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286 Views 7 Replies Latest reply: Aug 20, 2012 2:42 PM by tyrantmode RSS
tyrantmode Just Startin'
tyrantmode
9 posts since
Jun 4, 2011
Currently Being Moderated

Aug 18, 2012 8:33 PM

HD500 won't global reset or calibrate pedal

Just received my HD500 (upgraded from a 400) and I'm having a great deal of trouble with it.

 

I immediately updated to the latest Flash and drivers from Line6 Monkey, and when I try to perform a global reset (left button while powering up) it won't do a global reset.

 

It WILL go into pedal calibration mode, but when I set the up and down positions to 100 and go to the scale sweet it won't read the pedal as going up or down.

 

Really aggravated, I was extremely excited about this upgrade and so far it's only been a big pain.

  • tyrantmode Just Startin'
    tyrantmode
    9 posts since
    Jun 4, 2011
    Currently Being Moderated
    Aug 18, 2012 8:43 PM (in response to tyrantmode)
    Re: HD500 won't global reset or calibrate pedal

    Couple updates, still unresolved.

     

    Rolling back to other flash versions has had no effect on either of these issues.  Effectively this device is currently useless to me.

    • mazuwa Iknowathingortwo
      mazuwa
      371 posts since
      Jul 7, 2006
      Currently Being Moderated
      Aug 18, 2012 11:40 PM (in response to tyrantmode)
      Re: HD500 won't global reset or calibrate pedal

      Sorry for asking this, but some people exchange left and right (<L - R>).

      It is also important to still keep the button pressed while powering on.

      Usually the HD500 will go into pedal calibration when holding the RIGHT button while powering on.

      Or do you mean it will do nothing holding the LEFT button, but will join pedal calibration mode when holding the RIGHT button (because you say it WILL go into pedal calibration mode....)?

      I guess you cannot do a proper pedal calibration before you haven't finished the global reset after a new firmware update.

       

      However, you can check if each button is o.k. Maybe the LEFT button doesn't contact.

      Easy way to check: Go to a preset and try to move the cursor left and right, which points at any fx block / amp.

      Other way: Hold down the RIGHT button while powering on to join Test mode, then move cursor to 2nd position (Buttons). Then Press VIEW button.

      Each time you press a button (a button = VIEW, SAVE, ENTER, MOVE, LEFT, RIGHT, etc.), the result should change from "0 0" to "1 1".

      Exit by powering off/on. By doing this you have nothing changed, just tested.

       

      The reason why the pedal position is not recognized might come from dirt underneath the pedal, like a little piece of paper.

      • tyrantmode Just Startin'
        tyrantmode
        9 posts since
        Jun 4, 2011
        Currently Being Moderated
        Aug 19, 2012 6:36 AM (in response to mazuwa)
        Re: HD500 won't global reset or calibrate pedal

        The left button does work on the preset panel but it won't get me into global reset.

         

        I can get into pedal calibration, yes, but the calibration doesn't seem to sense the position of the pedal no matter what I do.  I can view within the calibration mode all the other settings with no problem.

         

        I can't find anything wrong with the pedal itself, no apparent blockages.

        • jimsreynolds Power User
          jimsreynolds
          2,227 posts since
          Jun 27, 43450
          Currently Being Moderated
          Aug 19, 2012 7:25 AM (in response to tyrantmode)
          Re: HD500 won't global reset or calibrate pedal

          Might be a hardware issue but worth doing some checks first.

           

          I take it you are following the recalibration process here to the letter --> http://line6.com/support/docs/DOC-2223

           

          Failing that: it could be a dirty sensor within the unit.   A few people have (carefully) opened and cleaned their sensor but be aware that it is almost certainly a warranty-buster.  Details are here http://line6.com/support/message/350381#350381

          • tyrantmode Just Startin'
            tyrantmode
            9 posts since
            Jun 4, 2011
            Currently Being Moderated
            Aug 19, 2012 7:46 AM (in response to jimsreynolds)
            Re: HD500 won't global reset or calibrate pedal

            Yes, I followed all global reset and pedal calibrations to the letter, many times.

             

            It's very consistent:

             

            Attempt to global reset... power on while holding left arrow, nothing happens, just boots up normally

            Attempt to pedal calibrate... follow instructions to the letter, everything works until the end where you can sweep the pedal to see the corresponding numbers, no effect.  No effect on presets which have the volume or wah in use... nothing happens when using the pedal.

             

            I considered trying that physical cleaning method, but given the global reset issue is still in play even if it works it doesn't seem worth it.

             

            Right now I'm just really frustrated.

             

            I do appreciate the responses though!  Probably going to try to pick another one up today and return this one... it's aggravating that I've spent so much time on this, hopefully a working unit will take the bad taste out of this =/

            • silverhead Expert Line 6 User
              silverhead
              9,592 posts since
              Apr 1, 2009
              Currently Being Moderated
              Aug 19, 2012 7:57 AM (in response to tyrantmode)
              Re: HD500 won't global reset or calibrate pedal

              tyrantmode wrote:

               

              ..

              Attempt to global reset... power on while holding left arrow, nothing happens, just boots up normally...

              I think that is normal - there is no immediate feedback that the global reset has been performed. You will be able to tell by viewing the Setlist names after it has started up. They will be changed to the factory resets. To test: use HD500 Edit to load a custom-named setlist into one of the User Setlist names. SEND the setlist to the HD device. Then restart while performing the global settings reset (hold down the left nav key). View the setlist you loaded earlier. You should notice that the setlist name has changed back to the default, but the presets within the setlist have not changed.

               

              If you can verify that the global settings reset is working properly, you may then consider whether to perform the sensor cleaning on the pedal interior. I did that and my pedal has calibrated perfectly ever since.

  • tyrantmode Just Startin'
    tyrantmode
    9 posts since
    Jun 4, 2011
    Currently Being Moderated
    Aug 20, 2012 2:42 PM (in response to tyrantmode)
    Re: HD500 won't global reset or calibrate pedal

    Thanks all for your replies, the final fix for this was simply going to the store and exchanging for a new unit.  Seems it must have been a hardware issue with the old unit, and now I'm happily playing on the new one!

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