Community: line 6 customer support now downgraded to absolutely disgraceful.(happy ending)

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1500 Views 7 Replies Latest reply: Nov 13, 2009 7:56 AM by bryanbrybj

bryanbrybj

9 posts since
Oct 10, 2007

Currently Being Moderated

Nov 13, 2009 7:50 AM

line 6 customer support now downgraded to absolutely disgraceful.(happy ending)

still no response to request for help posted a week ago.over the last 12 hours i've made numerous phone calls to both us and uk operations,without actually getting to speak to a human being.i'm still waiting for the automated callback......line 6 ,your customer service sucks.will never buy line 6 again after this.

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bryanbrybj
9 posts since
Oct 10, 2007

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Nov 11, 2009 10:33 AM (in response to bryanbrybj)
Re: line 6 customer support now downgraded to absolutely disgraceful.

eventually-support ticket raised..

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- bryanbrybj
  9 posts since
  Oct 10, 2007
  
  Currently Being Moderated
  
  Nov 12, 2009 10:03 AM (in response to bryanbrybj)
  Re: line 6 customer support now downgraded to absolutely disgraceful.
  
  problem now resolved-many thanks line 6.
  
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  - Bluestone
    1,198 posts since
    Feb 11, 2007
    
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    Nov 12, 2009 1:55 PM (in response to bryanbrybj)
    Re: line 6 customer support now downgraded to absolutely disgraceful.
    
    One would think that after the way you blasted into them....you'd have more to say than just "thanks"....
    
    But..each to ones own....
    
    OM
    
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  - nuser101
    177 posts since
    Jan 24, 2007
    
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    Nov 12, 2009 2:54 PM (in response to bryanbrybj)
    Re: line 6 customer support now downgraded to absolutely disgraceful.
    
    Really glad that the support team helped you out. Why not return the favor and change the thread title? Just a thought.
    
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    - wardick
      375 posts since
      Dec 31, 2008
      
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      Nov 12, 2009 3:03 PM (in response to nuser101)
      Re: line 6 customer support now downgraded to absolutely disgraceful.
      
      There is another in this forum at this link (if it works): http://line6.com/community/thread/22403?tstart=0
      
      They should be changed to upgraded to adequate or suberb or something.
      
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Line6Miller
11,613 posts since
Mar 28, 2006

Currently Being Moderated

Nov 12, 2009 3:21 PM (in response to bryanbrybj)
Re: line 6 customer support now downgraded to absolutely disgraceful.

I've actually been busy doing some major upgrades internally to help our support system. We fell behind as a group and are doing our best to answer eveyone's questions. The upgrades we've made will make us way more efficient so I appreciate your patience.

Line6Miller

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- bryanbrybj
  9 posts since
  Oct 10, 2007
  
  Currently Being Moderated
  
  Nov 13, 2009 7:56 AM (in response to Line6Miller)
  Re: line 6 customer support now downgraded to absolutely disgraceful.
  
  thanks for that,line 6 miller.i hope the upgrades work.it gets kinda old when you can see posts way after yours being dealt in a matter of minutes.thanks again for sorting the problem so quickly.(once it got picked up).
  
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Nov 13, 2009 7:50 AM

line 6 customer support now downgraded to absolutely disgraceful.(happy ending)

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