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1307 Views 4 Replies Latest reply: Nov 25, 2009 10:48 AM by cash05458 RSS
cash05458 Just Startin' 2 posts since
Feb 15, 2008
Currently Being Moderated

Nov 21, 2009 1:39 PM

hello, my pod xtlive is broken!

Hi...i believe I am still under warranty...hope so anyhow...the place where I plug the power source into snapped into the unit...can anyone help? Thanks so much, Jeff

  • Rowbi Expert Line 6 User 7,549 posts since
    Nov 25, 2006
    Currently Being Moderated
    Nov 22, 2009 7:15 AM (in response to cash05458)
    Re: hello, my pod xtlive is broken!

    so it's the plug from the power supply that's snapped off.  is that correct?

     

    what I would say is that if it's under 1 year old and you have the original proof of purchase when it was bought new (less than 12 months ago) then you are entitled to send it to a service center and have them check it over and if it's a manufacturing fault it will be fixed.  if it's found to be misuse then you would have to pay for the repair.  so, just ensure that you've never stood on the power cable, or anything like that which may have caused the issue.  if you have then it may be worth your while to just buy a new power supply which are only around £20 (as with the warranty it's up to you to take it to or ship it to the service center, which may cost you some cash anyway), and to get the plug out, get a pencil with a tiny dab of super glue on the tip stick it to the plug, and wait a min for it to dry, then pull it out.  be careful with the glue though.

     

    here's how to find a service center: http://line6.com/service_centers/ and you can just contact them directly.

  • ricksox UberGuru 11,641 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 23, 2009 10:01 AM (in response to cash05458)
    RE: hello, my pod xtlive is broken!

    Hello,

       

      If your POD is still under warranty please contact your local service center to arrange a repair. Please make sure to provide the service center with a copy of the original sales receipt.

       

      http://line6.com/support/serviceCenters/

       

       

      Has this answer been helpful?

       

       

      Line6Miller

  • ricksox UberGuru 11,641 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 25, 2009 9:33 AM (in response to cash05458)
    RE: hello, my pod xtlive is broken!

    Hello,

       

       

      It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

       

      Line6Miller

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