I just purchased an X3 (not "Live") on eBay, and I noticed a problem right out of the box.  I plugged in a guitar and headphones as soon as I unpacked the unit, and the volume knobs apear to be dead.  Tone-wise it sounds fine, but I tried to turn down the Master Volume to make it listenable, and no change whatsoever.  Tone Volume seems dead as well.  Okay, I'll admit that I haven't worked with this X3 unit long enough to have the hang of it yet (it's certainly more complex than my old POD Pro), but from what I can tell the TONE VOLUME knob and MASTER VOLUME knob are both simply not functioning at all. The unit appears to be stuck at max volume on each, and turning either knob has no affect at all on the volume. Upon further review, it is the same whether I'm using headphones or if I'm using the 1/4" out(s) to go to a mixing console, and nothing I do seems to fix this. I don't see anything in the manual, the FAQ's, or user forums about this problem. I have installed Line 6 Monkey on my computer and updated everything that I can find to update (firmware, etc.).  No change.  Like I said, I'm not very familiar with the unit yet, but I would think that plugging in a guitar and headphones, dialing up a preset, and adjusting the Master Volume knob would be all you would need to do to at least get rolling with the unit, but when I do that the unit appears to be operating at maximum volume through the headphones, and the volume controls have no affect. Same with plugging direct to a mixer, although I can obviously control the POD volume with the mixer channel slider(s). I've owned both an original POD as well as a POD pro (which I still own and love), and plugging in a guitar and headphones and selecing a preset is all it takes to start rocking with those (and the Master Volume works appropriately). The X3 appears to be functioning normally otherwise (it sounds great and seems to work correctly other than being too loud with phones), but those volume knobs appear to be dead. Considering that one main reason I purchased this unit was to have a nice, compact practice amp to use with headphones (with the other primary reason being recording), having the volume control working properly for taming the phones is a big deal. Any ideas for rectifying this? Am I doing something wrong? Like I said I've done every factory reset and update that I can find to do, and I've tried to find a setting on the unit that might be the culprit, but nothing I do helps.  Is the unit stuck in some certain mode that I'm not familiar with that I just need to change?  Hopefully that's the case and I just haven't found it yet.  Any help would be appreciated!!!

Thanks in advance,

Paul

Missouri