Nov 19, 2009 1:28 PM
Non-working power adaptor
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Hi Line 6,
My name is Robert, and i'm from Wollongong Australia. I recently purchased a brand new Pod X3 off of an american ebay user, which arrived here two days ago. Due to the difference in power supplies between the US and Australia, i bought a 240->120 step-down transformer to be able to use the power adaptor for your product, however, upon plugging it in today, i found that my Pod did not work. I got out an electrical meter, and discovered that there is no voltage coming out of the Pod X3's power adaptor that arrived with the product (the seperate transformer was putting out the correct amount).
My question is two-fold in nature: Firstly, does this non-working adaptor get covered under warranty? If so, how do i claim this warranty? Furthermore, are there Pod power adaptors that are specifically made for the australian 240v power supply?
In case it's of any assistance, my X3's registration number is (21)X3B1S5931002196.
Robert Anderson
To clarify my above post, the item was not a pre-used Pod X3. It came complete in box, with the "you accept these terms and conditions if you open this sticker" over the pod product. The adaptor in the box, however, simply does not work.
Am i still required to pay additional money to buy a brand new adaptor?
i'm not sure but L6Miller would know... but i believe that the warranty would only be good in the country of purchase anyway... which means you'd have to send it to the USA to get fixed under warranty... they state this many times in these forums... but i'm not privvy to any exceptions that might exist for certain countries...
your best bet would be to eliminate the converter and get the proper L6 PX-2 power supply for your country from the link provided by L6 Miller
Hello,
Our manufacturer's warranty covers all units within one year from the original date of purchase. If you bought the POD used then it most likely is not under warranty although you should double check with the original seller.
You can purchase the correct power supply for your country's voltage from our Australian distributor.
Has this answered your questions?
Line6Miller
I travelled out to my nearest dealer, and was informed that Musiclinks would not supply me with a power adaptor, seeing as i had my unit shipped from overseas.
In the end, i'm paying an electrician to construct a new power adaptor for me, seeing as it will cost me additional money to get the unit shipped back to america, and i am unable to get the charger in australia.
I guess you could consider this as my question answered, but i can't admit to being very happy with the outcome.
seems a bit pricey, but here is a domestic (australlian) adapter http://www.cranbournemusic.com.au/cstore/930033014254.html
Hello,
It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!
Line6Miller
I recently purchased the JM4 through sweetwater in the US as there was about $400 difference in the price that my local guitar store in Sydney. I had a friend ship it to me from the US. I opened the box, plugged the adaptor into the US converter and booooom! the plug explodes. I know this may seem quite funny, but you guys are selling high end gear to musicians, who believe it or not, depend on the gear and equipment being VERSATILE to different markets. I'm european and play between the US, Europe and Australia. So what am I meant to do? Purchase an over priced adapter for each market? Get REAL Line6.
So pi55ed off right now - as I see you guys charge $139 for the adaptor in Australia. A total rip off. I cant get over how short sighted you guys have been in supplying a really shoddy adapter like this.
My question to you is this:
1/ As the adapter is blown - is it repairable by an electrical person?
2/ If it is repairable, has any succesfully used a US power supply in Australia. If so - how?
Heya gerry. Sucks about the exploding converter, and sadly, if it has actually exploded, changes are it'll be too hard to repair. If it's actually blown, it means that a component has basically burnt up from excessive current/voltage running through it, and repairing it may be impossible. It's definately a pain that we have to go through so much effort to get a product working for us, but i guess that is the price we pay for the discount we got by buying overseas.
In answer to your two question: 1) You could get an electrician to have a look at it, but it may be completely beyond repair.
2) I believe there are people who get bu fine using the US power supplies. I know for sure that people who have attempted to create there own power adaptors have had issues. I for example, had a transformer made for me last week, which i plugged into my Pod X3 and proceeded to blow it up (smoke and burning smells came out). Luckily, my father is an electrical engineer, and he had a friend take it apart and fix it for me (which i guess voids the warranty that line 6 won't provide me with anyways), and he discovered something very interesting. The adaptor that comes with the Pod X3 from the U.S. is a 120->9v AC adaptor, which requires at least 2A of current. However, the first part of the X3's internal circuitry was a Rectifier, which converted the current into DC anyways. He fixed the damaged components for me, and my Pod now full functions on a 14v DC power adaptor that used to be use for a laptop.
I don't know if the same applies for the power source of your amp, but it may be worth finding out what power supply it is using, versus what it actually requires. 1 quick question: the US converter you used, was it a Transformer, or just a straight plug?
Hey Nerd,
Yea I used a plug adapter as I was sure that the power supply would have an automataic step-down (foolish me for thinking in this day and age and paying a wad for a product that they might go to that length!)
I think I'll have to bin the power adapter so. I looked and saw there's a plug the PX-2 for sale in Australia for $150 in Allans. Horrendous. I have a friend coming from LA and he'll carry me back the PX-2 for $30 from the US and hope that a standard step-down transformer will work.
Do you think that's the best thing? Other than that - i can't think or see how it would work.
(wouldn't have happened if I had of stuck to my BOSS pedals!)
Yeah, price-wise your best bet it going with a step-down transformer, and considering you're hoping countries alot, it will probably be the easiest option overall. I love my Boss Gt-8, but i have to admit, when i get my Pod back tomorrow, i'll be very keen to use it. It's a pain, but the tone's you can achieve are just so tempting.
i am from aus as well nerd of the year i have been looking everywhere can anyone answer me i wanna buy a line 6 x3 live from ebay buts it got us power stuff so it is possable for me to get a hold of a converter so the big question is SHOULD I BUY THIS THING FROM THE USA???? AND CAN ANYONE MABI LINK TO ME A POWER SUPPLY FROM EBAY thats asking abit much lol thanks for ya time
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