Someone from line 6 will see this and open up a support ticket for you. Give them a little time and they will get to you. They work pacific coast hours.

Hello,

  1) You are in an evaluation state for guitarport.com, which is why it is giving you that message.  If you want to cancel your subscription, you can do so by going to "my account", then "guitarport online".

2) Yes, you are having driver issues.  Once you have reformatted your computer, Please go the following link to download/install the latest Gearbox software for your Operating System, which also includes the Line 6 monkey intelligent updater and the latest drivers for your Line 6 product.

http://line6.com/software/

Copy/paste the following links (beginning with http) into your internet browser for additional Line 6 software information (as you have multiple OSs I will give you a lot of links):

Line 6 Monkey Installation and F.A.Q.

http://line6.com/community/docs/DOC-3898

Installing Drivers For Your Line 6 Device

http://line6.com/community/docs/DOC-4427

Video Tutorial: Installing Line 6 Drivers & Monkey to a Windows XP System

http://line6.com/community/docs/DOC-1464

Video Tutorial: Installing Line 6 Drivers & Monkey to a Windows Vista System

http://line6.com/community/docs/DOC-1564#cf

Use the information in this link to optimize your computer to work with Line 6 Gear:

Computer System Audio Optimization

http://line6.com/community/docs/DOC-4201

Vista Tweaks and Optimizations: Video

http://line6.com/community/docs/DOC-1490

See your manual for more application information:

Gearbox Program manual

http://line6.com/community/docs/DOC-4839

See the following information for setting up your Line 6 device as the soundcard on your computer:

Setting up your Line 6 device as External Sound Card within Windows XP: Video Tutorial

http://line6.com/community/docs/DOC-1427

Assigning your Line 6 Device as a Sound Card on your Windows XP Computer: Screen Shot Tutorial

http://line6.com/community/docs/DOC-1452

Setting up your Line 6 device as the External Sound Card on Windows Vista: Video Tutorial

http://line6.com/community/docs/DOC-1486

Assigning your Line 6 Device as a Sound Card on your Windows Vista Computer: Screen Shot Tutorial

http://line6.com/community/docs/DOC-1453

Setting up Line 6 device as External Sound Card on a Mac Computer: Video Tutorial

http://line6.com/community/docs/DOC-1487

Assigning your Line 6 Device as a Sound Card on your Mac Computer

http://line6.com/community/docs/DOC-1454

Please be sure to award Helpful and/or Correct points to community members who respond with helpful or correct answers!

I have a question for you. On the XP machine, when you tried to install the POD drivers, what did your Device Manager look like?

Did you see any kind of yellow question marks or exclamation points anywhere in your device manager?

Did the device manager window sort of blink when you plugged the pod in? I really think we are just missing something obvious here.

Line6Miller

OK. Instead of clicking on Install Software Automatically, can you select Install from a list or specific Location?

Try that and then choose "Don't search. I will choose the driver to install."

there should be a white box on the next page that should display your hardware drivers. Do you see that?

Also, in your device manager under Universal Serial Bus Controllers, do you see anything that says "Enhanced Host Controller"?

Line6Miller

OK. Well you have USB 2.0 ports so that's not the problem.

If you get a chance, can you plug your POD into your computer and go to your device manager and under Sounds Video and Game Controllers show me what that looks like as well?

Line6Miller