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511 Views 23 Replies Latest reply: Nov 19, 2012 7:28 AM by toneman2121 RSS
solizone Just Startin'
solizone
36 posts since
May 16, 2011
Currently Being Moderated

Oct 21, 2012 8:23 PM

Line 6 HD500 Edit Disappeared

Hi,

 

So at first I updated to Line 6 Edit 2.1 but when I started my line 6 edit program afterwards, it was still in 2.0 version. So I re-installed the whole Line 6 Edit program and in that process, it restarted my computer to complete the installation. After the computer came back on, I can't find the program anywhere. I tried reinstalling it several more times with no luck. Can anyone help? Thanks

  • solizone Just Startin'
    solizone
    36 posts since
    May 16, 2011
    Currently Being Moderated
    Oct 21, 2012 8:25 PM (in response to solizone)
    Re: Line 6 HD500 Edit Disappeared

    In addition, when I started Line 6 Monkey, it says the Line 6 Edit isn't installed even after I installed it and rebooted my computer. Thanks

    • mazuwa Iknowathingortwo
      mazuwa
      371 posts since
      Jul 7, 2006
      Currently Being Moderated
      Oct 22, 2012 4:40 AM (in response to solizone)
      Re: Line 6 HD500 Edit Disappeared

      If I'm not mistaken (as far as I can remember), POD HD 500 Edit will ask you also to install the driver and Monkey.

      Maybe you have checked all boxes before the installation process, and have forgotten to unplug the usb connection of you pod, so the installation process could not be completed.

      Be sure you have admin rights.

      First of all, I would start Monkey with usb connected, so you can check what already has been installed.

      If you haven't installed monkey, now it's time to unplug your pod from usb and install monkey within the driver. Now you can connect your pod again when you will be asked for.

      Now you can do the Monkey check again to see if POD HD 500 Edit is already there.

      If the driver already has been installed, start POD HD 500 Edit installer and uncheck all other boxes than POD HD 500 Edit.

       

      (Thanx Jim for your hint)

  • jimsreynolds Power User
    jimsreynolds
    2,227 posts since
    Jun 27, 43450
    Currently Being Moderated
    Oct 22, 2012 2:45 AM (in response to solizone)
    Re: Line 6 HD500 Edit Disappeared

    Also, just for clarity:  you are looking for 'HD Edit' not 'Line 6 Edit' .  I think Line 6 Edit is used for Pod's before the HD series IIRC.

  • solizone Just Startin'
    solizone
    36 posts since
    May 16, 2011
    Currently Being Moderated
    Nov 10, 2012 5:12 PM (in response to solizone)
    Re: Line 6 HD500 Edit Disappeared

    So I followed mazuwa's instruction in installing the monkey and driver first and those two sere successful. However, I still can't seem to properly install my POD line 6 HD500 edit. I have taken a youtube video of the entire process with the problem shown at the end. This video is linked below and if anyone can give any advice for this that would be much appreciated. Thanks!

     

    http://www.youtube.com/watch?v=UL1XKV6H4Pw&feature=youtu.be

    • toneman2121 Gear Head
      toneman2121
      1,985 posts since
      Oct 15, 2006
      Currently Being Moderated
      Nov 10, 2012 6:00 PM (in response to solizone)
      Re: Line 6 HD500 Edit Disappeared

      un-install all line6 software using the un-installer program and begin again with monkey

    • johanneszab Just Startin'
      johanneszab
      29 posts since
      Mar 3, 2011
      Currently Being Moderated
      Nov 18, 2012 2:06 AM (in response to solizone)
      Re: Line 6 HD500 Edit Disappeared

      I think i have a solution for you.

       

      I can't really see the install process on your video, but if it shows, that it will install about <10MB or less (or at least significantly less than 34MB, which is the POD HD 500 Edit.app size), then you'll have to remove the remained .bom file in the /private/var/db/receipts directory. Usually these files contain a list with all the files that get installed within the install process, so the installer can completely remove or update them.

      I've had happened to had installed serveral versions of all POD HD Edits and i also went into this problem. The uninstall process seems to not properly work.

       

      So you can check if you have a /private/var/db/receipts/com.line6.application.podhd500edit.package.bom on your disk but not an HD Edit 500.app, then you'll have to remove it first, otherwise you cannot install a new one.

       

      The best way is, use the Terminal (Applications->Utilities->Terminal) and remove the file with sudo. It think easier is to tell the finder the proper directory, so use Shift-Command-G then enter:

       

       

      /private/var/db/receipts/

       

       

      This will open a Finder Window in the proper directory.  Now look for two files named

       

      com.line6.application.podhd500edit.package.bom
      com.line6.application.podhd500edit.package.plist

       

       

      and remove them. If that doesn't work you might try the terminal and use sudo. Or ask me again.

      • solizone Just Startin'
        solizone
        36 posts since
        May 16, 2011
        Currently Being Moderated
        Nov 18, 2012 9:53 PM (in response to johanneszab)
        Re: Line 6 HD500 Edit Disappeared

        Hi Johanneszab. I am so sorry for some reason, I didn't see your post until now. I have tried following your instructions to go to Terminal enter in that code and pressed "enter". However, Once I entered it, it only says "-bash: /private/var/db/receipts/: is a directory" and no Find Window opens... I have attached a picture showing the final result of what happened when I entered the code in. the white blanks is I crossed out my name.Screen shot 2012-11-18 at 9.48.39 PM.png

        • johanneszab Just Startin'
          johanneszab
          29 posts since
          Mar 3, 2011
          Currently Being Moderated
          Nov 18, 2012 10:32 PM (in response to solizone)
          Re: Line 6 HD500 Edit Disappeared

          ah, okay. That sentence is a bit wired, i agree. If you want to open the Finder Window from the Terminal, you have to add a open before the path, so enter:

           

           

          open /private/var/db/receipts/

           

           

          Either use this, or i think easier to do, if you never used the terminal to modify files, you can better directly use the finder with the "Go to Folder"-Option and enter it there.

          upload1.png

          • solizone Just Startin'
            solizone
            36 posts since
            May 16, 2011
            Currently Being Moderated
            Nov 19, 2012 12:15 AM (in response to johanneszab)
            Re: Line 6 HD500 Edit Disappeared

            OMG I cannot thank you enough Johanneszab and to everyone who has helped. I have successfully installed the HD500 Edit! Also, you have restored my faith in Line 6 products as well, I was so upset that I started looking around for Axe FX IIs lol. Thank you again Johanneszab, if I could, I would buy you a drink.

  • solizone Just Startin'
    solizone
    36 posts since
    May 16, 2011
    Currently Being Moderated
    Nov 15, 2012 2:13 PM (in response to solizone)
    Re: Line 6 HD500 Edit Disappeared

    Bump. Any ideas? I'm contemplating doing a full factory reset on my mac... but that would be my last resort option as I would have to wipe my mac clean...

    • scottyo78 Just Startin'
      scottyo78
      114 posts since
      May 29, 2006
      Currently Being Moderated
      Nov 15, 2012 3:47 PM (in response to solizone)
      Re: Line 6 HD500 Edit Disappeared

      Hmm...

      I've had similar things like this with other programs but not with HD500 Edit. It's possible that there are some settings hanging around causing this.

      Although you have a Mac... Try to translate these steps from a PC:

      1. Go to "Programs & Features" (in control panel) find all the Line 6 stuff (Drivers, HD500 Edit, Monkey, etc.) and remove/uninstall all of it.
      2. Go to the common areas where other ancillary Line 6 stuff might be (Temp folders, Users, Program files) and delete all folders found.
      3. If you have a registry cleaner, run it!
      4. Download Monkey and after it's installed, run it and start at the top to install drivers, any Monkey updates, etc.
      5. Lastly, use Monkey to download and install HD500 edit.

       

       

      Hope this helps.

  • solizone Just Startin'
    solizone
    36 posts since
    May 16, 2011
    Currently Being Moderated
    Nov 19, 2012 12:17 AM (in response to solizone)
    Re: Line 6 HD500 Edit Disappeared

    Thank you again Johanneszab, and to everyone who has helped, I have successfully installed HD500 Edit!

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