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280 Views 6 Replies Latest reply: Oct 18, 2012 8:55 AM by brunopv RSS
brunopv Just Startin'
brunopv
7 posts since
Aug 9, 2006
Currently Being Moderated

Oct 17, 2012 10:16 AM

UX2 Issue in License Manager

I'm having problems when I try to install Add-Ons in my POD Studio UX2 (yup, the black one) via License Manager.


My device recognizes the following factory Add-Ons:

FX Junkie (Model Packs), POD Farm 1(Software), POD Farm 2 (Software) and Propellerhead Record (Software).

 

http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68470/line6_1.jpg

 

But when I click the Install button, only the following Add-Ons appear in the list of installed:

FX Junkie (Model Packs), POD Farm 1(Software) and Propellerhead Record (Software).

 

http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68471/line6_2.jpg

 

The POD Farm 2 does not appear in the list. When I try to open the program I get the message that my interface is not authorized to My Computer. No sound is listened.


http://line6.com/support/servlet/JiveServlet/showImage/2-322810-68473/line6_4.jpg

 

The POD Studio UX2 is registered it in my profile. I use Windows 7 64bit. I installed Line6 Monkey, downloaded drivers, POD Farm 1 and POD Farm 2 with the latest versions available.

 

I hope you guys can give me a solution for my issue.

 

Thanks

 

Bruno

 

PS: Images from this thread from the user adesz444.

Tags: 2, pod, ux2, issue, farm, studio
  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Oct 17, 2012 10:26 AM (in response to brunopv)
    Re: UX2 Issue in License Manager

    What happens if you run the Monkey?

    Green ticks for everything?

    Also make sure you have all your Windows updates, especially concerning C++.

    I have seen other users with strange POD Farm behavior related to lack of Windows updates.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Oct 17, 2012 11:52 AM (in response to brunopv)
    Re: UX2 Issue in License Manager

    If you do regular updates, you should be good there. But this is the specific one that can cause issues.

    http://www.microsoft.com/en-us/download/details.aspx?id=14632

     

    Have you tried authorizing the computer too?

  • brunopv Just Startin'
    brunopv
    7 posts since
    Aug 9, 2006
    Currently Being Moderated
    Oct 18, 2012 8:44 AM (in response to brunopv)
    Re: UX2 Issue in License Manager

    I authorized everything in the first time, then I saw a post that said it isn't necessary authorize my pc cause i'm using line 6 hardware.

     

    I really do not understand why my POD Farm 2 is not authorized by the License Manager or why it disappears from the list of Add-Ons.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Oct 18, 2012 5:41 AM (in response to brunopv)
    Re: UX2 Issue in License Manager

    Yeah, that's a head scratcher!!

    You could try different USB ports and temporarily disable any firewa;lls and antivirus software.

    IF that doesn't work I would try uninstalling everything using the Unistaller in the Line6 Tools folder and start over. (I know, huge PITA).

     

    If you still have issues I would contact Line6 via a support tickect (or call).

     

    http://line6.com/support/tickets/add.html

     

    Line 6 - North America

    Line 6, Inc.
    26580  Agoura Road
    Calabasas, CA 91302-1921
    Main Phone#: (818) 575-3600
    Main Fax#: (818) 575-3601

    Customer Service hours are 8am - 5pm M-F Pacific Time
    Press option 3 for Customer Service
    Our busiest hours are from 11am to 2 pm.

    Line 6 - Europe

    Line 6, Inc.
    The POD
    Clifton House
    Butler's Leap
    Rugby, Warwickshire
    United Kingdom, CV21 3RQ
    Telefone: +44 (0) 1788 566 566
    Fax: +44 (0) 1788 566 529

    Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

    • brunopv Just Startin'
      brunopv
      7 posts since
      Aug 9, 2006
      Currently Being Moderated
      Oct 18, 2012 8:55 AM (in response to Triryche)
      Re: UX2 Issue in License Manager

      I'll do every step from the start. Deauthorize everything, uninstall everything, reinstall only pod farm 2 (with drivers, monkey, license manager), then I'll try to use my UX2 in a different usb port, authorize...

       

      If that doesn't work I'll try to plug my UX2 in a different computer.

       

      Thank you for your time.

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