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

    • kerosene Just Startin'
      kerosene
      22 posts since
      Dec 7, 2007
      Currently Being Moderated
      Sep 12, 2012 1:53 AM (in response to Triryche)
      Re: HD300 static burst

      Hey Triryche,

      I took your advice and contacted Line6. Got the new unit today Hopefully it will work better than the last one. Their response to the problem was, "We'll replace the unit. It's not supposed to do that."

      so the only question I have now, is do I have to de-register the old one and register the new, or do I just leave it as is?

       

      Thanks for the help.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Sep 12, 2012 6:32 AM (in response to kerosene)
    Re: HD300 static burst

    I would remove the old one from your account and definitely register the new.

     

    Hope this one works for you!!

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points