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132 Views 2 Replies Latest reply: Sep 5, 2012 5:35 AM by jimsreynolds RSS
stewarth2oman Just Startin'
stewarth2oman
5 posts since
Apr 17, 2012
Currently Being Moderated

Sep 4, 2012 11:00 PM

Will not turn on

hello my brand new line 6 hd pod pro has just suddenly stoped turning on. i turn the switch on and the line six logo apears and it goes to load the next screan but then the logo appears again. has anyone had this problem before? is there an australian support number?

  • mazuwa Iknowathingortwo
    mazuwa
    371 posts since
    Jul 7, 2006
    Currently Being Moderated
    Sep 4, 2012 11:38 PM (in response to stewarth2oman)
    Re: Will not turn on

    I already read something like this here.

    The solution depends on what was the reason for happending, if it was during an edit session or so.

    Sometimes defective cables (power, variax) were the reasons.

    Other devices really had to be exchanged.

    But sometimes users could help themselfs.

    First, I would try a global reset. Hold the left arrow key down during power on.

    Then you can test it and if still necessary try to reflash the firmware.

    If it will not be recognized from Line6 Monkey software, you can try to boot into save mode by holding down the right arrow button during power on before you start to reflash.

     

    If this doesn't work:

    Because you say the device is brand new, I would exchange the device over the dealer where you have bought it.

    You can also bring it to the service center in Australia, but have to make guarantee things clear with Line6 first.:

    Adresses and infos you can find over the Support link on Line6 homepage right above. Keep the mouse pointer over Support..



    Music Link Australia
       Servicing: Electronics, Guitars
    		29 South Corporate Drive
    Rowville, Victoria
    3178
    0061397656565 (phone)
    0061397656566 (fax)
    service@musiclink.com.au
    • jimsreynolds Power User
      jimsreynolds
      2,227 posts since
      Jun 27, 43450
      Currently Being Moderated
      Sep 5, 2012 5:35 AM (in response to mazuwa)
      Re: Will not turn on

      If you want to try getting it back in the game before raising a support call, it may just be a firmware glitch.

       

      First try a Global Settings Reset - Power Up while holding down Nav Pad Left.  This can can get you out of a start-reboot loop if the patch you last used is corrupted because it defaults back to Set List 1 Best of HD 1A Son of Plexi - if you use this with the POD HD500 you will need to recalibrate the expression pedal and rename Set Lists 5-8 back to whatever they were named prior to resetting the Global Parameters.

       

      Links

       

      If that does not help then you could try  Power Up and Nav Pad Down.  This gives direct access to Flash Memory update mode.  Now use Line 6 Monkey to flash-update your firmware to the latest version.  If you do this and it works then do the global settings reset described above afterwards.

       

      Video demonstrating use of Monkey is here --> http://line6.com/support/docs/DOC-2057

       

      The Global settings reset will not overwrite any presets that you have created.  The Flash memory update will if you choose to overwrite your presets during the update process.  For you, if you have not created any meaningfull presets yet then I suggest that you choose to overwrite, just to be on the safe side.

       

      Luck.

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