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LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ

warranty service repair extend helix loaner

LINE 6 SERVICE PLUS EXTENDED WARRANTY PROGRAM FAQ
(US ONLY)

 

Please note that a copy of the original purchase receipt is required to qualify for any warranty service. General warranty information can be found at www.Line6.com/warranty.

 

WHEN DOES THIS PROGRAM LAUNCH?
October 23, 2017

 

WHO QUALIFIES FOR THE SERVICE PLUS PROGRAM?
U.S. residents who purchased Helix Floor, Helix Rack, Helix LT, or Helix Control in the United States and are currently under warranty.

 

WHY IS THIS PROGRAM OFFERED TO U.S. RESIDENTS ONLY?
Warranties are set by Line 6 distributor partners. Currently Line 6 only distributes in the U.S.

 

WHEN I TRAVEL OUTSIDE OF THE U.S., DOES ADVANCE REPLACEMENT AND FREE SHIPPING APPLY?
At this time, Advance Replacement and free shipping is only offered in the U.S.

 

I BOUGHT MY HELIX USED. DO I QUALIFY?
It depends on if the original owner gave you a copy of his receipt. As is policy for all Line 6 products, if you have a copy of the original receipt, the original warranty coverage will transfer to the new owner. A receipt from when you bought it used from a store, either physical or online, is not a qualifying receipt.

 

I BOUGHT MY HELIX AS A B-STOCK/BLEM/SCRATCH AND DENT. DO I QUALIFY?
No, these products do not qualify for Advance Replacement or Extended Warranty.

 

IF I SELL MY HELIX, WILL MY EXTENDED WARRANTY TRAVEL WITH IT?
Yes, the policy can be transferred to the new owner. Contact Line 6 Customer Support with the buyer’s Line 6 user name and email address to arrange the transfer.

 

WHAT IS THE CURRENT HELIX WARRANTY?
The current warranty is one year from the date of purchase. The warranty is extended to two years if the unit is registered within the first year of ownership.

 

WHAT ARE THE FEATURES OF THE LINE 6 SERVICE PLUS PROGRAM?
After the factory warranty expires, it can be extended one year at a time up to three times. The program offers:

 

· Advanced Replacement ($49.99/year)
o Includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit. This option is available at any time, regardless of warranty status.

 

· Level 1 ($99.99/year)
o One additional year of warranty coverage
o 100% parts & labor coverage for materials and workmanship failures.
o Free UPS Ground shipping to and from Line 6
o Must be purchased while under factory or extended warranty.

 

· Level 2 ($149.99/year)
o Includes all Level 1 offerings PLUS:
o Advanced Replacement Support, which includes free one business day shipping (U.S. only) of a loaner unit to the customer and free return shipping of the loaner from the customer to Line 6. The loaner is not returned until the customer receives the repaired unit.
o Expedited repair Turnaround Time (go to the front of the line)
o Must be purchased while under factory or extended warranty.

 

HOW DOES THIS DIFFER FROM THE EXTENDED WARRANTY THAT I HAVE FROM MY RETAILER?
The main difference is that Helix owners are dealing directly with Line 6 from start to finish.

 

HOW DO I BUY THE HELIX SERVICE PLUS EXTENDED WARRANTY?
The Helix Service Plus Extended Warranty can only be purchased through our web store at www.Line6.com.

 

CAN I BUY MULTIPLE YEARS OF COVERAGE AT ONCE?
Currently, an extra year of coverage can be obtained one year at a time, up to three times. The coverage can be obtained at any time during the current factory period or during an extended warranty period.

 

CAN I BUY LEVEL 1 AND LEVEL 2 IN A SINGLE TRANSACTION?
Yes, you can. You can buy one of each Service Plus product in a single transaction. Keep in mind that in this case, we will contact you to determine which policy should apply to which registered product.

 

WHY AM I NOT SEEING ALL THE SERVICE PLUS ITEMS I PUT IN MY CART ADDED TO MY ACCOUNT?
Each transaction is subject to review. Our staff needs to ensure that you own qualifying, registered gear. If there is an issue with your order, our staff will email you and discuss how to resolve it.

 

IS ADVANCED REPLACEMENT HONORED EVEN WITHOUT A WARRANTY?
Yes, it is. Advance Replacement simply ensures that your downtime is minimized if your Helix needs repair.

 

WILL YOU PRO-RATE REFUNDS FOR STANDALONE ADVANCED REPLACEMENT POLICIES PURCHASED MID-YEAR THAT ROLL INTO A LEVEL TWO PLAN?
Yes, just contact Line 6 Customer Service for help with that.

 

HOW DO I CONTACT LINE 6 CUSTOMER SUPPORT WITH MORE QUESTIONS?
By calling 818-575-3600 and selecting Option 2, or creating a Customer Support ticket at http://line6.com/support/tickets/.




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