Mar 16, 2009 11:28 AM
Sound suddenly choppy/distorted
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Like (0)
Hey Guys,
Got my Toneport UX2 running through my Mac via USB, and have the main audio running out of that to monitors. When using it sometimes, the audio suddenly becomes choppy and distorted, almost at a rate of 1 'blip' per second. I restart the mac and everything is fine again until it happens. What is going on??
Macbook 2.4ghz 4gb Ram 160GB Hard drive
Thanks!
This has happened to me. All I had to do was shutdown my comuter, un plug and plug back in the usb cable. I hope this works for you.
Yeah that does seem to put it back to normal, but I dont really want to have to keep restarting my Mac every time it happens. Anyone got any ideas?
Mark
Hi,
With what frequency does this happen? Does it happen every few minutes, hours, days? If it happens after an extended period of time it could be due to different background apps running, turning on/off etc.
Are you able to reproduce this every time?
Line6Miller
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It happens probably once every two days? but it can vary, it has happened before like 3 times in one day, but hasn't done it today. If it does happen, it seems to be every 5-6 hours maybe, im not sure. Once it starts, I have left it on for various periods of time, and it is definitely the Line 6, as I have taken it out and played it through internal speakers and it doesn't happen!
thanks for your help
Mark
Mark,
Please fill out a support profile so that we can have a better understanding of your system:
http://line6.com/account/supportProfile/
Just to be sure, have you made sure to disable any wireless adapters on your Macbook such as the Airport wireless adapter. Also, have you made sure to connect directly to the computer recmoving any USB hubs or tried all of the USB ports?
Regards,
Line6Hugo
Hey hugo, thanks for gettin back
Filled out the support profile. It has always been connected directly to the mac via USB, and I haven't tried it by disabling the Airport yet. It happened once yesterday, but not since then
Mark
It's laughable to think that Airport might affect a POD's usb performance. If that was accurate I would stop using POD immediately.
haha too true, especially with 4gb of ram and 2.4ghz macbook. you'd think it would be able to cope....
Just did it again, had to restart....
It is funny that Macbooks are susceptible to interference like all other computers.
Please let me know if you encountered the problem after disabling airport or any other wireless communication.
Regards,
Line6Hugo
Yep it still does it with the wireless switched off. It just happened again.
Mark
To help us better support you, I’ve created a support ticket which you can view at: http://line6.com/account/tickets/view/.
We’ll need you to attach certain log files and system info files to the ticket and send them all back to us in order to provide our QA department with the data they need. We’ve included which files we’ll need as well as detailed instructions on how to gather them and attach them to the ticket. Please reply back to the ticket at your earliest convenience so we can continue to troubleshoot your issue.
L6P
I have the exact same problem. If I'm in an 8 hour session it will do it roughly3-5 times. It means I'm constantly restarting the machine.
It seems to happen mostly when opening new projects or opening EXS24.
I just downloaded latest drivers and it's made it much worse!
I'll have to ditch the soundcard if it keeps on as I write music for TV/Film and I have tight deadlines and this restarting is taking up valuable time...
Yeah I would agree, I have been working with Logic Studio/EXS24 a lot recently, and it seems to be this perhaps that is not helping.
support ticket updated!
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