Hi,

I am currently running an HP Pavillion dv7 CTO notebook computer with Windows Vista Home Premium (64-bit) operating system (Service Pack 1). It has 4 Gb of RAM, a 512 Mb Video card, and a 2.0 Ghz Intel Centrino processor.

The only thing that is in a USB port besides the M-Audio Midisport UNO cable to the Vetta II head is the dongle for my wireless Logitech VX Revolution performance mouse. An M-Audio Midisport UNO is being used to communicate to the Vetta II head and a CAT-5 Ethernet cable is used between the Vetta II head and the Variax 500 guitar.

I had this same problem about a year ago when I was using my wife's older E-Machines PC with the M-Audio Midisport UNO device communicating with the Vetta II head. In both situations, the Vetta software and the Variax 500 software updated fine without any problems. It is only when I try to edit the models in the Variax guitar that I run into this problem. Otherwise, the guitar functions OK, as long as I use what came with the update ( latest version from website).

With the earlier PC, I thought it could have been something with the PC so I didn't try it again. Now, I am having a problem with my Vetta II head (the knob indicators on the LCD screen jump around frantically and the sound is very tinny). During this occurrance, I cannot edit anything on the head itself. The screens change momentarily and then go back to the original screen. (very annoying during a performance, might I add) Now that I have this notebook computer, I downloaded the software (Line 6 Monkey, Variax Workbench 1.58) from you website. I reflashed the Vetta II software without any problems and then I did the same for the guitar. I power-cycled the amp head and the same problem of jumpy knob indicators existed. I went ahead and tried doing something in the Workbench software since I had it all hooked up. The software needs a good manual for those of us in the novice range of experience. I get totally confused as to how to use this software. I may be doing something in the wrong sequence...I don't know. I do know that I need help with these problems, especially the amp's jumpy knobs and tinny sounds.

One thing to note is that the amp eventually straightens up and sounds pretty much OK, although not exactly like it should. I play a 5-string viola and an acoustic-electric Takamine guitar through a couple of amp models using the acoustic amp modeling. These sounds usually sound fairly good during this problematic operation. It is mostly the electric guitar sounds with distortion and without that sound crappy. Another thing is that the volume takes a dive during operation until it can barely be heard. This volume problem affects all the amp models, including the Factory presets.

I realy need help on this problem set as I have several gigs booked throughout November and December and this is the only amp I own. I appreciate any help you can give me.

Thanks,

Keith Herndon

Pulaski, TN

HI,

I currently do not know anyone who uses a compatible Line 6 device to try out with my Variax 500 or Vetta II amp. I don't have these devices either nor do I have the Workbench interface device that usually comes with the software. I only have the M-Audio Midisport UNO device for communications between the devices.

My wife's computer yields the same results when upgrading or trying to edit. The Midisport UNO appears to upgrade the amp and the guitar without any glitches at all. I just have problems editing the guitar from the Workbench software and the amp is doing some crazy stuff with the LCD and sounds.

I am in the process of getting the amp looked at under an extended warranty that was purchased at time of amp purchase, so maybe I can get that taken care of. That still leaves me with questions on the editing of guitar models on the guitar itself and the Workbench software. Is there a manual for this software other than the two pages that pop up when the software opens up?

Thanks,

Keith Herndon

Hi,

I have arranged, through an extended warranty purchased through Guitar Center, for the amp to be checked out and repaired. I have to send the amp to Professional Technical Services in Silver Spring, Maryland to get it checked out. I live in Pulaski, TN. I wanted to take it to one of the Line 6 authorized repair shops in the Nashville area since I could have driven the amp up there (only 70 miles from me) but the warranty group at Guitar Center chose the MD location for some reason. I found one that is really reputable and is used by most of the Nashville musicians.

Anyway, I will have to let you know about the repair when it gets back to me in 2 to 4 weeks. Then I can check out the Workbench problem and see if it is fixed with the amp repair. Maybe then I can close out this problem case.

Thanks guys for your generous help.

Keith Herndon