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924 Views 13 Replies Latest reply: Dec 12, 2012 7:26 AM by JoeCool89 RSS
wigginsn Just Startin'
wigginsn
9 posts since
Sep 23, 2008
Currently Being Moderated

Sep 27, 2012 12:28 PM

Toneport UX2 - Mountain Lion - Apple Logic

I experienced heavy distortion/crackling following the upgrade to Mountain Lion (OSX 10.8.2). I noticed that an update (Line 6 Audio-Midi Driver 7.1.9) was available on the Line 6 site to resolve the problem and installed it.  This partly works.  The audio recording is no longer distorted all of the time.  However, the sound does become distorted after 1 or 2 minutes of recording and then clears up after another 30 seconds.   Really frustrating.

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Sep 28, 2012 5:46 AM (in response to wigginsn)
    Re: Toneport UX2 - Mountain Lion - Apple Logic

    That sucks.

     

    I know it's a PITA, but I would contact Line6 directly via a support ticket or phone, they need to be aware the issue.

     

    http://line6.com/support/tickets/add.html

     

    Line 6 - North America

    Line 6, Inc.
    26580  Agoura Road
    Calabasas, CA 91302-1921
    Main Phone#: (818) 575-3600
    Main Fax#: (818) 575-3601

    Customer Service hours are 8am - 5pm M-F Pacific Time
    Press option 3 for Customer Service
    Our busiest hours are from 11am to 2 pm.

    Line 6 - Europe

    Line 6, Inc.
    The POD
    Clifton House
    Butler's Leap
    Rugby, Warwickshire
    United Kingdom, CV21 3RQ
    Telefone: +44 (0) 1788 566 566
    Fax: +44 (0) 1788 566 529

    Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

  • kirktatnall Just Startin'
    kirktatnall
    3 posts since
    May 23, 2007
    Currently Being Moderated
    Nov 27, 2012 6:31 AM (in response to wigginsn)
    Re: Toneport UX2 - Mountain Lion - Apple Logic

    I must say this issue has actually directly cost me money. I had to stop a recording session every minute and a half and find a punch point for an upright bassist that I was paying by the hour. On top of it all it made me look like an ***.

     

    I've went through this several times now with line 6 and Mac software updates. How long has mountain lion been out now, and the problem still exists.  That says to me that they don't really care or they are blatantly incompetent.

     

    Frankly I've had enough. I WILL NOT BUY LINE 6 RECORDING PRODUCTS AGAIN. Thank you for being a continual pain in the *** every time there is a Mac software update.

  • wigginsn Just Startin'
    wigginsn
    9 posts since
    Sep 23, 2008
    Currently Being Moderated
    Dec 4, 2012 3:38 PM (in response to wigginsn)
    Re: Toneport UX2 - Mountain Lion - Apple Logic

    Well, couldn't sit around waiting for Line 6 to help so tried a few things and I have some solutions

     

    SOLUTION 1: Apogee One purchased and installed - works fine!

     

    SOLUTION 2: I used time machine and rolled back to Snow Leopard.  UX2 now working as normal.  Not ideal though because data added to apps such as Aperture during the Mountain Lion period was not accessible, so.....

     

    SOLUTION 3: Created a 60Gb partition on my Macintosh HD. Made a clean install of Mountain Lion on the partition.  Downloaded most recent drivers (Sept 2012) and the UX2 is now working as normal for the last week and no signs of distortion. No other 3rd party apps such as Spotify, Skype, Flip4Mac, RealPlayer, LogMeIn were installed in the partition - just ML and Line6. The bare minimum for making music. Likelihood is that the problems are caused by either upgrading from previous OS to ML, upgrading from previous Line 6 drivers, conflicts with other apps.

     

    I hope this helps some of you

     

    Nigel

     

    iMac

    10.6.8 (Snow Leopard) & 10.8.2 (Mountain Lion)

    3.06 Ghz

    4GB

  • alvindoff Just Startin'
    alvindoff
    1 posts since
    Dec 18, 2006
    Currently Being Moderated
    Dec 9, 2012 2:49 PM (in response to wigginsn)
    Re: Toneport UX2 - Mountain Lion - Apple Logic

    same problem with me

  • JoeCool89 Just Startin'
    JoeCool89
    20 posts since
    May 26, 2011
    Currently Being Moderated
    Dec 11, 2012 2:21 PM (in response to wigginsn)
    Re: Toneport UX2 - Mountain Lion - Apple Logic

    Hey fix this!!! I want to record and I'm losing money here!

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