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Line 6 - Support
2036 Views 11 Replies Latest reply: Mar 21, 2010 6:25 PM by savascaruso RSS
NerdOfTheYear Just Startin' 5 posts since
Nov 4, 2009
Currently Being Moderated

Nov 19, 2009 1:28 PM

Non-working power adaptor

Hi Line 6,

 

My name is Robert, and i'm from Wollongong Australia. I recently purchased a brand new Pod X3 off of an american ebay user, which arrived here two days ago. Due to the difference in power supplies between the US and Australia, i bought a 240->120 step-down transformer to be able to use the power adaptor for your product, however, upon plugging it in today, i found that my Pod did not work. I got out an electrical meter, and discovered that there is no voltage coming out of the Pod X3's power adaptor that arrived with the product (the seperate transformer was putting out the correct amount).

 

My question is two-fold in nature: Firstly, does this non-working adaptor get covered under warranty? If so, how do i claim this warranty? Furthermore, are there Pod power adaptors that are specifically made for the australian 240v power supply?

 

In case it's of any assistance, my X3's registration number is (21)X3B1S5931002196.

 

Robert Anderson

    • TheRealZap Expert Line 6 User 9,009 posts since
      Dec 22, 2006
      Currently Being Moderated
      Nov 23, 2009 9:25 AM (in response to NerdOfTheYear)
      Re: Non-working power adaptor

      i'm not sure but L6Miller would know... but i believe that the warranty would only be good in the country of purchase anyway... which means you'd have to send it to the USA to get fixed under warranty... they state this many times in these forums... but i'm not privvy to any exceptions that might exist for certain countries...

       

      your best bet would be to eliminate the converter and get the proper L6 PX-2 power supply for your country from the link provided by L6 Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 20, 2009 2:12 PM (in response to NerdOfTheYear)
    RE: Non-working power adaptor

    Hello,

       

      Our manufacturer's warranty covers all units within one year from the original date of purchase. If you bought the POD used then it most likely is not under warranty although you should double check with the original seller.

       

      You can purchase the correct power supply for your country's voltage from our Australian distributor.

       

      http://www.musiclink.com.au/

       

       

      Has this answered your questions?

       

       

      Line6Miller

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 23, 2009 8:48 AM (in response to NerdOfTheYear)
    RE: Non-working power adaptor

     

      Hello,

       

       

      It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

       

      Line6Miller

  • gerrycircus Just Startin' 3 posts since
    Nov 29, 2009
    Currently Being Moderated
    Nov 29, 2009 11:37 PM (in response to NerdOfTheYear)
    Re: Non-working power adaptor

    I recently purchased the JM4 through sweetwater in the US as there was about $400 difference in the price that my local guitar store in Sydney. I had a friend ship it to me from the US. I opened the box, plugged the adaptor into the US converter and booooom! the plug explodes. I know this may seem quite funny, but you guys are selling high end gear to musicians, who believe it or not, depend on the gear and equipment being VERSATILE to different markets. I'm european and play between the US, Europe and Australia. So what am I meant to do? Purchase an over priced adapter for each market? Get REAL Line6.

     

    So pi55ed off right now - as I see you guys charge $139 for the adaptor in Australia. A total rip off. I cant get over how short sighted you guys have been in supplying a really shoddy adapter like this.

     

    My question to you is this:

    1/ As the adapter is blown - is it repairable by an electrical person?

     

    2/ If it is repairable, has any succesfully used a US power supply in Australia. If so - how?

      • gerrycircus Just Startin' 3 posts since
        Nov 29, 2009
        Currently Being Moderated
        Nov 30, 2009 12:30 AM (in response to NerdOfTheYear)
        Re: Non-working power adaptor

        Hey Nerd,

         

        Yea I used a plug adapter as I was sure that the power supply would have an automataic step-down (foolish me for thinking in this day and age and paying a wad for a product that they might go to that length!)

         

        I think I'll have to bin the power adapter so. I looked and saw there's a plug the PX-2 for sale in Australia for $150 in Allans. Horrendous. I have a friend coming from LA and he'll carry me back the PX-2 for $30 from the US and hope that a standard step-down transformer will work.

         

        Do you think that's the best thing? Other than that - i can't think or see how it would work.

         

        (wouldn't have happened if I had of stuck to my BOSS pedals!)

          • savascaruso Just Startin' 4 posts since
            Jul 7, 2007
            Currently Being Moderated
            Mar 21, 2010 6:25 PM (in response to NerdOfTheYear)
            hey there

            i am from aus as well nerd of the year i have been looking everywhere can anyone answer me i wanna buy a line 6 x3 live from ebay buts it got us power stuff so it is possable for me to get a hold of a converter so the big question is SHOULD I BUY THIS THING FROM THE USA???? AND CAN ANYONE MABI LINK TO ME A POWER SUPPLY FROM EBAY thats asking abit much lol thanks for ya time

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