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2565 Views 11 Replies Latest reply: Nov 19, 2009 10:36 AM by Line6Andy RSS
Sidus666 Just Startin'
Sidus666
11 posts since
Dec 19, 2008
Currently Being Moderated

Nov 11, 2009 11:54 AM

Pops & clicks issue

Hello,

i'm unlucky to experience the TonePort pops & clicks issue.

I've been said to start a new topic and post my pc's specs, so it could help.

So:

 

ASUS k50AB (notebook)

 

Windows XP SP3, 32-bit, slightly modified (just for the looks +few program installed, not important)

AMD ATHLON X2 QL-64 (2.10 GHz, 1MB cache)

4 GB RAM (Windows reads only 3,25 GB because it's an XP, still)

ATI Radeon 4570 (i doubt that's important, but whatever)

250 GB HDD

WiFi IEEE 802.11b/g/n
LAN 100 Mbps

 

So you can see i experience the common noise problem on Windows XP and having an Athlon, not Turion.

 

I've got TonePort UX1.

 

None of the solutions posted helped.

 

Please do something, i hope you guys will be able to fix this.

 

Sidus

Tags: toneport, ux1, noise, xp, sp3, athlon
  • FragileMusic Just Startin'
    FragileMusic
    11 posts since
    Nov 7, 2009
    Currently Being Moderated
    Nov 11, 2009 5:18 PM (in response to Sidus666)
    Re: Pops & clicks issue

    I had the same thing, you're using wireless internet right? Just disable your wifi card when using the line 6. My laptop has a little button that you can press to turn it on or off, if you're on a desktop or yours doesn't have that, I know theres a fairly simple setting that can turn it off. I don't really feel like looking for that setting at the moment though haha. It shouldn't be tough to find :]

    • Sidus666 Just Startin'
      Sidus666
      11 posts since
      Dec 19, 2008
      Currently Being Moderated
      Nov 12, 2009 12:43 AM (in response to FragileMusic)
      Re: Pops & clicks issue

      I tried, i mean, that little trick doesn't work for me. On my notebook it's Fn+F2 (f2 has a little wi-fi image on it), but when i press those, nothing happens. So i tried to manually turn off my internet connection, but that didn't work too.

       

      Interesting:

       

      Yesterday i connected my toneport to see if connecting it through an usb extension lead would help. I'd like to note that i needed to install the gear & podfarm first, because i recently had to format my c: drive. So i installed it, connected the UX1 without an extension cable first... and it was nearly silent for like, half a hour or so. With occasional clicks. I also tried the extension lead, but there was no difference in both playing the music and playing the guitar connected to the UX1. While playing the guitar the noise arrived, loud as usual (the UX1 was then connected using the USB extension cable).

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 16, 2009 4:06 PM (in response to Sidus666)
    RE: Pops & clicks issue

    Hello,

       

      Just so we can avoid some redundancy, can oyu tell me what you have tried so far from this list?

       

      1. Fill out your support profile at http://line6.com/account/supportprofile/

      2. Ensure that you have tested all cables to make sure that they are not defective (USB, audio, etc.)

      3. Ensure that you have all cables connections set up properly

      4. Adjust the Buffer Slider in the Line 6 Audio MIDI Control Panel. (Windows Users: Start/All Programs/Line6/Tools/Audio-MIDI Devices; Mac Users: System Preferences/Other/Audio-MIDI Devices)

      5. Adjust Sample Rates and Bit Depths in the Line 6 Audio MIDI Control Panel and ensure that the Sample Rates and Bit Depth settings in the Line 6 Audio MIDI Control Panel also match the project settings in your DAW/recording application

      6. Ensure that you have the Line 6 device set up in your operating system as the main input/output device (sound card); disable internal sound card in your operating system’s Device Manager control panel

      7. Ensure that your Line 6 USB Device is not connected to a powered USB hub; direct USB ports are required and please try ALL available direct USB ports during the troubleshooting process

      8. Remove all non-essential USB peripherals from the computer (not the mouse or keyboard)

      9. Disable any wireless cards on computer in Device Manager

      10. Set Power Schemes on computer in Control Panel (PC Only) to Always On

      11. There are also several other tips and optimizations you can make on your PC. Please refer to the following document for more information:

      http://line6.com/data/l/0a06007213339477ea0690cb2a/application/pdf/GearBox%203.5%20and%20later%20Windows%20XP%20&%20Vista%20Audio%20Tips%20&%20Optimizations%20(Rev%20A)%20-%20English.pdf

       

      Please try all of the above first and let us know if you continue to have any more problems. Thanks!

       

       

       

      Line6Miller

    • Sidus666 Just Startin'
      Sidus666
      11 posts since
      Dec 19, 2008
      Currently Being Moderated
      Nov 18, 2009 9:18 AM (in response to ricksox)
      Re: RE: Pops & clicks issue

      1. Ok, filled.

      2. Tried other USB cables to connect TonePort to my laptop, no change. Tried connecting headphones to TP to eliminate the possibility of damaged audio cable- no change.

      3. Connected properly, not much problem with this.

      4. No change at extra small/extra large.

      5. I didn't record anything so i didn't do that, but just playing music in Foobar gives me damaged sound.

      6. Checked.

      7. Tried all USB ports, no change.

      8. No other devices connected: no change.

      9. No change with wireless card disabled.

      10. No change.

      11. Nothing helped.

       

      I also tried disabling the onboard soundcard (High Definition), system propmted for reboot, but even after reboot with the onboard card disabled there was no change at all.

       

      Still nothing changes, the sound is horrible, i can't play my guitar, and i can listen to music only with my speakers connected directly to the notebook's onboard audio card.

       

      Thanks, but nothing changes. Please help...

      • FragileMusic Just Startin'
        FragileMusic
        11 posts since
        Nov 7, 2009
        Currently Being Moderated
        Nov 18, 2009 9:34 AM (in response to Sidus666)
        Re: RE: Pops & clicks issue

        Hmm. Thats odd :\ i thought for sure that'd be it haha. My advice to you: get a friends laptop or something, try the toneport on his machine. If the problem isn't on his, then its gotta be your machine. If the clicking IS heard on his however, then line 6 produced a defective machine. Which, things happen. Most of their gear is pretty good, but there's always that off chance that one of the connections or something is messed up with the toneport

        • Sidus666 Just Startin'
          Sidus666
          11 posts since
          Dec 19, 2008
          Currently Being Moderated
          Nov 18, 2009 10:10 AM (in response to FragileMusic)
          Re: RE: Pops & clicks issue

          Actually i did borrow my TP to a fellow guitarist and it worked for him, so it must be the case of discompaptibility between my Asus and my TP. Nonetheless, i won't buy or change my laptop as it was the best option to buy; a very good computer for a cheap price. It's been 2 months since i bought it and i still haven't seen a better offer in any of the shops. I have to wait for Line6 to fix this problem and if not, then, too bad, i'll have to try some other device to be able to play my guitar at home (the amp is in the rehearsal room).

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 18, 2009 9:12 AM (in response to Sidus666)
    RE: Pops & clicks issue

    Hello,

       

       

      It's been a couple of days since we've heard from you. We're

       

      going to assume your question has been answered and close this

       

      thread. If you still have questions please feel free to open a

       

      new question with us and we will answer your questions

       

      accordingly. Thanks!

       

      Line6Miller

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Nov 18, 2009 11:05 AM (in response to Sidus666)
    RE: Pops & clicks issue

    Hello,

        It sounds like there is a compatibility issue with your particular laptop, as you stated the toneport works fine on another system.  If you have exhausted all your troubleshooting options you will want to use a different computer with your toneport.

       

      Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.

    • Sidus666 Just Startin'
      Sidus666
      11 posts since
      Dec 19, 2008
      Currently Being Moderated
      Nov 18, 2009 12:00 PM (in response to Line6Andy)
      Re: RE: Pops & clicks issue

      So this is impossible to fix in my case? Uhhh, just great. Are you sure there's no other possibility to fix this? Is line6 working on some kind of global fix for the problem?

       

      If not, then I'm very unhappy with that, as i will be probably impelled to sell my Toneport in that case.

      • FragileMusic Just Startin'
        FragileMusic
        11 posts since
        Nov 7, 2009
        Currently Being Moderated
        Nov 18, 2009 3:32 PM (in response to Sidus666)
        Re: RE: Pops & clicks issue

        Not impossible, but it doesn't look like line 6 is going to put a whole lot of effort into helping you :\ Go on a few recording/gear forum pages with some people that are a little more caring and less like talking to a computer that wants your money lol. My personal fav is http://http://www.homerecordingconnection.com/forum_home.php

         

        If that link doesn't work just cut and paste. Theyve helped me threw a lot, actually they're the ones that recommended me to the tone port (a beautiful piece of gear for an outrageously low price, when your computer will work with it :\). If they can't help you maybe you can find a friend very computer savy who owes you a favor haha.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Nov 19, 2009 10:36 AM (in response to Sidus666)
    RE: Pops & clicks issue

      While Line 6 what it can to help end users, there is only so much Line 6 can offer in terms of computer troubleshooting.  You have already stated that the unit functions fine on another system, so the problem is with the computer you are using.  We have reccomended numerous documents to help you situation which you say have had no effect.  Here is one other document you can use to see if there is anything that can help:

       

      Computer System Audio Optimization

      http://line6.com/community/docs/DOC-4201

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