Currently Being ModeratedNov 11, 2012 7:41 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
Exactly the same problem. Had it with the consumer preview. Just downloaded current drivers - which now say Windows 8 - it will play for about ten minutes then just stops and I have to reboot. PLEASE Line 6 - fix this. I don't want to have to get a new audio interface. I love my UX2 but I have to be able to use it.
Currently Being ModeratedNov 13, 2012 9:54 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
This is the worst thing i've ever experienced with my soundcards. Why would not Line 6 listen to their customers and release quick fixes and updates to solve this and other kind of problems asap ? Instead of releasing some wireless devices, put some effort on us, the customers, and fix our problems first..
Currently Being ModeratedNov 15, 2012 4:39 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
Hey, i'm experiencing that too.
Since that i've upgraded to Win8, my ux2 started to crank the sound and then it just dies. Then i have to restart the computer to have the sound back.
It worked just fine when i was on win7.
My computer is a quad 2 core q6600 with 8gb ram.
Currently Being ModeratedDec 4, 2012 7:34 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
I was having a problems with temporary drop outs with hmy UX-2 on Windows 8. I fixed it by going into the Windows 8 advanced power settings and setting the "USB selective suspend setting" to "Disabled" The problem has not has not happened in over a week since changing the setting.
Currently Being ModeratedDec 10, 2012 12:58 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
Yeah same here too, with a UX1. I'm getting really frustrated. I opened a ticket but the response was the usual "stay tuned for driver updates" and then the ticket was closed. People have stayed tuned for a long time you know, since the same problem was already present in Windows 7.
I cannot use my POD studio for anything right now. Probably have to give up soon and get a device that actually works from another manufacturer. I'm not going back to Vista just because of this.
P.S. I tried the advice from BigChas52 too, didn't help unfortunately.
Currently Being ModeratedJan 11, 2013 10:54 AM (in response to Relztem)Re: UX2 randomly stops working in Win8
Did you try this fix http://support.microsoft.com/kb/2484031 when you were under Windows 7?
Sure did, thanks for atleast suggesting it, but yeah, I tried it on a clean install before that hotfix and after, same problem. The drivers are crashing my system, when it crashes, the audio hangs and I have to hard reboot my computers. I've also tried ending all possible processes through task manager to do a normal reboot to no avail.
Currently Being ModeratedDec 11, 2012 6:31 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
I'm wondering if it's not a repeat of this problem with Windows 7 http://support.microsoft.com/kb/2484031? I've emailed Microsoft Tech Support, will update if it turns out to be the same issue.
Currently Being ModeratedJan 12, 2013 1:07 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
I am having the exact same problem with Windows 8, 32 bit. Sound works fine for awhile then stops.
Line 6, please reply to this issue, lets not have a repeat of the WIndows 7 driver fiasco.
Currently Being ModeratedJan 12, 2013 2:49 PM (in response to davidairth)Re: UX2 randomly stops working in Win8
David, this is a user forum only, don't be fooled by there being Moderators here, they are no different than you or I. You have to open up a support ticket in order to get through to Line 6, HTH.
Currently Being ModeratedJan 21, 2013 6:45 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
Well, i'm totally fed up with this ****. It happens everyday and its a fresh Windows install. I will sell this piece of crap sound card as soon as possible. The only responsible of this situation is Line 6. Instead of releasing some new useless equipments, they should have cared about their customer's problems more, which is clearly not happening at all. I'm seriously done with it. I'll buy another brand's sound card, a cheaper one maybe, actually the main reason i'm using Line 6 was POD Farm, but Line 6 dont make any new things for it as well, so, there's no point keeping up with this..
Currently Being ModeratedJan 21, 2013 6:56 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
I know you are already fed up. But apc3 is correct. Line6 does not monitor the forums for support. (They used to in the past, but they changed their support approach). And I know it is a PITA, but if you open a support ticket they may be able to help. If this is a Windows 8 driver issue, the more reports they get the more info they will have to sort this out. Not that it does you any good in the meantime.
You can contact Line6 directly via a support ticket or phone:
Currently Being ModeratedJan 21, 2013 10:01 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
Sama happening here with OSX 10.8.2.
The new drivers stoped the distortion while playback that ocurried some times but bring back this problem: sound stoping and UX2 not responding.
Any news on this?
Currently Being ModeratedJan 21, 2013 3:20 PM (in response to slammer88)Re: UX2 randomly stops working in Win8
Can anyone recommend a Competing device to replace this ux1?
I just need a simple interface that will take a guitar input and headphone out with a volume knob.
I ask this because I'm about 2 seconds away from smashing this device and posting the remains everywhere.
I opened a ticket with line6 support and they closed the ticket with no resolution, no wow, we are sorry to hear this.
Nothing but a snide ticket update and he closed it.
"We have not received any other reports of customers receiving any kind of crash on Windows 8 since its release. How are you experiencing a crash with the UX1?
We do not have any Windows drivers in BETA at this time. The latest available driver is available for download from the link below:
Windows Drivers 188.8.131.52:
Currently Being ModeratedJan 21, 2013 3:22 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
My response back.
"Hi Don, there are many other users on the forums reporting this same issue.
This is very similar to the windows 7 driver issues we experienced.
I run very simple apps,
IK multimedia Amplitube, Podfarm, along with Foobar200 or Winamp. Or any combination of these apps, either alone or running at the same time.
I can start up amplitube and then play an mp3 for around 10-15 minutes and the whole audio system crashes. This even locks up the windows mixer.
No other options other than rebooting will bring it back.
The only thing I could possibly do is do another full clean install of windows 8 and cross my fingers? "
Please note, I was not asking him to trouble shoot 3rd part applications, I stated that any combination of apps including podfarm..
Currently Being ModeratedJan 21, 2013 3:26 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
Don's "oh well screw you" response..
"dmckay Jan 21, 14:50 PM
Our driver was not designed to stream system audio as a primary sound card for apps like Foobar200 or Winamp. It was designed to be used as a ASIO driver within a audio recording application that supports ASIO drivers, therefore I would suggest to use your internal sound card for system streaming audio. We do not support or troubleshoot the use of Amplitube either.
Deathshead Jan 21, 14:56 PM
Don, so thats it?
After using the device flawlessly for years now.
I just a snide response and a closed ticket with absolutely ZERO assistance, suggestions,etc?
Unbelievable how I'm basically being told tough crap.
You have done nothing but deny any problems vs doing your job and even attempting to help and that's not cool at all.
Currently Being ModeratedJan 21, 2013 6:35 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
Is that seriously what they wrote you?? They market these interfaces as a complete portable solution. If I wanted JUST a recording interface I would buy a more reputable and popular brand.
I haven't even heard back about my ticket yet that I opened on the 13th Jan. Are they trying to be funny by listing Windows 8 as Windows Snow Leopard?
Currently Being ModeratedJan 23, 2013 8:59 AM (in response to Relztem)Re: UX2 randomly stops working in Win8
Apparently Line6 is abandoning these devices, or atleast support for the toneport devices.
The only option I have at this point is to go back to windows 7 until they finally get around to fixing the drivers.
The similar driver problems happened when windows 7 was released.
After Line6 finally released new windows 7 drivers, the device worked flawlessy for years as a main audio device AND ASIO unit.
At this point, in the future I know I will steer clear of purchasing any line6 hardware in the future just due to the snotty attitude of line6 support on this problem.
This reminds me of the Iraqi general claiming that the Americans were not in Iraq, but in the picture there was American tanks in the background. lol
Currently Being ModeratedJan 23, 2013 1:15 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
Yeah I suddenly got a reply to my ticket after posting that I hadn't had a reply (so much for support "not monitoring the forums"). They marked it as assumed answered and was counting down to closing unless I responded. I've responded twice yet the countdown continues. Mickey Mouse running the show?
Currently Being ModeratedJan 24, 2013 2:31 AM (in response to Deathshead)Re: UX2 randomly stops working in Win8
"We have not received any other reports of customers receiving any kind of crash on Windows 8 since its release."
That is total bulls**t and they know it. I have a second support ticket going on about exactly the same subject. The first one was closed with a response "We currently have drivers available for Windows 8". That was about it. I sent a new ticket and now "it has been reported to US", wonder what are the consequences there...
And if I'm supposed to use another sound board for sound output, how the heck can I monitor the Line6 output then??? Example, I connect my speakers to the internal sound card to get the sound out, but the guitar signal from the UX1 during the recording only comes from the Line6 output, so I need another set of speakers for that. That's insane. In Vista there was no problem using UX1 as the primary sound source for all system sounds as well as the instruments plugged into UX1 at the same time. Everything worked, and now it doesn't.
I'm also starting to look for another interface by another manufacturer. Appreciate all recommendations although this might not be the correct venue for that...
Currently Being ModeratedJan 22, 2013 2:16 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
I don't know the reason but rather than rebooting the PC you could try to unplug and replug the USB connecting your UX1/2 to your computer as a workaround.
I'm on W7 x64 and had this problem several times (not very often these days)
Currently Being ModeratedMar 13, 2013 6:57 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
Regarding troubles with non-ASIO software:
Trying to use an ASIO compliant product with non-ASIO software is like trying to port a Play Station 3 game to an NES. Sure, it can be done in some abomination , but why?
I think Line6 does still needs to work on the driver issues, especially with Mountain Lion, but they should not be faulted for their ASIO device not playing nice with software that does not support ASIO.
If you want something simple that is NOT ASIO, try a guitar-link or some other cheap USB (non-ASIO) device.
Currently Being ModeratedJan 23, 2013 9:04 AM (in response to Triryche)Re: UX2 randomly stops working in Win8
The device worked flawlessly for years on windows 7 as a main sound card & Asio device (at the same time) after line6 finally fixed those drivers. Now all of a sudden its my problem and im using the device incorrectly?
All I use this device for currently is for practicing bass guitar using a standalone effects software such as pod farm, or Amplitube ampeg.
Asio guitar in for realtime sound processing, and playing along to MP3s and monitoring the mix at the same time. This device was not designed for this purpose?
Currently Being ModeratedJan 24, 2013 12:21 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
We have recently been made aware of this thread and this issue. We had some individual cases reported to us, but nothing tying them all together until now. We are working to understand the scope of this problem. We will make support tickets for those reporting similar symptoms (or respond to existing tickets) so that we can collect system information and try to get to the root cause. That will take a considerable amount of time. The more systems we can examine, the better, so we encourage you to communicate with us in your tickets any other similar threads so we can reach out to those customers, too.
We apologize for any inconvenience this issue is causing you and we ask for your patience during this process.
Currently Being ModeratedJan 28, 2013 7:31 AM (in response to Line6Tony)Re: UX2 randomly stops working in Win8
Hi Tony, and thanks for actually Acknowledging this issue!.
In the meantime I formatted my drive and reinstalled Windows 7.
I must say this. Windows 8 is the most evil piece of rubbish, Vista x10.
My system is now back to being 100% Stable, Audio sounds great.
Windows 7 is MUCH faster overall too, especially on disk i/o.
If you have Windows 8 Get rid of it, the metro interface and terrible ways to do simple tasks.
Its a nightmare.
Currently Being ModeratedJan 29, 2013 11:35 PM (in response to Deathshead)Re: UX2 randomly stops working in Win8
No way. I had Vista, 7 and now 8. 8 is great, it's only a little annoying having to learn the new (streamlined) habits on how to do tasks now. Apart from this UX2 debacle I've found it to be totally stable.
Currently Being ModeratedFeb 3, 2013 1:23 AM (in response to Deathshead)Re: UX2 randomly stops working in Win8
I honestly wouldn't be surprised if you experience this problem again even after reverting back to windows 7. I have two windows 7 machines and I have the same problem as every one else does. I lose audio playback sometimes as often as 20 minutes after having to restart my computer due to previous episodes of the toneport acting up. In my experience the only 'viable' option is to restart all of the time, since windows sound mixer actually locks up when you try to manually disable/re-enable the device, and unplugging/replugging does not work. I have had this problem for years now since I purchased my ux2, and I have lurked countless threads on this community and others regarding this issue. I've tried every single trick in the book that people come up with but to no avail. I feel pretty confident in assuming that the only fix to this problem is to probably buy another soundcard for your needs (Probably not a line6 one. )
Currently Being ModeratedFeb 17, 2013 11:09 AM (in response to Line6Tony)Re: UX2 randomly stops working in Win8
Since I had the same problem and opened a support ticket two weeks ago with no solution so far, I was just curious if anyone else already increased his knowledge of the problem...?
Currently Being ModeratedFeb 19, 2013 1:09 AM (in response to Harn)Re: UX2 randomly stops working in Win8
I'm having the exact same issue with a KB37 device after upgrading to win8. A support ticket was logged and feedback untill now is that they are investigating..
Anyone has already tried a clean install of windows8? Does it make any difference?
I urge everyone who has the same issue, to definitely log a support ticket to increase visibility of this issue. If the ticket gets closed for whatever reason, just ask to open it again in a new ticket.
Currently Being ModeratedFeb 21, 2013 9:20 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
As far as i've experienced, this sound dropouts are seem to happen in the "odd" days of month. Sounds quite weird, i know, but i've experienced 3 dropouts today, but not a single one yesterday, and had 2 dropout 2 days ago and didnt have any 3 days ago. The thing i'm doing on my computer are always same, so i dont think its "user" dependant or such..Try it for yourself as well..
Currently Being ModeratedMar 12, 2013 8:17 AM (in response to slammer88)Re: UX2 randomly stops working in Win8
I have this probleme too. My computer (notebook) is new (2 week) with Win 8 (64 bit) pre-installed. My UX2 stop working randomly too and i need too reboot savagely my computer. I say savagely because my computer don't want too shutdown when the problem occur, and I need to press a long on the on/off switch to force the shutdown. I will do a support ticket and post more inforamtion here. I will also try with my POD x3 to see if the same problem occur