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249 Views 6 Replies Latest reply: Oct 8, 2012 6:51 AM by edstar1960 RSS
slydawg65 Just Startin' 33 posts since
Feb 19, 2007
Currently Being Moderated

Oct 3, 2012 8:33 AM

PLEASE HELP GUYS!! JTV-89 problems AGAIN!!!!!!!

hi guys,

i seem to be cursed with the JTV-89's. My experience from my 1st 89 can be found in this thread.. http://line6.com/support/thread/70884

 

so, after numerous recalls Line6 offered to replace the guitar, that was great news (or so i thought). now remember, the original 89 played like a dream, it was the electronics that failed. So i wait patiently for the new guitar to arrive, took it out of the box and started to play. neck deffo not right, everything seemed wrong, lots of fret buzz, intonation out, string height a joke etc. now i know that every new guitar needs a good set up so i bring it to my guitar tech (he's a luthier too), his own brand of guitars sell for £2k+, my point is, that he knows what he's doing. He couldn't get rid of the fret buzz so i ring line6, tell them the problem and they agree to recall the replacement 89. it was away for another 3 weeks, it arrived yesterday, i took it out of the box and nothing had changed, it looked like there was nothing done to it whatsoever. the repair form declared that the technician "adjusted action to L6 spec, adjusted pickup height to L6 spec" "Fret buzz not found". This i couldnt believe as it was obvious there was a major buzz in the neck. i took a quick "off the cuff" video to show the buzz. i started in D on the 14th fret, all sounds good up there but when i drop to D on the 2nd fret there is deffo a problem.

 

Can anyone else hear this awful buzz or am i going mad?? (please excuse my crap playing)

 

http://youtu.be/XU2eye5mE68

  • edstar1960 Iknowathingortwo 712 posts since
    May 25, 2010
    Currently Being Moderated
    Oct 5, 2012 6:11 AM (in response to slydawg65)
    Re: PLEASE HELP GUYS!! JTV-89 problems AGAIN!!!!!!!

    Is the fert buzz audible when you just play the guitar without plugging it in - or is it only audible when you are playing it plugged in via either 1/4" or VDI ?

    Is the fret buzz audible on all models or just on some specific models?

    Is the fret buzz audible when you play using the mags?

     

    Thoughts:

     

    If its audible when you play it without plugging it in, then clearly it's a set up issue and should have been spotted by Line6 and also should have been able to be corrected by your luthier and/or Line 6.

     

    If it's audble on all models but not on mags then I suspect it's a problem with the piezo's. Maybe the string is moving slightly at the saddle end causing the buzz. If this is the case then try rotating the end of the string so the opposite side of the string is face down on the saddle. Also check that the saddle's are not moving within their housing on the bridge.

     

    If it's just on some models then it could be a software issue, so try reflashing everything back to factory standards, and reload the firmware.

     

    If it is also on the mags. then that points to a physical issue too - and once again should be fixed by set up corrections.

     

    Hope that helps.

     

    Best Regards


    Eddie

      • spikey Just Startin' 378 posts since
        Feb 1, 2007
        Currently Being Moderated
        Oct 5, 2012 6:39 PM (in response to slydawg65)
        Re: PLEASE HELP GUYS!! JTV-89 problems AGAIN!!!!!!!

        My advice- Return it with an RMA number if possible, and replace with another. Just bad luck Im thinking.

         

        Most (percentage wise) have no issues other than maybe string height outta the box (speaking about a JTV69 here).

         

        Yes that does sux. BIG... Line 6 QA members against the wall, and whos got the blindfolds?

          • spikey Just Startin' 378 posts since
            Feb 1, 2007
            Currently Being Moderated
            Oct 6, 2012 6:55 AM (in response to slydawg65)
            Re: PLEASE HELP GUYS!! JTV-89 problems AGAIN!!!!!!!

            I know you are and dont blame you. I would strongly request that while talking to a Line 6 rep about this, that they send you a shipping vocher that includes the RMA number on it, back to Line 6. This way you wont be charged any shipping/insurance fees. Other companies do this all the time and its chump change from them. 2nd, explain to them calmly (yea I know) that this is your 2nd try at this and your not wanting a 3rd. Then be sure to get the guys name, his direct extention, along with a ball park timeframe on when your guitar will be shipped back to you. Im sure if you do this that Line 6 will make it right... MAYBE AN EXPERT CAN ADD TO THIS if I have left something off he needs to know???   I hope that this helps you sly,  and best of luck!

      • edstar1960 Iknowathingortwo 712 posts since
        May 25, 2010
        Currently Being Moderated
        Oct 8, 2012 6:51 AM (in response to slydawg65)
        Re: PLEASE HELP GUYS!! JTV-89 problems AGAIN!!!!!!!

        Well if it is definitely a physical problem with the neck (either with uneven frets or something else) then I am surprised that your luthier did not identify precisely what the fault was and then indicated whether or not he could fix it.  Most physical issues can be fixed - if it is a fret that is just a bit too high then that fret can be adjusted - even if it is several frets that are not even - then they can be adjusted - and just tweaking a few frets should not cost very much and certainly is not beyond any luthier.  If it is a problem that cannot be fixed then he should have identified that to you, so you could clearly indicate that fault to Line6 and ask for a full refund or yet another JTV.    Even though you should not have to spend any of your own money getting the guitar fixed you may want to consider that option just to save yourself the time and effort of having to arrange yet another exchange.  Of course, you may well have had enough by now and just want to throw in the towel - and I would not blame you - in which case you need to speak directly to Line6 again.

         

        I am sorry to hear that you have had so much trouble - I certainly did not have a trouble free experience but I chose to be patient and Line6 did sort me out and I ended up with a correctly functioning JTV59. Whatever you decide to do, I hope you get a solution that you are happy with.


        All the best.

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