Community: Cannot Register MY POD X3 Previous Owner still has it Registered.

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1750 Views 5 Replies Latest reply: Nov 19, 2009 12:13 PM by line6lm

speytone

6 posts since
Jun 9, 2009

Currently Being Moderated

Nov 8, 2009 10:19 PM

Cannot Register MY POD X3 Previous Owner still has it Registered.

Hi there. Sure you have heard it all before. Bought a line 6 POD X3 from Long and McQuade in Edmonton Alberta. Cannot track down previous owner. I have a PDF of a reprint of my original sales reciept. Printed of at Long and McQuade Grande Prairie, Alberta.

If someone could get in touch with me so i can get this straightened out sooner the nlater thatd be awesome. Thanks.

Shannon.

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Tags: registration, pod_x3

silverhead
7,254 posts since
Apr 1, 2009

Currently Being Moderated

Nov 9, 2009 5:31 AM (in response to speytone)
Re: Cannot Register MY POD X3 Previous Owner still has it Registered.

You need Line 6 tech support to help you out - it's a common situation and easily resolved. Good that you have a copy of your receipt; they'll want that info.

Line 6 monitors this forum during California biz hours and will get back to you in a day or two. Leave this question open until after you hear from them.

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line6lm
594 posts since
Sep 17, 2008

Currently Being Moderated

Nov 12, 2009 3:35 PM (in response to speytone)
RE: Cannot Register MY POD X3 Previous Owner still has it Registered.

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

http://line6.com/account/tickets/view/

For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

Thanks,
Line6lm

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- speytone
  6 posts since
  Jun 9, 2009
  
  Currently Being Moderated
  
  Nov 18, 2009 6:05 PM (in response to line6lm)
  Re: RE: Cannot Register MY POD X3 Previous Owner still has it Registered.
  
  hey there...
  
  Just logged on to my support ticket to upload my rcpt and it doesnt appear to be there?
  
  Does it have to be open where i waitied too long perhaps?
  
  Anyways. If it could get re-opened thatd be awesome. I will upload the recpt when i see it pop in my inbox.
  
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  - line6lm
    594 posts since
    Sep 17, 2008
    
    Currently Being Moderated
    
    Nov 19, 2009 8:18 AM (in response to speytone)
    Re: RE: Cannot Register MY POD X3 Previous Owner still has it Registered.
    
    Hi Speytone,
    
    The ticket has been re-open. Go ahead and post your receipt.
    
    Thanks,
    Line6lm
    
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    - line6lm
      594 posts since
      Sep 17, 2008
      
      Currently Being Moderated
      
      Nov 19, 2009 12:13 PM (in response to line6lm)
      Re: RE: Cannot Register MY POD X3 Previous Owner still has it Registered.
      
      We are experiencing problems with our ticketing system. You are free to register the unit. Thanks. I will close the ticket.
      
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Nov 8, 2009 10:19 PM

Cannot Register MY POD X3 Previous Owner still has it Registered.

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