Simply trying to rule out problems you might have fixed yourself and save you the time you'll be without your units if you send them in for service.  

There is no "known issue" with your problem. There have been firmware improvements which may benefit you (or they may not), but you could do it yourself and save the time.  You might have a hardware issue, anything can break.  But its highly unlikely (although possible) that multiple units all failed together.

Please post the explaination you get back when your units are returned. Then we'll all know

I have had the G50 and it has worked wonderful until the signal started dropping out. It was dropping out in my bedroom, took it to 2 shows and it was terrible. Later I pulled it out with the same pedal set up in my same bedroom and it worked great. WHAT THE HECK??? But today the reciver slipped out of my hand landed on some cement, now every light on the reciver is red, and won't connect to the transmiter. I was about to spend $250 on a new reciver until I read these and found that these systems haven't worked right for anyone. Now I don't know if I dare buy another reciver! I am not confident it will work well. Any suggestions?

Same problem here, but it seems to be the small cable or connexion betwen cable and transmitter (G50 set) that causes the issue, dissapointing though for the price ...

Hans

I have G50 system since they made their appearence. It worked flawlessly until this year (2012). What it does is that the it drops out. Each and every time the transmitter status leds are going off than red than green. Lately they go off and will not come back. Sometimes it helps to unplug the power jack and plug it back or other times it helps if I turn off/on the transmitter. The dropouts makes this system absolutelly not usable on stage, I can use it only for rehearsal.

Conditions:

- new battery

- original power source

- antennas at 45 degree

- usually at 1-3 meters from reciever (transmitter in low power mode)

- no other radio device anywhere near our rehearsal room

- transmitter attached to my pants

Anyway I am using the G50 system the same way I used it when it worked 100% trouble-free, but now it's only a toy for show-off, not a usable system for live performance.

Any hints what should I do? Throw it away? Buy another one? Buy from another brand? Use cables?

   The way I understand the LEDs on the receiver is this: they turn red if there is a RF signal on the selected channel, they turn green if the RF on that channel is coming from the transmitter. As a matter of fact I did some tests with the channels. Whatever channel I use, the problems are the same. When drop-out occurs and I sweep through the receiver's channel I see no red LEDs on any channel except channel 12 (but not always). If I turn off the transmitter the red LEDs are going off. Since I have this G50 system I always used channel 1, never had any problems. With the transmitter turned off, I never seen any red LEDs on the receiver on any channel.

About my pants... The transmitter is doing just fine there, as it did for 2 years as in the rehearsal room, as on stage. I always take great care of my gear and so I do with my G50, I always pay attention not to stress the cable between my guitar and the G50 transmitter. Anyway, I was thinking to change the jack to a Neutrik one but not until I see my G50 system working again as it should.

"Are you using the factory power supply?"

Yes, I am using the factory power supply.

"You either have a hardware problem or you have a local conditions problem."

If it is a local conditions problem, does that problem disappear by switching off and on the transmitter? I don't think so. By turning off and on several times the transmitter I get my RF signal back.

OK, I guess it is a HW failure, I'm sending it back to Thomann Germany.

Got mine back too, they just replaced the cable, seems to work, but am not 100% sure playing with it now ... so I have always the feeling that I need a reserve transmitter ...

Hans