Community: No response from Trouble Ticket (Is Line 6 support always this slow?)

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103 Views 3 Replies Latest reply: Nov 28, 2012 3:09 PM by Line6Hugo

adessmith

119 posts since
Jan 6, 2009

Currently Being Moderated

Nov 28, 2012 7:09 AM

No response from Trouble Ticket (Is Line 6 support always this slow?)

I created a trouble ticket for my brand new JTV-59, 3 days ago.
No one has responded yet.

I have been a dedicated Line 6 customer for about 10 years now, and have purchased about a dozen of their products (About $5k worth over the years) but have never had any need for technical support until now.

Are they normally this slow?

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silverhead
9,592 posts since
Apr 1, 2009

Currently Being Moderated

Nov 28, 2012 7:46 AM (in response to adessmith)
Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

Perhaps the recent Thanksgiving holiday in the U.S. has slowed things down and permitted a bit of a backlog to build up. Many people had several days off work last week.

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TheRealZap
11,829 posts since
Dec 22, 2006

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Nov 28, 2012 9:09 AM (in response to adessmith)
Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

i'd always advise calling if you need help quicker: http://line6.com/company/contact/

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Line6Hugo
6,580 posts since
Apr 8, 2007

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Nov 28, 2012 3:09 PM (in response to adessmith)
Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

Hello,

Sorry for the delay. As silverhead noted, with our support department being closed for a couple of days last week, we came back from the Thanksgiving holiday with more support inquries than normal. We are working through them and will get to your request in a timely manner.

Regards,

Line6Hugo

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Nov 28, 2012 7:09 AM

No response from Trouble Ticket (Is Line 6 support always this slow?)

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