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Line 6 - Support
2122 Views 5 Replies Latest reply: Dec 1, 2009 11:01 AM by Line6Perry RSS
gremlin718 Just Startin' 15 posts since
Oct 3, 2007
Currently Being Moderated

Nov 22, 2009 6:56 AM

How do I uninstall Audio-midi control panel?

I started this query a couple of weeks ago because I couldn't get any sound via my pod xt or KB37 from any program on my computer until I had started Monkey. I got ill last week and couldn't get to my computer so Line 6 marked it as answered after a couple of days .....so here goes.

 

I bought a new Dell Studio 1557 specifically for recording (no laughing at the back there). It came with windows 64 bit Vista SP2..(waits for howls of derision to stop). I have since ordered a free Windows 7 upgrade and now feel I am digging an even bigger hole. It's quite high spec and has the fast hard drive (7200) etc.

Anyroads, when I first installed the xt drivers, KB37 drivers, pocket pod software, Gearbox, Pod Farm, Monkey and music software (Cubase SX2, Reaper 64 bit trial, Guitar Pro), I could get no sound in or out of whatever device was connected (xt or KB37). I have no other USB devices attached, not even a mouse or keyboard.

When I played a file in the music software programs (or Windows Media, web browser etc), I couldn't hear anything although the transport panel cursor was moving.

When I opened Monkey however, everything worked, until I opened another project.

I uninstalled everything.

I installed my music software programs one at a time, tested then uninstalled them. This was without any Line 6 stuff installed.

They all performed fine using the default sound. I uninstalled everything (or so I thought)

I checked Windows media and youtube to see if I got sound from the computer. I did. I then plugged the xt in via USB (no drivers loaded). Predictably, the onboard sound ruled supreme through speakers and headphones.

Now I loaded JUST the xt drivers, nothing else. Windows found and installed the drivers, and the device. The pod is fully up to date with regard to flash, drivers etc. and connected to a 15W marshall practice stack via the Left Output. This has always worked no problem.

I checked pod xt (2 Speakers) came up in my options dialog box, which indeed they did, and were selected by default. Yippee. Device working properly etc, check.

 

No sound.

 

I looked in Control Panel (Windows), and lo, there was the Audio-midi control panel still there. It wasn't uninstalled via the Line 6 Uninstaller and there was no option in Add/Remove Programs to uninstall. Still, I opened it, changed the default rate to 24, clicked Apply and the sound came on! Through my amp.

I closed everything down, waited a while, opened windows media, started a track - no sound.

I opened Line 6 Audio-midi control panel, it had reverted to 16 bit, pulled down the menu again to 24, then changed it back to 16, clicked Apply - sound happened.

So to sum up..I get no sound via my pod xt until I open Line 6 Audio-midi control panel, then I just need to do something (anything) and the sound comes on.

I can't troubleshoot anything anymore because I cannot remove Line 6 Audio-midi control panel, there is no option anywhere.

I believe this to be the root cause of my trouble, but I can't do anything about it.

Help, please.

 

Update - I downloaded and installed Gearbox Version 3.70. I also installed the drivers for the xt and KB37.

Now if i try to play a track in windows media, nothing is heard until I open Windows Control Panel then double click the Line 6 Audio-midi control panel. As soon as I do this, the sound comes out through the xt.

Audio midi control panel is version 3.3 4, driver version 3.4.2.9

  • Rowbi Expert Line 6 User 7,450 posts since
    Nov 25, 2006
    Currently Being Moderated
    Nov 22, 2009 6:57 AM (in response to gremlin718)
    Re: How do I uninstall Audio-midi control panel?

    wow, that's a strange one.

     

    i know in the past that the installer hasn't fully worked for me when the hardware was connected, so how's about trying to reinstall again, then connect your hardware.  then disonnect the hardware, restart, then uninstall everything, then restart again.

     

    is the control panel app still there?

  • Line6Perry Line 6 Support 6,652 posts since
    Dec 26, 2007
    Currently Being Moderated
    Nov 25, 2009 10:46 AM (in response to gremlin718)
    RE: How do I uninstall Audio-midi control panel?

    Hi,

       

      Just came across this thread... if you unplug your KB37; go to Start/All Programs/Line 6/Tools/Line 6 Uninstaller.

       

      It should be an uninstall Wizard; one of the screens should prompt you to select all components you wish to uninstall/remove.

       

      Did you remember going through this? I need to ask just to get a better understanding of what you did and didn't do in terms of specifics. Let us know. Sorry about you having an issue. We'll try our best to understand what you're experiencing and offer you advice if you get back to us with your answer(s). Thanks.

       

      Regards,

      L6Perry

  • Line6Perry Line 6 Support 6,652 posts since
    Dec 26, 2007
    Currently Being Moderated
    Dec 1, 2009 11:01 AM (in response to gremlin718)
    RE: How do I uninstall Audio-midi control panel?

    Hi,

       

      Thanks for providing all the details in your reply. I'm really not sure what the root cause on this particular computer is. The only tool we have available is the Uninstaller applet. If you can't uninstall all of the components using this method, there's something deeper on your operating system/software install history that's giving you trouble.

       

      You could also try running a Windows System Restore on the OS; choose a point in time as early as possible in the registry as an attempt to revert your OS to an earlier point in it's installation history.

       

      Beyond this, I don't know what else to offer other than a backup, reformat and reinstall of your OS. Then, make sure you carefully install only the programs you plan to use... and make sure you grab the latest software installers from the manufacturer's sites.

       

      Sorry about the inconvenience you've been experiencing.

       

      Regards,

      L6Perry

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