viejasbotas wrote:

 

Any news on the cause? I'm looking into getting another and wondering if I might encounter it again...

 

P.s. Rich - I know you hear this a lot - but you guys are awesome, participating in forum discussions here and elsewhere. I've never seen a business do customer service like that - in ANY field. It gives me a lot of faith in you. You rock.

No news yet. But if I were you I would go buy another one. It has only shown up on a very few out of thousands. The reason that it is even highlighted is because it is so weird and I want a place for people to post and tell us about it in case it only happened to them once and never again. When I first posted in this thread there was maybe 6 or so that showed this problem and now it is over 10 but still very few. I have a couple friends that it happened to last year and never again.

All that to say, you are very safe to jump in and get one, your chances of having two do the same thing to you is, as my grama used to say, slim to none.

Thank you as well for your kind words, we all appreciate it.

Roryoriordan wrote:

 

Ok mine has started to do this on and of thing now after 5 -6 mins use . I upgraded to firmware 2 a while ago . I don't remember it doing it prioor to that .What scares me is that if this isn't a software problem and I have a doggy unit then If i wait around for line 6 to sort it out my warrenty might run ont ane leave me with a on off m13 forever.

 

I'm going to ring the place I got it from and see if they will change it tomrrow.

It is most likely not hardware. We ran a battery of tests. Also, it will do and and for some, it never does it again. Also, we are running a bunch of tests on the software side and I am hopeful that we will find it. But if they change it out, ask them to send it back to Line 6 with the "power up/power down" problem to line6miller's attention.

BTW thanks for such a quick reply, that's pretty impressive, nice one.

Hello All. I thought I'd jump in here. I've had my M13 for a couple months. Have been playing with it as time allows. Line6Renken, I've been reading this thread for the last day or so, and my own story is that, in the time I've owned it, the M13 was quite stable UNTIL I loaded the 2.01 firmware. This occurred Saturday, the 31st. I had just uploaded 2.0 about a week before with no issues and 1.07 before that (although, I too hooked up my midi cables backwards for the 2.0 session - very frustrating til I fingered it out). (I'm using midi-ox, btw) Anyway, after the 2.01 update, I was tinkering with it just to get a scene setup since I was planning to gig it for the first time that night. Well, as I was using it and trying different effects it started acting up and powered off, wouldn't turn on, then did, then I'd see a distortion effect in slot one that I'd ditched a minute before for another one. Same thing with a chorus effect in slot 2. This went on for a few minutes with me turning it on and off, unplugging the power cord, etc. Finally, I turned it off, unplugged it at both ends, removed all the input, output and effect pedal cables, then reversed the process and when I turned it on, voila! It seemed fine. I was pressed for time by now, since you know, I had a gig that night and I was trying to hold off trick or treaters and pack everything up so I could get outa Dodge. I finished setting up my scene and split...

The result was good - I used it at the gig all night and it didn't act up again. In fact, it performed great. I really like this unit. But in reading about this problem,  I'm a little uneasy about gigging it now, since, if this were to happen again while at a show it'd suck. I was encouraged by some earlier discussion which suggested that this issue seemed to be a one-time problem. Is that still your feeling? Is there any word back about finding a possible answer? In the event it does happen again, what is the procedure for warranty replacement?

In that unhappy event, I will be sure to post back with more details about what happened. I plan on continuing to use the M13 since it sounds good, is very flexible and compact, plus, I don't think you can find a more comprehensive collection of stomp boxes in one box anywhere. Besides, its appeal is considerable compared to my traditional pedal board which has its own ghosts...

Thanks, Renken. I know you are concerned and working on the problem. I'll let you know if anything new develops with my M13 and will keep watching this thread for news from your end.

And another

http://line6.com/community/thread/23254?tstart=0

Problem possibly in faulty AC adapters and not the M13 itself???? Just sayin......

I had it happen once, about 2 weeks ago.

2.01 version

Powered down (same relay noise as other users) on it's own.

Powered up on it's own.

I power cycled the unit right after it happened and it hasn't done it since.

I always run my gear through a power conditioner.

I have gigged it out a few times since then with no further problems.

I love this thing! The Octoverb on my bass just hits it hard.

And Particle Verb is the coolest pad ever!

I would love to see a few of the effects with bass specific versions (Bass EQ, Bass Chorus & String Synth for example)

Rich - many thanks for really paying attention to this. I see you posting over at TalkBass too and really appreciate your presence and attention to your product!

LINE 6 ROCKS