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Up to Discussions in James Tyler Variax Guitars
181 Views 5 Replies Latest reply: Aug 28, 2012 1:44 PM by JCJCJC RSS
scottraymond1 Just Startin'
scottraymond1
10 posts since
Jan 31, 43476
Currently Being Moderated

Jun 16, 2012 8:20 AM

Displaced Nut

Since I got my JTV-89, I have noticed the high E string is a bit too close to the nut. It has been less than a year since I got it, so I assume this may be covered under warranty. However, I work every weekend, so I cannot spare the time to ship it back. Can Line 6 cover the cost of a local repair, or ship a replacement ahead of my return? What other options might I have?

  • phil_m Expert Line 6 User
    phil_m
    4,243 posts since
    Jan 25, 2007
    Currently Being Moderated
    Jun 16, 2012 10:05 AM (in response to scottraymond1)
    Re: Displaced Nut

    Line 6 actually prefers doing warranty service through local authorized service centers. To find the one nearest you, check here: http://line6.com/service_centers/

     

    When you say the high E string is too close to the nut, what exactly do you mean? Do you think the nut is not cut properly? Do you think you just need a replacement nut? If that's the case, that would be something that most luthiers could do for not a whole lot of money.

    • scottraymond1 Just Startin'
      scottraymond1
      10 posts since
      Jan 31, 43476
      Currently Being Moderated
      Aug 21, 2012 3:36 PM (in response to phil_m)
      Re: Displaced Nut

      Oops, what I meant to say is that it's too close to the edge of the fingerboard -- the nut is shifted toward the high-e side a little.

      • randycarpenter Just Startin'
        randycarpenter
        1 posts since
        May 31, 2012
        Currently Being Moderated
        Aug 28, 2012 1:22 AM (in response to scottraymond1)
        Re: Displaced Nut

        I am having the same issue. I am on my 4th guitar, and among various other issues, the nuts have all been cut differently. One of them had completely uneven spacing between the strings, most have had the high E string way to close to the edge of the neck. I did get one that was reasonably playable, but it had a bad piezo pickup, so it had to go back.

         

        The fact that they have serious quality control issues is a major concern, but the thing that gets me the most is that their repair center is completely oblivious and their support seems surprised that there are issues. On the first repair, they sent the guitar back to me in worse condition than I sent it in. There wer dents in the back of the neck, and screws missing from the pickups. Subsequently, they offered to send me brand new units. All have been defective at least on the string spacing.

         

        Call Line 6 support and have them send you a replacement. Do not accept a guitar that does not play properly. Keep sending them back, and maybe they will eventually get the hint.

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