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1720 Views 22 Replies Latest reply: Sep 7, 2012 9:58 AM by wolbai RSS
scotty_burford Just Startin' 89 posts since
Sep 14, 2009
Currently Being Moderated

Apr 8, 2012 10:01 PM

No matter how I try , the DT25 sounds so much better without the HD 500 - please help Line 6!

I have read any and every article and post I can find on getting these two working together. I have asked similar questions before. The DT-25 sounds fantastic by itself but when I choose to incorporate the POD HD500 via Line6 link it get very noisy and the articial overtones really become obvious.

Right now I have set up a patch on Channel B that sounds fantastic with my G&L Tele. Choosing the same pre in the POD ( I believe it is the Blackface Dbl Vib pre)  and setting it exactly the same as Channel B produces something similar but with a lot of awful overtones that suddenly take it back to sounding like it is coming out of POD Farm or the like. For want of a better term, the digital brittleness is very evident when the OD pre is employed. And a lot of noise suddenly appears in the signal as well.

I am using a quality DMX cable and leads, various guitars with both single-coil and humbucking pickups...all the same results.

I really appreciate the input from those who volunteer their time to answer such questions, but would someone from Line 6 please answer this for me. I need to know how to get these two working together as it is claimed they can. I have had much better results using the BOSS GT-8 into the DT-25 than with anything I have achieved with the POD HD 500. I would even be happy to pay a Line 6 demonstrator for their time so they can show me to achieve the seamless results that are promised between the two units.

Thanks for your time

  • MartinDorr Just Startin' 98 posts since
    Nov 3, 2011

    Hi Scotty,

    Can't give you first hand advice as I only have a Variax and come in through the digital input. Based on what I picked up on the HD500 Forum though I'd guess you may either have a hot signal from your guitars or your HD500 is broke. Recommend you read up on how to configure the inputs in the Advanced HD500 setup guide, search for various threads on the input selection topic on the Forum, and give the High-Gain Tone Guide from MeAmBobbo a good reading. It has a lot of good info on how to avoid clipping of the signal at any HD processing stage, not just on the input.

    There are a number of real experienced users on the HD500 forum and you may want to post there unless you already did. Can't imagine that you can't be helped. Also, make sure you are on the latest update and check out user1 set list (it has a bunch of pre and low volume mode (LVM) tones, which may help as a quick starting point.

    Good luck,

    Martin

  • Iknowathingortwo 1,667 posts since
    Jul 17, 2007

    No matter how I try , the DT25 sounds so much better without the HD 500 - please help Line 6!

    created by scotty_burford in Line 6 Dream Rig - View the full discussion 

    I have read any and every article and post I can find on getting these two working together. I have similar questions before. The DT-25 sounds fantastic by itself but when I choose to incorporate the POD HD500 via Line6 link it get very noisy and the articial overtones really become obvious.

    Right now I have set up a patch on Channel B that sounds fantastic with my G&L Tele. Choosing the same pre in the POD ( I believe it is the Blackface Dbl Vib pre)  and setting it exactly the same as Channel B produces something similar but with a lot of awful overtones that suddenly take it back to sounding like it is coming out of POD Farm or the like. For want of a better term, the digital brittleness is very evident when the OD pre is employed. And a lot of noise suddenly appears in the signal as well.

    I am using a quality DMX cable and leads, various guitars with both single-coil and humbucking pickups...all the same results.

    I really appreciate the input from those who volunteer their time to answer such questions, but would someone from Line 6 please answer this for me. I need to know how to get these two working together as it is claimed they can. I have had much better results using the BOSS GT-8 into the DT-25 than with anything I have achieved with the POD HD 500. I would even be happy to pay a Line 6 demonstrator for their time so they can show me to achieve the seamless results that are promised between the two units.

    Thanks for your time

    Hi Scotty - I read you [post and understand exactly what you are describing.  I think I might know where your problem lies, but before I go typing a bunch of things to check or configure...how about you try two simple things for me first and post your results and we can go from there?

    Hook your HD500 up with your very proper DMX cable via the L6 Link.

    1. Pull up either a very simple filled in patch, or start with a blank one on the HD500.
    2. Based on your settings on Channel 2 of your DT25....First...Find the amp from the POD HD500 list of amps which one is most likely or exactly like the settings you have on channel 2.  At this point, let's go with a pre version instead of full to keep it very simple to start.
    3. Then I want you to use the knobs on the DT25 to dial them to the exact settings you have on channel two.  Do not use the knobs on the HD500 at all yet please.
    4. Did you have to change any of the topology modes or pentode/triode...Class A or Class A/B switches when you picked the amp from the POD HD list?  If yes, then go back and try a different model amp.  If no, then please continue.
    5. When you changed the dials on your DT25, did you notice the LED screen change the amps settings as you turned the knobs on channel 1?  If yes, then continue.  If no, then stop and go no further.
    6. Post what happened or didn't happen here.
    7. If yes and you are continuing because all is working as expected, please then save your setting on the POD HD500.
    8. Open POD HD 500 EDIT
    9. Go to the amp page and see if all the settings shown on that screen patch your settings on the DT25.  If yes, then proceed.  If no, then stop and go no further.  Post what did or didn't happen here.
    10. If you did not have to stop of any of the reason I've given.  Please play the guitar and listen to the sound patch you've just created.  If it sounds exactly like channel 2 with the HD500 running channel 1, please continue.  If not - then stop here and post what you heard as best you can.

     

     

    Now that is one way - here is the other...   

     

    1. Working directly from the HD500 - simply make a blank patch with no amp and nothing at all in any of the FX blocks.
    2. In the signal path view screen on the HD500, bring the arrow over to the top of bottom of the dark square which represent "no amp" and double tap the edit button to display the amp control screen.
    3. This should show you Channel A as a set of two rows.  Exactly the same knobs as on the DT25 across the top row and one volume knob in the second row which is the channel 2 volume when the amp is bypassed.  Yep - even if there is "no amp" at all to begin with it considers you to be using channel 1 unless otherwise specified.
    4. Using this menu - dial in the same settings you have for the DT25 channel 2 you liked so much without the HD500.
    5. Then make certain you have the same topology as you have on channel 2, same preamp, same output.
    6. Please play your guitar through the HD500 and if it sounds the same, you've discovered one of two ways to create patches you are happy with and sound the way you want.
    7. If it doesn't sound the same...Plug your guitar directly into the 1/4" jack with the HD500 still connected and manually switch to channel2 and see if your sound is still there on channel 2.  if yes, then you have a problem with your HD500.  If your dialed in channel 2 sound is not there in this configuration, then you have a more complex problem then I could possibly diagnose.  But at least you've done everything in your power to see where the problem (if any) is coming from. 

    

     

    If you still do have problems, I'd suggest a return to place of purchase, or perhaps ask for a repair ticket directly from Line 6. with your test results included to either place.

     

    Also - if it's not too much trouble, please post here what your testing results were so I and everyone else reading this can learn a bit more about all this gear and how it works together.

     

     

    Best of luck and take care,

    Neal

  • kisscool82 Just Startin' 48 posts since
    Feb 18, 2010

    Hi,

     

    I've forget one thing.

    As I've tried to explain in this discussion, the problem isn't the ability or not to reproduce one model, but this very disapointed "digital ovetones".

     

    I tried another thing : when I create a new blank preset in my pod hd 500, with no amp model, no effect, everything is empty. As I've no amp model, DT50 is on channel 2. I can heard the DT50 sound, but with this "cranky sound". But without changing any knobs when I plug my guitar directly in the DT50 input and without pod hd 500 L6 link connection, it sounds really different.and everything is fine !

     

    Do you think the pod can be the reason of my troubles ? Maybe there's a problem with the analog/numeric converters ?

     

    Thanks a lot for your advices

  • rucademoura Just Startin' 30 posts since
    Apr 12, 2012

    In my case, at the begining I felt the same, but now I even don't use Chanel B!!! Only HD 500 Pres.

    First improvment: was when I began to use a 110 OHM digital cable to L6 Link.

    Second: I only use the pre amps on HD 500 using L6LINK never the full amp models. I work all the time live in normal mode. If you tweak the pre amp models and the rest of effects carefully you will get the "same" sound you get with DT 25 stand alone.

    By the way...on the HD 500 MIX I only use left chanel ( paned Center ) and right chanel muted. In my routing I only use left chanel for every modules!

     

    Message was edited by: rucademoura

    • wolbai Just Startin' 177 posts since
      Mar 30, 2010

      The AES/EBU cable for the Line6 link is also on open issue for me. Interessting that there are more and more who confirm using AES/EBU cable will impact the overall tone.

      I will try this in the near future.

       

      I can very well remember the history using XLR cabling vs. DMX cabeling in L6 forums. I think Merlin was the first who heavily insists on DMX cable as this connection is a DIGITAL audio connection, although Line6 has recommended in theses days "good XLR cables". If I remember correctly, Line6 itself has now moved to recommend DMX cables for the connection between a DTXX and a HDXXX.

       

      The channel-B thing and all these midi-approaches to control the DT50/25 topologies are really NOT necessary for me, to get similar/same sounds as the orginal DT50/25 voicings.

       

      One thing which really helps (I have read that somewhere in another thread) is using the Looper function of the POD HD to bring the DT voicing in line with the corresponding pre amp models in the POD HD.

      Can't  remember how exactly it works, because I have right now no POD HD avaiable, but should works like this:

       

      - set the voicing you like on channel-B on your DT50/25 with the EQ knobs on your DT50/25.

      - create a blank preset only with the corresponding pre amp model in the POD HD (always channel-A on your DT50/25). Use the same EQ knob settings for a starting point as you have set your channel-B voicing.

      - Fix your master volume knob on the DT50/25 - don't change it.

      - Add a "No amp" model and toggle between the pre amp model and your channel-B with a FS assigned to it.

      - Don't use any other FX-blocks.

      - Start by using the Standard cabs and mics with your corresponding pre amp model in the POD HD preset (whether you should use the cabs sims/mics sims or not, is not confirmed by Line6 up to now. So this is up to everyone what fits to you best. I am using the standard cab and mic sims. At the end it will be important whether you are using L6 speakers/cabs or something different. At that point you need to try).

      - Play something with the looper function.

      - change the EQ knobs on the POD HD in your pre amp model patch (channel-A) until you have reached an identical sound between the channel-B (your original DT voicing) and the POD HD preset (channel-A

       

      Using the looper will free your fingers, so you can fully concentrate on getting the tone you want.

       

      Don't know, if this is old chestnut to most of the users. May be helpful somehow - although it is just a repeatition, I have read somewhere ...

       

      wolbai.

      • Iknowathingortwo 1,667 posts since
        Jul 17, 2007

        Thanks wolbai for remembering that is was me who made an "issue" about the digital cable vs. the XLR cable for the reasons I stated and you summed up here.  I appreciate being remembered for something that I was blasted about, then turns out I was indeed correct as even Line 6 finally conceded.

         

        Neal

        wolbai wrote:

         

        The AES/EBU cable for the Line6 link is also on open issue for me. Interessting that there are more and more who confirm using AES/EBU cable will impact the overall tone.

        I will try this in the near future.

         

        I can very well remember the history using XLR cabling vs. DMX cabeling in L6 forums. I think Merlin was the first who heavily insists on DMX cable as this connection is a DIGITAL audio connection, although Line6 has recommended in theses days "good XLR cables". If I remember correctly, Line6 itself has now moved to recommend DMX cables for the connection between a DTXX and a HDXXX.

         

        wolbai.

  • kisscool82 Just Startin' 48 posts since
    Feb 18, 2010

    thank you all for your advices.

    I already use a 110 ohm AES/EBU cable for the L6 link.

    Maybe the HD 500 mix with left panned to center and right muted can be a solution. I'll try as soon as possible. Everybody do the same thing ? Its' a shame pod cannot self configure such things when detecting just one DT.

    • wolbai Just Startin' 177 posts since
      Mar 30, 2010

      I think a lot of new user with a DT50/25 + a POD HD think just too complicated. I know this may sound a little bit arrogant.

      After 1 1/2 years with my L6 guitar Rig, I have got it up and running and it is NOT complicated to me.

       

      ------------------------------------------------------------------------------------------------------------

      I GOT STELLAR TONES WITH MY DT50/212 + HD500 + JTV59 + JTV69 !

      ------------------------------------------------------------------------------------------------------------

       

      And I am using the rig - I would say - in a standard way.

       

      The following short reference is my configuration how I am running my rig for LIVE performnace (not for bedroom or studio recording level !!!) and to make it work as a pratical guitar rig. And I am mainly using the 4 Voicings in my Cover Rock Band.

       

       

      1. WHAT IS NOT NEEDED TO GET THE RIG RUNNING

      ---------------------------------------------------------------------------------

      - Channel-B on the DT50/25 to have access to the original Voicing of your DT50/25

      - 4CM to control your DT50/25

      - even more complicated MIDI-solutions to control the DT50/25

       

      I have seen Threads where user have moved into these directions to get the rig running for their needs. I think that is wrong, much too complicated, with limitations and not necessary.

       

       

      2. RECOMMENDATIONS TO GET THE RIG UP AND RUNNING

      ---------------------------------------------------------------------------------------------

       

      I. Realities to accept

      ------------------------------

       

      A. I think everone using a DT50/25 has to accept that the 4 voicings of the 4 different amps in the DT50/25 will have VERY different volume levels. The same applies to the real amps:

       

      Who would ever assume that a Fender Twin Reverb, PARK-75, VOX AC/30, Mesa Boogie Dual Rectifier will produce the SAME volume by setting the Master volume of these amps to the SAME level ? (I honestly hope, nobody).

       

      B. I think everone using a DT50/25 has to accept that these 4 voicings (= amps) inside the DT50/25 react very different on master volume and amp volume knob settings. The same applies to the real amps: 

       

      Who would you ever assume that a Fender Twin Reverb, PARK-75, VOX AC/30, Mesa Boogie Dual Rectifier will produce the SAME tube driven power section distortion by setting the Master volume and the amp volume knob of these amps to the SAME level ? (I honestly hope, nobody).

       

      C. The are some elements, parameters inside the POD HD including cabeling which may influence the tone which CAN lead into a tonal difference between the original 4 DT-Voicings and the corresponding pre amp models in the POD HD. These have to be considered and set correctly.

       

       

      II. MY RECOMMENDED POD HD SETTINGS TO GET THE 4 DT50/25 VOICINGS

      ---------------------------------------------------------------------------------------------------------------------

       

      - make shure that you have updated all your L6 parts with the latest firmware (it is boring to be remembered - I know)

       

      - Use an AES/EBU cable for the L6 link.

       

      - Use pre amp models in the POD HD. Find the corresponding pre amp models to the DT50/25 in these forums. I can remember them for the DT50 (for the DT25 it is different I think in Voicing II):

      - V1: BF Double (normal)

      - V2: PARK-75 (normal - original there was only the normal pre amp model in the POD HD)

      - V3: VOX AC/30

      - V4: Treadplate (standard moves into Voicing IV; check if Voicing III suits for you)

       

      - Use the standard cab/sims and mic/sims. This is the standard setting. Altough there is no official statement from Line6, I think these standard cab/sims are used in a DT50/25-combo. If you are using a HEAD and none L6-speaker cabs, you have to experiment what sounds good to you. This can have a significant impact on your tone.

       

      - Set your Master Volume level on the DT50/25 to a level where ALL of your amps have enough Power section load to move into saturation. I set my DT50 to 1-2 o clock. This is really loud. I think the Master volume setting IS ONE VERY IMPORTANT ELEMENT which affects the tone.

       

      Seriously consider buying a power attenuator: ---> For example A lot of marshall users (= Voicing 2) have, by the way, a power attenuator too, because this amps is pretty loud, if you want to get them cooked. Just by having this great amp available inside the DT50/25 and POD HD will NOT solve the volume problem. It is still there and needs to adressed some how. (adress it !).

       

      - Use the standard volume mode with your DT50/25 (master volume knob NOT pulled out).

       

      - I have set the mixer channels both to 0%. I don't think that it is necessary to use only 1 channel and to mute the other. But I also would not say that is wrong just using one of both channels in the signal chain. May be this has to do with the next setting (inpu1 + 2 setting).

       

      - I set the input1 to Variax and the input 2 to guitar. The standard setting of input 2 is set to "same". This may lead on specific presets into DOUBELING of the input level with negativ impacts in your signal chain (clipping, etc.).

       

      - I set the guitar input to 1M. Standard is auto. I am not really shure, if this a key parameter. At least I have heared some subtile sound distortion differences by playing around with different values of this parameter.

       

      - Once the POD HD is connected to your DT50/25, it should automatically assigned to correct output mode. For my DT50/212 it is "PWR combo" (or something like this - sorry don't have my equipment with me - I am on vacation in Italy). I have read different optinions on this setting. I recommend using the STANDARD / AUTOMATED setting.

       

      - Use the POD HD looper function to get the right amp EQ-settings in your POD HD presets compared to your DT50/25 voicings (see Thread above).

       

      - Don't use existing presets. Starts to build up from scratch.

       

      - Set your overall volume level with the Master Volume; I personally think there is no other option than a power attenutar, if you want to use SEVERAL amps in a practical live performance, because they are just so HUGE in difference in volume and when they are starting to saturate. This is very much the case, when you are using amps which - by nature - only starts to break up at a very high master volume level. PARK-75 and Plexi Lead 100 are two examples.

       

      - Bring as a next step the different amp volume levels in line by using the amp volume knob. My personal experinece that this can differ from 40 - 100% depending on the amps you are using.

       

      - Fine tune your preset volume levels with the Mixer volume in a range of approx. -7db to +4db (see another Thread from me in this forum).

       

       

      Finally:

      ----------

       

      As ears and experience are different, so my recommendations may differ from everbody else. I am shure that there are different ways how to use the guitar rig, because it has quite a lot of options to operate.

       

      I know there is some repetition what I have wrote and it can be found somewhere else. Having it in a compromised way, may still help. And the above mentioned settings makes my Dream Rig work properly.

       

       

      Hope that helps some how. wolbai (all lot of words - I know)

      • kisscool82 Just Startin' 48 posts since
        Feb 18, 2010

        Thank you for your post. It's the first time someone simply explain how  to do from the begining to the end.

        I agree with you, I found DT and Pod configuration and options are not very complicated. If you read the manual and have a minimum of knowledge, it's quite clear.

        I do everything as you describe, except the master volume, I generally set to 10-11 o clock, I know it can make a big difference on tone, but I don't this that's the reason why I hear this digital dirty sound only when I use the Pod. The more I try, the more I think my pod has a problem.

        Monday, I'll try again to set the DT's master to 1 or 2 o'clock as you. I've got a DT5O head with cab and I think it wll sounds very loud, but if the numeric cranked sounds disapear, I'll have to buy a power attenuator. Which one do you use ?

         

        Thanks again

      • kisscool82 Just Startin' 48 posts since
        Feb 18, 2010

        Can you explain the same way how do you configure your dream rig at home please ?

        Do you use the same presets, set the DT50's master to 1-2 o clock too and just use a power attenuator with DT50 in NVM ?

        I 've read on the forum people who set the DT50 in LVM and use other presets with amp model instead of preamp models. Quite hard to maintain...

         

        And for recording ? Do yo use the DT5O's output, or the Pod's studio direct output mode ? Or maybe a mic in front of the DT50 ?

         

        Thanks and have nice vacations

        • wolbai Just Startin' 177 posts since
          Mar 30, 2010

          If there is anything digital noisy/numeric cranked sound as you described, you should check the POD HD with your dealer. Otherwise you may spend a lots of nerves and time.

           

          Running a DT50/25 with Master Volume above 12 o clock is indeed very loud. But for some amps that is the only mode to bring them into a power section saturation mode (as explained). You only can do this in a rehearsal room. This is nothing for home (at least not in my house).

           

          If you have a different cab (none Line6), you have to experiment with the cab/sim and mic/sim settings in your POD HD:

          if it is a 4x12 cab, I would start to set "no cab" for all your amp where you normally use a 4x12 cab (e.g. Treadplate, JCM800) and if you use an amp where normally you would use a 2x12 cab (e.g. BF Double) I would start with the standard cab/sim of the pre amp model in the POD HD.

           

          I personally don't have my DT50/212 etc. at home. It is in the rehearsal room. I am exercising with my POD HD at home. Because the DT50/212 is just to heavy to carry all the time. A DT50/25 Head is of course a different story.

           

          There are several users who have DIFFERENT presets for home and rehearsal/giging. Also for gigging purposes you may want to have full amp models, because without a power attenuator your DT50/25 can be still too loud in a small bar and the ful amp models will sound your amp saturated at lower volume level. But it has more modelling part in your overall tone. I don't do this. It is too complex for me.

           

          This means - as you said - you have to maintain two types of presets. At home you normally use full amp models. At rehearsal and gigging you use pre amp models.

           

          What I would recommend:

           

          - Buy a power attenuator. This is a great investment. Not only for a Line6 rig. If you choose one with multiple Impedance, you can also use it with other amps in the future.

           

          - A power attenuator will immediatelly solve your overall volume problem: at home, at rehearsal and at any gigging location you are going to play. If you really have your equipment at home and at rehearsal all the time, there is no need to think of any other setup for home. Just reduce your overall volume at your power attenuator. That's it.

           

          - Using a good power attenuator will enables you to have a nearly 100% consistent tone regardless of the volume you are playing.

           

          - Having a power attenuator, there is therefore NO NEED for maintaining 2 types of presets. I am using sometimes 3-4 presets per song. Playing 50 songs in a Cover Rock Band means approx. 125 presets (a bigger portion are identical). With 2 type of presets (low volume environment - high volume environment) this would lead me into approx. 250 presets. A power attenuator helps you to keep your rig simple at that point.

           

          - Without a power attenuator you can use for home excersizing the LVM (master volume pulled out). This automatically models the  power section (not only the pre amp section) too. So just for excersizing at home, I think that is absolutelly okay. But your sound is different due to the fact that you have a higher modelling portion in yout tone. If you don't want to go for a power attenuator, I think the LVM is best pramatical approach for home.

           

          - The following power attenuator are well respected in L6 forums:

          - Dr. Z Airbrake

          - Weber Mass

          - Rivera Rockcrusher

           

          I am using a Rivera RockCrusher. At very low volume levels a power attenuator will also affect your tone. I personally don't go in so much low volumes. And with a good power attenuator this is fairly minimal. Good attenuators have some capabilities to compensate this. For a DT50 you should consider one which can attenuate 100 watt for safety reasons.

           

          Recording:

          -----------------

          It depends what you want to do with it. I don't have one specific way to record.

           

          I have recorded at home using Full amp models directly from the POD HD into a audiointerface some good tracks. It very quick and okay. But your tone you get is 100% modelled (but not bad at all).

           

          I have recorded at rehearsal over the Direct out of my DT50. This is definitely better than recording from your POD HD, because you are recording in that case your tube driven guitar amp sound not a completly modelled tone. But it is more work and preparation as the first possibility. The Direct out of the DT50 is, I would say, a quite good interface for that. The Direct Out works also fine for live gigging to root the guitar amp signal to your PA-Mixer (no need for mcing).

           

          A good power attenuator is by the way also an excellent tool for recording of real tube driven guitar amp sound: you can record HI-Gain Lead at bedroom level or nearly without any volume.

           

          I personally don't use the Direct Out of my DT50/25 any more for recording and live giging (PA-Mix). I am using now a Radial JDC Reactor. It is a special guitar fDJ-Box with a bit darker/punchier tone than the Direct Out of the DT50. But the Direct Out of the DT50 is quite okay. I caught attention to it from another DT50 user in a L6 forum. But again: the Direct Out of the DT50/25 is quite okay for recording AND gigging.

           

          wolbai.

          • kisscool82 Just Startin' 48 posts since
            Feb 18, 2010

            I'm looking at the Rivera Rockcrusher. A bit expensive, but seems to be very cool.

            I have a 100W JCM900 too, and I can use power attenuator with it. i agree with you, it's a good invest.

            First, I have to remove this ugly digital sounds... I bought DT50 and Pod HD500 on thomann website for few months ago. What can I do ? how explain my problem and ask another pod for replacement ?

             

            Thank you so much for your precious advices.

            • wolbai Just Startin' 177 posts since
              Mar 30, 2010

              As the 30 days trial period is over, I guess this will be a longer journey for you :-(

               

              I know Thomann from Germany. And I have 1 experience with a defect JTV69 in Germany. But I haven't bought the JTV69 from Thomann.

               

              Although they sell a lot of Line6 units, Thomann very likely not have an own repair center for POD HDs or DT50/25.

               

              Call them. Explain them the best you can what is wrong in your opinion. They will either ask you to send your equipment to them or or ask you to directly send the eqipment to an authorised repair center for Line6 they will tell you.

               

              The experinece with a Line6 repair Center near Nürnberg was as followed: they have just collected my equipment and send it to a Line6 Repair Center in UK. This happens with my JTV 69. From there, I got it directly back via UPS. But all the guys I got in touch with were very customer committed and highly qualified.

               

              The whole process can last several weeks. Ask them before sending anything to them how long it will take. But be prepared that it could take 2 - 4 weeks.

               

              Any potential costs for you will depend on the fact whether it is really a defect which is covered by the warranty or not.

               

              Good luck - wolbai.

               

              P.S: Try to figure out before contacting your dealer, if your defect can be isolated either to the POD HD or to the DT50/25. If this is not possible for you, ask your dealer how you can isloate the defect, so you hopefully only need to send one piece of your equipment

  • kisscool82 Just Startin' 48 posts since
    Feb 18, 2010

    For all the pepole with the same problem, I've found this very very intersting topics :

    http://line6.com/support/message/390344

     

    thank you wolbai !

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