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Line 6 - Support
6567 Views 18 Replies Latest reply: Nov 23, 2011 3:46 PM by rainman808 RSS
daemonicwhim Just Startin' 8 posts since
Jun 25, 2008
Currently Being Moderated

Nov 7, 2009 6:26 PM

Crackling in monitors, using Toneport UX1

I've tried the recommendations that have already been posted, including optimizing my computer settings, downloading the latest drivers and software versions, and trying different settings for buffer size, bitrate, and so on.  I've checked all the hardware (monitors are brand new, cables are new/not damaged).  My computer should be plenty fast enough (and when I'm not using monitors, it handles the recording software fine, with processing and memory to spare).  So I've kind of reached my wits end...I just spent a bunch of money on these monitors and I can't hear anything but crackling static.

 

Hardware:

Laptop (Windows Vista, 64bit, 2.10GHz, 4.0GB RAM)

Toneport UX1 (connected by USB 2.0)
M-Audio Studio Monitors (connected by two 1/4" cables to Output from Toneport)

Guitar or Amp (into 1/4" Instrument input on Toneport)

 

Software:

Line6 Gearbox (usually set on bypass, if I'm recording direct from an amp)

Ableton LiveLite 7.0

  • Rowbi Expert Line 6 User 7,450 posts since
    Nov 25, 2006
    Currently Being Moderated
    Nov 8, 2009 1:15 AM (in response to daemonicwhim)
    Re: Crackling in monitors, using Toneport UX1

    okay just a sanity check on a few things, as I've seen the things below happen on here before.

     

    okay, just a thought i assume you're using mono cables from the toneport analog outputs to your monitors (i.e. 2x mono = stereo).

     

    also when you say you have your amp connected to the instrument input.  i hope you mean a direct output from your amp and not a speaker output as that may kill your toneport and even your speakers.  amp soeaker outputs are for one thing... connecting to speakers!

     

    can you get sound out of the toneports headphone output to headphones??

     

    have you tried any other speakers or even your guitar amp from the analog outputs?  anything just to test that both outputs aren't faulty.

     

    have you tried your nea monitors with something else to check they're not faulty?

     

    let us know how you get on with those ideas...

  • Line6Perry Line 6 Support 6,642 posts since
    Dec 26, 2007
    Currently Being Moderated
    Nov 9, 2009 2:46 PM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hi,

       

      Did you try a different USB port on your computer to see if that connection provides cleaner digital audio streaming? Let us know.

       

      Regards,

      L6Perry

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 13, 2009 9:21 AM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hello,

       

      What have you done system wise to optimize your computer?

       

      Have you turned off any wireless services, disabled your internal sound card?

       

      Also, the crackles only happen when you use the TonePort as an ASIO devices? In other words, what happens when the TonePort is set as your sound card when you stream music or video?

       

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 17, 2009 10:04 AM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hello,

       

      Thanks for the reply. I think at this point we should escalate your issue to our QA department and see if there is anything they can pick up on that we haven't.

       

      Just to be absolutely thorough though, can you please verify for me that you have done the following 2 things?

       

      1. Checked all physical cables and connections.

       

      2. Watched this video and tried everything called out.

       

      http://line6.com/community/docs/DOC-1490

       

       

      Please let me know if you've tried all of these things. If so, we'll take your issue off line via a support ticket and continue to troubleshoot with QA. Thanks!

       

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 19, 2009 8:41 AM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hello,

       

       

      It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 20, 2009 4:57 PM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hello,

       

      What model computer are you using? I'm asking because we've seen some issues with certain HP DV series laptops with AMD Turion processors.

       

      A lot of people have inserted powered USB 2.0 hubs in line with their TonePorts and the noises have gone away.

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 23, 2009 8:36 AM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    Hello,

       

      We're still looking into why these USB hubs improve the sound quality but at this time we aren't completely sure. I think it may have somethign to do with the way our POD Farm devices interface with the on board ports of those laptops. One theory is that they do not provide enough power to the POD Farm device.

      Has this answer been helpful?

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 24, 2009 8:29 AM (in response to daemonicwhim)
    RE: Crackling in monitors, using Toneport UX1

    OK. Feel free to post again if your issue continues. Thanks.

       

       

      Line6Miller

    • jonspall Just Startin' 2 posts since
      May 27, 2009
      Currently Being Moderated
      Dec 13, 2009 8:17 PM (in response to Line6Miller)
      Re: RE: Crackling in monitors, using Toneport UX1

      This is an issue with the drivers. Has to be.  I recently downgraded a X3 pro to a UX2 TonPort and I get this CRACKLING issue when I record guitars, bass or vocals.  The productions are unuseable which I think is unfair even though I spend less money - shouldn't it still work?

       

      I have some 15 years experience in these things - so Im not a 15 year ols playing with his new toy, so I hope people will read this with interest,.

       

      It sounds like the sound card can not deal with the inputs? I am using a mac with the audio input buffers set at maximum and (after reading umpteen simular posts), I have tried everything from re-installing drivers to 'checking the cables' (not that helpful Line 6!). This unit is a bedroom recording solution at best - which is such a pity as it sounds great 'LIVE' - just when you play it back!

       

      Guess it's time to  buy my X3 back as you obviously have to spend over £500 with line 6 before you get a product that will actually work?!  Everything else is just Bantha Fodder.

       

      Kind regards - a very dissapionted Jonny....

  • xBebop45x Just Startin' 1 posts since
    Apr 3, 2009
    Currently Being Moderated
    Oct 4, 2011 11:00 AM (in response to daemonicwhim)
    Re: Crackling in monitors, using Toneport UX1

    This isn't an issue with the drivers at all.  You have to go into the Audio Midi settings in your system preferences and change the latency settings.  By default it's set to extremely low, which runs the minimal bit depth and sample rate.  This causes a lot of pops and an almost "crushed" sound sometimes.  Just play around with it until you find a nice, happy medium between latency and sound quality.  I set mine a notch or two below the lower medium setting and that works perfect.

     

    Jake

    • rainman808 Just Startin' 3 posts since
      Aug 16, 2008
      Currently Being Moderated
      Nov 23, 2011 3:46 PM (in response to xBebop45x)
      Re: Crackling in monitors, using Toneport UX1

      I have a TonePort UX1 and Mac OSX 10.6.7.  Downloaded the latest drivers and GearBox, and I still hear crackling in the Mic via GarageBand.  I've tried different microphones, different audio and USB cables. 

       

      I read other uses say uninstalling the latest software and reinstalling the older software fixes this.  Does anyone have any ideas?

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