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329 Views 12 Replies Latest reply: Jan 5, 2013 3:46 PM by phil_m RSS
yesfanhowe Just Startin'
yesfanhowe
9 posts since
Dec 22, 2012
Currently Being Moderated

Dec 28, 2012 12:05 PM

JTV59 Issue

Just bought the JTV59 and the modes do not switch or stick. Just return and get another one ordered? I did the flash update and that did not fix it. Must be a switch issue? I will get 12 string for 20 seconds then it switches to acoustic. I try to switch it back - no luck. Does this on all the modes as best as I can tell.

 

I opened a ticket on 12/22 and have not gotten a response back yet (know its christmas so everyone might be off).

 

Thanks

  • yesfanhowe Just Startin'
    yesfanhowe
    9 posts since
    Dec 22, 2012
    Currently Being Moderated
    Dec 30, 2012 9:22 AM (in response to yesfanhowe)
    Re: JTV59 Issue

    I found all the posts about this issue from the past. You would think they would have resolved this by now. And the fact is Line 6 sent a guitar to a customer that was not working. You're telling me no one tested it? The switch got faulty in shipping? Man.

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Dec 30, 2012 9:50 AM (in response to yesfanhowe)
    Re: JTV59 Issue

    There was an acknowledged manufacturing issue with early JTV59 models. Line 6 should respond to your ticket soon (yes, Christmas certainly will cause a delay in response times) and your problem will most likely be taken care of.

     

    The manufacturing issue was resolved some time ago. Perhaps this particular unit has been sitting in dealer inventory for some time?

    • yesfanhowe Just Startin'
      yesfanhowe
      9 posts since
      Dec 22, 2012
      Currently Being Moderated
      Jan 5, 2013 12:49 PM (in response to silverhead)
      Re: JTV59 Issue

      I ordered it in late Nov. Sam Ash music delivered it so may have been in their stock since March - serial number starts 1203 so built in March 12. Oh well, I guess if you buy a new car from a dealer that has been sitting in the lot for 6 months it could already have re-call issues. Not sure if they have a re-call policy but they certainly should have notified dealers to get JTV-59s fixed/returned. Still very disappointed though. Modeling is what it is all about.

       

      Thanks

  • tnickasn Just Startin'
    tnickasn
    14 posts since
    Oct 3, 2009
    Currently Being Moderated
    Jan 1, 2013 9:05 PM (in response to yesfanhowe)
    Re: JTV59 Issue

    Hi yesfanhowe,

     

    I purchased a JTV-59 back in early Nov 2012.  I was just spending some time today with it and my HD500 (trying to create some HD500 preset patches) when I noticed that the models started changing on their own.  I first noticed this while I was trying to edit a patch using the HD500 Editor.  I would set it on T-model 1 (tele bridge pickup) and it would change to the other T-Model pickup models on it's own.   I thought it was maybe a bad VDI cable....anyway I quit the editor and instead of the VDI cable, I used a regular guitar cable and plugged it in to the guitar in of the HD500 and tried a few other models (Lester, spank, acoustic).  It started happening this way as well which sort of ruled out the VDI cable or interface.    I recall when I bought mine back in Nov 2012 I asked the sales guy (Long & McQuade in Vancouver Canada) when they had received the guitar becasue I had done some research and knew that earlier versions had a few glitches like this.  They told me they received it in Oct 2012.

     

    Seems like whatever problem they had before has not been completely fixed.

     

    I'm going to log a case with Line6 as well.

     

    BTW:  I tried finding other discussions about this, but only found this one and one other.  What key words will net me a list of similar issues?

     

    Cheers

    • tnickasn Just Startin'
      tnickasn
      14 posts since
      Oct 3, 2009
      Currently Being Moderated
      Jan 1, 2013 9:49 PM (in response to tnickasn)
      Re: JTV59 Issue

      Hi again,

       

      I did some more digging and now realize that my JTV-59 was built 23 months before i bought it 'new' (one could argue something sitting around that long is hardly new) from Long & McQuade in Vancouver Canada.  I check my serial number and based on the info I have, when it starts with 'W1101' that means it was built in Jan 2011 (and I purchased Nov 2012....holly cr*p...in my opinion that's a long time to sit on the shelf in inventory somewhere).

       

      Yesfanhowe,   check your serial number.  The first 4 digits indicate year and month of build  (in my case 1101 means 2011, January).   Maybe you got old stock as well.   According to other posts I read, the problem you have (as well as I) continued with products built up to April 2011.

       

      cheers

      • edstar1960 Iknowathingortwo
        edstar1960
        712 posts since
        May 25, 2010
        Currently Being Moderated
        Jan 2, 2013 1:31 AM (in response to tnickasn)
        Re: JTV59 Issue

        That sounds like the classic 59 switch problem - and as you have discovered you do have old stock - so it just needs a new switch which Line6 will sort for you.

        Hope they get it fixed quickly for you.

        • tnickasn Just Startin'
          tnickasn
          14 posts since
          Oct 3, 2009
          Currently Being Moderated
          Jan 2, 2013 9:51 AM (in response to edstar1960)
          Re: JTV59 Issue

          Thanks Edstar1960.   I logged a support ticket last night.   I'm just a little ****** that the guitar I bought 'new' somehow managed to sit around in someones inventory for almost 2 years.  The sales guy at the dealer said they had recently received it into their inventory (in Oct 2012).  Makes me wonder if he was lying to me or maybe it sat in Line6 inventory or a distributor for almost 2 years?    Maybe I'm naive to assume guitars sit around that long before being sold in general.  I can see several months...maybe a year...but 22+ months...wow that is surprising.  If I had realized this guitar was from that builf timeframe I would not have purchased it (would have requested more recent stock).

           

          Cheers

          • phil_m Expert Line 6 User
            phil_m
            4,243 posts since
            Jan 25, 2007
            Currently Being Moderated
            Jan 2, 2013 11:02 AM (in response to tnickasn)
            Re: JTV59 Issue

            It just depends on the retailer. Once the retailer buys it, it theirs until they sell it. I've seen small stores that have the same items on the shelves for years.

          • yesfanhowe Just Startin'
            yesfanhowe
            9 posts since
            Dec 22, 2012
            Currently Being Moderated
            Jan 5, 2013 12:36 PM (in response to tnickasn)
            Re: JTV59 Issue

            My serial number starts with 1203 so it was built in March then, so I guess it could be one of the lemons. Retarded. They told me to send it back.

             

            Thanks,

             

            Todd

          • yesfanhowe Just Startin'
            yesfanhowe
            9 posts since
            Dec 22, 2012
            Currently Being Moderated
            Jan 5, 2013 12:35 PM (in response to tnickasn)
            Re: JTV59 Issue

            The variax is a computer with strings. Imagine if someone sold you a computer that was 2 years old and claimed it was new. Not a good way to do business..

            • phil_m Expert Line 6 User
              phil_m
              4,243 posts since
              Jan 25, 2007
              Currently Being Moderated
              Jan 5, 2013 3:46 PM (in response to yesfanhowe)
              Re: JTV59 Issue

              That's not really a completely accurate analogy, though. The processor in a Variax manufactured two years ago is the same as one manufactured today. Other than the faulty switches on some of the earlier produced versions, there's no difference between the those and the newly manufactured ones. I've actually never seen a company that produces a product that doesn't have to do with health or safety issue recall. In the cases of cars and food, people can be hurt or killed by defective products. The stakes aren't quite as high with something like a guitar. It's a pain, for sure, but I think that's why companies don't issue recalls on products for which there's a higher than normal chance of a defect.

    • yesfanhowe Just Startin'
      yesfanhowe
      9 posts since
      Dec 22, 2012
      Currently Being Moderated
      Jan 5, 2013 12:52 PM (in response to tnickasn)
      Re: JTV59 Issue

      I just put in Line 6 search box jtv-59 model

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