Community: Workbench USB adapter and MIDI Time out and other issues

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5365 Views 26 Replies Latest reply: Nov 14, 2009 6:39 AM by chaoswuz

chaoswuz

18 posts since
May 4, 2009

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Oct 25, 2009 7:38 PM

Workbench USB adapter and MIDI Time out and other issues

Hello. Just received the workbench USB adapter, downloaded the latest Monkey and Workbench. Updated the firmware on my Variax 600. I'm using a macbook pro running 10.5.8. All seems well until I try to sync. I get a MIDI Time out alert box with no other text except a continue button. So I tried to download an earlier version of the software. If I try again I get this:

An exception was caught.

cmn.l6java.patch.L6PatchManager$DeviceNotConnectedException: null

App info: Variax Workbench 1.51 release - build 88 - Fri Oct 27 14:30:59 PDT 2006

Date: 10/25/09 10:27 PM

In thread: L6Thread - 'Sync Device - task' - started at line6editbase.app.L6EditorApp.StartDeviceTask - line 2082

OS: Mac OS X (10.5.8 i386)

Java VM Version: 1.5.0_20

Stack trace:

cmn.l6java.patch.L6PatchManager$DeviceNotConnectedException

at cmn.l6java.patch.L6PatchManager.AcquireDevice(L6PatchManager.java:658)

at cmn.l6java.patch.L6PatchManager.BeginSendPatchBlock_Sync(L6PatchManager.java:663)

at cmn.l6java.patch.L6PatchManager.BeginPatchBlockSend(L6PatchManager.java:631)

at cmn.l6java.patch.L6PatchManager.Synchronize(L6PatchManager.java:589)

at cmn.l6java.patch.L6PatchManager.Synchronize_Write(L6PatchManager.java:566)

at line6editbase.app.L6EditorApp$SyncDeviceTask.DoTask(L6EditorApp.java:2203)

at line6editbase.app.L6EditorApp$DeviceTask.Task(L6EditorApp.java:1993)

at cmn.l6java.core.L6MonitoredTask$TaskThread.Run(L6MonitoredTask.java:113)

at cmn.l6java.core.L6Thread.run(L6Thread.java:158)

Any thoughts pretty please? I've tried all three USB ports.

Thanks!!

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Tags: variax, workbench, problem, problems, 600

amx05462
3,480 posts since
Sep 1, 2008

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Oct 26, 2009 4:31 PM (in response to chaoswuz)
Re: Workbench USB adapter and MIDI Time out and other issues

i dont have a mac but i imagine usb works the same. in previous posts it has been mentioned that you should disconnect all usb devices. you may have already done this but i thought id mention it also i think theres a problem with workbench and the latest mac operating system.

if thats the case you might want to look back through the posts to see if theres a fix for the problem.

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- chaoswuz
  18 posts since
  May 4, 2009
  
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  Oct 26, 2009 8:12 PM (in response to amx05462)
  Re: Workbench USB adapter and MIDI Time out and other issues
  
  Thanks for the help but there are no other usb devices connected. I'll try to look back on other posts. I'm probably just going to send this back to Sweetwater and leave an appropriate review.
  
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  - amx05462
    3,480 posts since
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    Oct 27, 2009 2:20 AM (in response to chaoswuz)
    Re: Workbench USB adapter and MIDI Time out and other issues
    
    yeah give the older posts a look see im sure there was something about it.
    
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Line6Andy
4,345 posts since
Jun 5, 2006

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Oct 28, 2009 3:43 PM (in response to chaoswuz)
RE: Workbench USB adapter and MIDI Time out and other issues

Hello,
This is a Workbench "Java" error. Did you download the altest version of Workbench from the Line 6 site or did you take the Workbench from your disc? Please see the following links for possible resolutions:

Java /Vista errors with Line 6 Edit and Workbench
http://line6.com/community/docs/DOC-4497

USB Connectivity with Line 6 Devices
http://line6.com/community/docs/DOC-1484

Variax Workbench FAQs and v1.58 Release Notes/Known Issues
http://line6.com/community/docs/DOC-4657

Please be sure to award Helpful and/or Correct points to community members who respond with helpful or correct answers, and close out the ticket as “answered” if your situation has been resolved.

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- chaoswuz
  18 posts since
  May 4, 2009
  
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  Oct 29, 2009 9:09 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  Yes, I downloaded the latest workbench and monkey. The flash update worked well.
  
  I can't access
  
  http://line6.com/community/docs/DOC-4657
  
  I get:
  Unauthorized
  
  It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake.
  
  Thanks for your response.
  Dave
  
  Report Abuse
  
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Line6Andy
4,345 posts since
Jun 5, 2006

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Oct 29, 2009 9:09 AM (in response to chaoswuz)
RE: Workbench USB adapter and MIDI Time out and other issues

Hello,
There was something weird going on with that link. I redid the link, does it work for you now?

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- chaoswuz
  18 posts since
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  Oct 29, 2009 10:42 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  Still not working. Thanks
  
  Report Abuse
  
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Line6Andy
4,345 posts since
Jun 5, 2006

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Oct 29, 2009 11:31 AM (in response to chaoswuz)
Re: Workbench USB adapter and MIDI Time out and other issues

Can you copy/paste the link? Can you try a different browser? It is working for me in Mozilla Firefox.

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- chaoswuz
  18 posts since
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  Oct 29, 2009 11:59 AM (in response to Line6Andy)
  Re: Workbench USB adapter and MIDI Time out and other issues
  
  No luck. Pasted it into Safari and Firefox.
  
  Report Abuse
  
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Line6Andy
4,345 posts since
Jun 5, 2006

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Oct 30, 2009 10:11 AM (in response to chaoswuz)
RE: Workbench USB adapter and MIDI Time out and other issues

Hello,
I made a new document, let's see if this works for you:

Variax Workbench FAQs and v1.58 Release Notes/Known Issues
http://line6.com/community/docs/DOC-1643

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- chaoswuz
  18 posts since
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  Oct 30, 2009 11:10 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  Thank you for the effort but none of these items addresses the JAVA issue I'm experiencing. Any other thoughts before I send this back or have sweetwater involved?
  
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  - amx05462
    3,480 posts since
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    Oct 31, 2009 4:40 AM (in response to chaoswuz)
    Re: RE: Workbench USB adapter and MIDI Time out and other issues
    
    last thing you may want to try is to download the latest version of java to your machine incase there is an error in the version that is on your computer.
    
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    - chaoswuz
      18 posts since
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      Oct 31, 2009 4:56 AM (in response to amx05462)
      Re: RE: Workbench USB adapter and MIDI Time out and other issues
      
      My Java is up to date. Thanks
      
      Report Abuse
      
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Chakote
39 posts since
May 25, 2007

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Oct 31, 2009 10:10 AM (in response to chaoswuz)
Re: Workbench USB adapter and MIDI Time out and other issues

If you are using an "earlier" version of Workbench this could be a problem, as there were some Java fixes over time. This sounds like a computer issue, macbooks are known to have "USB" connection problems. Here is a screen shot from my Macbook (running 10.5.7) showing everything connected.

You should try connecting to another computer and loading the latest software to see if this is a computer issue.

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- chaoswuz
  18 posts since
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  Oct 31, 2009 10:27 AM (in response to Chakote)
  Re: Workbench USB adapter and MIDI Time out and other issues
  
  Thanks Chakote
  
  Ekoochemoya
  
  My connection seems perfect until I try to transfer a new patch to the guitar.
  
  I'll keep trying,
  Dave
  
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Line6Andy
4,345 posts since
Jun 5, 2006

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Nov 2, 2009 11:50 AM (in response to chaoswuz)
RE: Workbench USB adapter and MIDI Time out and other issues

Hello,
Have you tired another computer to see if a different hardware configuration works for you?

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- chaoswuz
  18 posts since
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  Nov 2, 2009 11:53 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  Not yet but I shall.
  Thanks,
  Dave
  
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  - chaoswuz
    18 posts since
    May 4, 2009
    
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    Nov 3, 2009 6:41 PM (in response to chaoswuz)
    Re: RE: Workbench USB adapter and MIDI Time out and other issues
    
    I tried the system on an imac running the same system and got the same problem.
    
    I tried it on a windows machine. When I was installing workbench it said that it could not install java runtime so I installed java from the sun site. Restarted and I get the message "could not find valid java runtime."
    
    This is getting tedious!
    
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    - chaoswuz
      18 posts since
      May 4, 2009
      
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      Nov 3, 2009 6:42 PM (in response to chaoswuz)
      Re: RE: Workbench USB adapter and MIDI Time out and other issues
      
      Just to be clear: on the mac the variax is recognized and everything seems to work well until I attempt to sync changes with the guitar. Then I get the MIDI time out error.
      
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Line6Andy
4,345 posts since
Jun 5, 2006

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Nov 4, 2009 9:00 AM (in response to chaoswuz)
Re: RE: Workbench USB adapter and MIDI Time out and other issues

At this point it sounds like the Variax may be having problems. You may want to discuss the situation with Sweetwater to see if they can repair unit for you.
Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.

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- chaoswuz
  18 posts since
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  Nov 4, 2009 10:51 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  After speaking with Sweetwater, their tech support put me in direct contact with Line6 tech support (Kudos to Sweetwater!). The suggestions were to install JAVA 5 into the PC. If that doesn't work exchange the Workbench USB interface. Failing that have the guitar looked at.
  
  I'll keep this thread alive until it's dead.
  
  Report Abuse
  
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Line6Andy
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Nov 6, 2009 8:50 AM (in response to chaoswuz)
RE: Workbench USB adapter and MIDI Time out and other issues

Did updating the java on the PC with JRE 5 make a difference for you?

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- chaoswuz
  18 posts since
  May 4, 2009
  
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  Nov 6, 2009 8:57 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  No, I'm afraid that it still did not work.
  
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Line6Andy
4,345 posts since
Jun 5, 2006

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Nov 13, 2009 4:15 PM (in response to chaoswuz)
Re: RE: Workbench USB adapter and MIDI Time out and other issues

At this point you should exchange the USB interface and see if a replacement changes anything. If not, you will want to have your guitar looked at. Please start a new thread if you continue to have problems.

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- chaoswuz
  18 posts since
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  Nov 9, 2009 9:43 AM (in response to Line6Andy)
  Re: RE: Workbench USB adapter and MIDI Time out and other issues
  
  I have arranged for an exchange of the usb I/F
  
  Thank you.
  
  Report Abuse
  
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  - chaoswuz
    18 posts since
    May 4, 2009
    
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    Nov 14, 2009 6:39 AM (in response to chaoswuz)
    Re: RE: Workbench USB adapter >>>> Success!!!
    
    >>>> Success!!!
    
    I exchanged the USB interface and the system appears to be syncing perfectly now.
    
    Whew and
    
    Thanks to all.
    
    DK
    
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Workbench USB adapter and MIDI Time out and other issues

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