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715 Views 11 Replies Latest reply: Dec 9, 2012 7:24 AM by merman_96 RSS
greghall Just Startin'
greghall
160 posts since
Feb 2, 2007
Currently Being Moderated

Nov 6, 2012 12:57 AM

DT25 Update - error code 8000000A

I've tried to update my DT25 with the 2.0 firmware, but get the 8000000A error code.

 

I bought a new UNO midi cable, connected to my Mac Book Pro (running Lion), ran Monkey, selected MIDI device, then DT25 combo. Monkey detected the DT25 and confirmed the current firmware version. I ran Update, and got the error code.

 

I have the latest driver, and have tried swapping the cables around, and also doing the update from a manual download.

 

Does anyone have any suggestions to overcome this issue?

  • hollis1003 Iknowathingortwo
    hollis1003
    342 posts since
    Feb 6, 2007
    Currently Being Moderated
    Nov 6, 2012 4:48 AM (in response to greghall)
    Re: DT25 Update - error code 8000000A

    #1 Keep trying (sometimes I have had to try multiple times to get it to work)

    #2 Switch the Midi In and Midi Out pins going into the amp (make sure the lights on the deviced are on)

    #3 BOTH the Midi in and out on your computer need to show the conntection to the UNO midi cable

    #4 Make sure the amp is "On" (I was wondering why it wasn't working for me before I noticed the amp was off - duh)

     

    Hope this helps

  • warta Just Startin'
    warta
    2 posts since
    Sep 8, 2006
    Currently Being Moderated
    Nov 6, 2012 10:06 AM (in response to greghall)
    Re: DT25 Update - error code 8000000A

    I have the same issue

    Latest drivers, switch cables, restart computer, turn amp on/off

    The monkey still doesn't find/update the amp

    Moving the controls on the amp makes the midi light blink, wchich tells me the UNO is presumably working

     

    Can't help but wondering why no line 6 techs have answered these problems

  • sopachrga Just Startin'
    sopachrga
    80 posts since
    Apr 21, 2006
    Currently Being Moderated
    Nov 6, 2012 10:42 AM (in response to greghall)
    Re: DT25 Update - error code 8000000A

    Try this:

     

    -Power the amp off

    -Disconnect Midi cables from the amp (and all other cables, so you only have a speaker and power cable connected)

    -Hold the Channel selector switch down (towards channel B) then turn the main power switch on (Just leave it in standby)

    -Continue holding the channel switch for a good six seconds. (Nothing will happen to indicate that you have held it long enough)

    -Then release the channel switch

    -Plug the midi cables back in

    -Start Monkey back up

     

    That worked for my DT50, hopefully the DT25 is the same.

    • greghall Just Startin'
      greghall
      160 posts since
      Feb 2, 2007
      Currently Being Moderated
      Nov 6, 2012 2:47 PM (in response to sopachrga)
      Re: DT25 Update - error code 8000000A

      Thank you for all your help / suggestions.

       

      After many attemps, I finally got the firmware update to work, by turning the amp on with the MIDI cables connected / USB plugged into the Mac. Then I toggled through topologies I to IV a couple of times, until on IV the MIDI in light on the UNO stayed on for a few seconds. This seemed to get the MIDI connection working, becuase after that I opened up Monkey and ran the update, and it all worked fine.

       

      I'm not sure why this worked, but it may be that the driver has to receive a MIDI signal before it will send one - just a guess!

      • warta Just Startin'
        warta
        2 posts since
        Sep 8, 2006
        Currently Being Moderated
        Nov 8, 2012 8:18 AM (in response to greghall)
        Re: DT25 Update - error code 8000000A

        The saga continues....

        I called Line 6

        Tried the safe start mode. Nothing

        He suggested I buy new cables or try another computer. Maybe thats's the problem. And oh by the way, this is not a warranty item since the amp "works".

        He said I could send the amp to them and they could update it. Ya, right.

        I purchased a midi cable to see if my amp received signals via HD500. It does.

        I downloaded Midiox and in the window I have midi signals coming and going through my existing cables when I move diasl on the amp.

         

        The issue seems to me to be the Line 6 monkey and its inability to find the amp for whatever reason.

        Based upon the many posts I've read from clear back to 2007 it's an ongoing issue. Many users seem to keep trying, flip swithches 20 times, start and restart their computers, the monkey, or the amp and magically it works.

        Unfortunately for me it hasn't

        And line 6 appears inable or unwilling to fix the issue.

        • snuffels9 Just Startin'
          snuffels9
          13 posts since
          Mar 9, 2011
          Currently Being Moderated
          Nov 10, 2012 7:37 AM (in response to warta)
          Re: DT25 Update - error code 8000000A

          Here is another magic trick, that worked for me. ;-)

           

          I had the issue that Line6 Monkey could detect the DT25, and started to update the firmware, but the update failed with some weird error message. I got It working after I downloaded the firmware file from the web page and told the monkey to update from file instead of letting it download the file.

        • merman_96 Just Startin'
          merman_96
          34 posts since
          Feb 12, 2007
          Currently Being Moderated
          Dec 9, 2012 7:24 AM (in response to warta)
          Re: DT25 Update - error code 8000000A

          Have you resolved this issue? I had a similar issue with original DT-50 on the first update, and it was basically bricked. Line 6 support was very responsive and eventually replaced the DT-50.  If they are offering to update it at their facility , that may be your best option.

           

          Since my original issue, I purchased the UNO , and use it for all of my line 6 updates.

  • jc_anderton Just Startin'
    jc_anderton
    14 posts since
    Jun 25, 2006
    Currently Being Moderated
    Nov 16, 2012 12:05 AM (in response to greghall)
    Re: DT25 Update - error code 8000000A

    I had very similar problems with a cheap midi cable, borrowed a m-audio midisport and everything worked perfectly 1st time using the update file

  • mrzwo Just Startin'
    mrzwo
    8 posts since
    Jun 17, 2009
    Currently Being Moderated
    Nov 28, 2012 12:05 AM (in response to greghall)
    Re: DT25 Update - error code 8000000A

    Same problem so Im yweaked amd fiddled, and on the fifth attempt it worked like a dream ...... keep trying

    As Hollis 1003 says make sure you turn the amp on ;0)

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