Nov 21, 2009 4:46 PM
UX1 Stalling Propellerhead Record on Launch
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Hi Guys,
I’m pretty unsatisfied here and completely under awed with with my UX1 so far...
My intention was to initially use the UX1 as a dongle to expand the Line 6 amps in Record but I have several issues. I shall sent these out.
1) I now have the UX1 up and running, but if it is plugged in Record stalls when it gets to the launch splash screen. It then proceeds to crash my Mac entirely. If I unplug the UX1 Record launches fine.
2) There were not any installation instructions in the package I received, although I have so far pretty much worked it out.
3) There is now a hum on my right hand M-Audio BX5a Monitor, this is new and I am worried it may be due to...
4) When the UX1 crashed my Mac the first time I had my Lexicon Alpha plugged in and monitors on in anticipation of the great sounds I was going to get with my new UX1 and Record. However what I did get was a very loud crack which seems to have blown the inner workings of the Alpha, and possibly damaged the Monitors!!
So presently I cannot use the UX1 to listen to Record and my existing soundcard is blown.
OK so I took some time out today to look into this further,
1) Unplugged the UX1 and un-installed the drivers launched Record, Recycle and Reason set the audio source to the internal card they all worked fine.
2) Checked the Lexicon Alpha, this is definitely dead. Checked BX5a Monitors, no noises from these when not plugged into any gear. So at least these seem unscathed.
3) Plugged the UX1 back in, re-installed the drivers and restarted Mac, set latency to medium in the Line 6 control panel. Results as follows:
a) iTunes play fine.
b) Reason launches and plays fine.
c) Record still stalls on launch!!
d) Definite hum introduced into the system by the UX1!!
4) Still unimpressed and hoping to hear from the Line 6 tech support on Monday at some point.
OK some more time spent on this and I now have a result.
Record was not seeing the UX1 because it was patched into a USB Hub, now it is patched straight into my Mac Record launches fine and sees the amps, cabs and pre-amps. Although rather disappointingly it does not see the effects devices which means the FX Junkie pack that came with it is useless.
There is still a very annoying hum on the right monitor and less so on the left, not however on the headphone socket. This leads me to think although it could be a fault on the UX1 it could equally be due to the leads passing near power supplies. Odd it did not occur with the Alpha as the leads have not been moved.
Still very annoyed the Lexicon Alpha is dead, even if I was not able to have used the two in tandem or the UX1 as a dongle for the amps; I could have at least eBayed it.
Please Line 6 include some kind of installation instructions in the retail packaging. By the way I have never had a piece of equipment be so difficult to install and get working as this.
Hi,
We're going to need some more specifics to really help you figure out what's going on.
First off... you're on an iMac running OSX 10.5.8 according to your Support Profile.
From experience, I'm fairly certain you only have 3, maybe 4 direct USB ports on the back of the iMac screen. Hopefully you've been using one of these direct ports for connection points with any of your USB audio interfaces. (We don't support the use of USB hub devices for audio interfaces, I cannot speak on behalf of the other manufacturer's products).
On top of this, Record requires either the presence of an Ignition USB key or Internet Verification to open a new project or previously saved one.
Having prefaced with all this... the first critical question: did you install the latest Mac OSX Line 6 USB Device Driver: http://line6.com/software/readeula.html?rid=2795
Second: use a direct USB port connection for the UX1? The Keyboard of the iMac has a USB port, but this is considered a USB connection and I've personally seen it not allow for full bandwidth to our USB interfaces; perhaps to other USB audio interfaces as well.
3. Of course, you should make sure the latest USB drivers for your other device(s) were installed, too.
4. In Record, you should have selected the audio interface for I/O in the Audio Preferences.
5. In Mac OSX's Audio Control Panel the Input and Output sources should've been set to the correct device.
In essence, the UX1 was not going to function as an audio device, simply as a security device to unlock the additional amp models in Record.
If it was causing your system to crash... this points to either: bad driver (older driver installed), bad USB port connection, bad USB cable, or worse case scenario bad UX1 device.
Please let us know with specifics what you've tried. In terms of software installations, please indicate version #'s, because this is important when troubleshooting via text.
Regards,
L6Perry
Hi Perry,
I have attached a screen grab of the Monkey software that shows the various versions of drivers installed, they should be up to date as this was only installed on Sunday.
The stall I found was indeed due to the UX1 being plugged into my Belkin hub, I have swapped around my leads and it is now directly into one of my iMac ports. Interestedly it worked fine as a sound card for Reason, Recycle and iTunes this way. It seemed to stall whilst Record was searching for the additional tone files on boot up.
In hindsight I should have realised that the UX1 would install as a sound card by default, and I think during the first Record crash audio or something was routed through the drivers into my Lexicon Alpha. That has indeed resulted in killing it, I should have thought head and removed it first.
So I think I am up and running, there is a little noise in the system but I am willing to put that down to my present audio cable routing (especially as the UX1 has had glowing reviews in this quarter).
Is there any advise you can give to other users if they are considering sticking with their present audio cards and using UX1 or similar for the on board tones only. Or is this not possible?
Regards,
Martin.
Glad to see you got your setup running better. The takeaway is that it is preferable to use your Line 6 device as your sole audio interface when using Record, but it is not impossible to use it as a dongle. The thing to be aware of is having two active drivers possibly being shared by one or more audio applications simultaneously, and that may, or may not, introduce problems.
Line6Tony
Thanks Terry,
I guess in hindsight I should have gone for the iLok option as I already had a Audio Interface. However I get what you mean regarding the UX1 as it interfaces with Pod Farm in a way a third party AI cannot, especially whilst recording and monitoring.
Martin.
A thread I answered before Thanksgiving.
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