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General FAQ Archives

Pinned  Line 6 Video Tutorials: Complete List

Oct 18 2010 01:19 PM | Line6Tony in General FAQ

Below is collection of all our available Official Line 6 Support Video Tutorials. These links will redirect you to our official Line 6 YouTube Channels. Managing Accounts and Licenses: Creating a Line 6 Account Registering and Activating a Line 6 Dev...

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Pinned  Line 6 Device Factory Reset Procedures

Jun 04 2007 08:37 AM | Line6Tony in General FAQ

Note : This will erase all current presets and restore the factory sounds, so please save your sounds on a second source if necessary. Axsys 212 or AX2 : Press and hold the "User/Preset" and "Save/Store Sounds" buttons, and keep holding as you turn...

Images: Attached File  podxt%20reset%20procedure.pdf   16.6KB   2258 downloads
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Java Errors with Line 6 Edit and Workbench on W...

Jul 23 2013 07:19 AM | Line6Hugo in General FAQ

Q: I am receiving a java error when I try to run Line 6 Edit 3.0 or Workbench 1.5 on Windows XP, Vista, and Windows 7/8? A: Line 6 Edit and Workbench require Java Runtime Environment (JRE) 5 to operate correctly, and will experience a "Java Error"...

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Helpful Resources

Aug 14 2012 01:50 PM | Line6Tony in General FAQ

Here are a few resources Line 6 Customer Support has found to be useful to those new to making music or looking to expand their knowledge. General http://www.google.com - Google’s mission is to organize the world’s information and make it un...

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Using Line 6's Technical Support System

Mar 26 2012 01:32 PM | Line6Tony in General FAQ

The goal of Line 6's Technical Support System is for all Line 6 users to be able to get the most out of their Line 6 gear. Over the past few years, we have developed our online support system to include not only specific tools to find answers with, but...

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Bogner Alchemist Replacement Footswitch

Oct 07 2011 07:14 AM | Line6Tony in General FAQ

Attention all Bogner Alchemist amplifier owners who are in need of a replacement footswitch: Please visit Voodooman's website , as he makes custom Alchemist replacement footswitches (as well as footswitches for other manufacturer's products), availabl...

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Login Troubleshooting for Line 6 Website and Su...

Aug 09 2011 02:28 PM | Line6Tony in General FAQ

If you are experiencing problems in trying to log into your account on the Line 6 website and/or support forums, here are a few tips to try to help you get logged in: Clear the cookies, temporary internet files, and cache within your internet brows...

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Line 6 Community Members, Experts, and Technica...

Dec 15 2010 04:31 PM | Line6Tony in General FAQ

While browsing through our knowledge base articles and various posts and threads you may notice that some people have certain tags or stars under their user names. Below is a definition of what these name tags mean. This information can help you resolv...

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[Video Tutorial] Line 6 Support Community Tour...

Oct 19 2010 07:07 AM | Line6Tony in General FAQ



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[Video Tutorial] Creating a Line 6 Account

Oct 19 2010 07:06 AM | Line6Tony in General FAQ



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[Video Tutorial] Registering and Activating Lin...

Oct 19 2010 07:05 AM | Line6Tony in General FAQ



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Audio Cables 101

Jul 20 2010 01:22 PM | Line6Tony in General FAQ

Die deutsche Version finden Sie unter der englischen Vous pouvez trouver la version fran çaise dessous l'allemand. Introduction This is a primer for using audio cables, how they work, and what the common cable types are. Below are a couple of books...

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International Service and Support

Dec 02 2009 12:51 PM | Line6Tony in General FAQ

*We recommend using Google Translate to process this information in your language. 1) How do I get technical support for my Line 6 gear? When you have a technical support question, and you can't find the answer in your product's manual (found at htt...

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Line 6 Product Repair FAQ

Oct 01 2009 10:20 AM | Line6Tony in General FAQ

Q: My Line 6 device is malfunctioning. Where can I get it fixed? A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to Re...

Images: Attached File  Service pack 2 0 - UK Returns policy _2_.pdf   171.67KB   65 downloads
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Obtaining a Repair RMA from Line 6

Oct 01 2009 08:37 AM | Line6Tony in General FAQ

Do I need a RMA number (Return Material Authorization)? Yes. Line 6 requires that all end users, dealers and service centers have a valid RMA attached to all products shipped to the Line 6 Service Department. We are not responsible for units sent in w...

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Product Registration F.A.Q.

Jun 15 2009 01:11 PM | Line6Tony in General FAQ

Die deutsche Version finden Sie unter der englischen Vous pouvez trouver la version fran çaise dessous l'allemand. For registered product owners, Line 6 is pleased to provide phone and email support free of charge. If your product is not registered,...

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Line 6 Expression Pedal (EX-1) FAQ

May 28 2009 01:20 PM | Line6Tony in General FAQ

Q: What are the specs for the Line 6 EX-1 Expression Pedal? A: The Line6 expression pedal is a passive 10K ohm mono linear taper pot, using a standard 1/4 inch mono instrument cable. Q: Do I need to reprogram my changes with the EX-1 every...

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What is a Support Ticket?

Apr 21 2009 08:42 AM | Line6Tony in General FAQ

Q: What is a support ticket? A: A support ticket allows you to directly correspond with a Line 6 Support Representative via email. An email will be sent to you from Line 6 containing a link to your ticket when a Line 6 support representative responds...

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Line 6 Product Warranty

Jan 19 2009 04:59 PM | Line6Tony in General FAQ

For detailed warranty information, please see the attached PDF files at the bottom of this document. Your warranty is determined by the region that you purchase your unit. There are three distinct regions for Line 6 products:1) United States (as Line 6...

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Line 6 Rebate F.A.Q.

Aug 04 2008 08:23 AM | Line6Tony in General FAQ

Q: Who do I contact about Rebate Offer questions? A: Line 6 Customer Support is not equipped to handle rebate inquiries by phone. Please send an email to rebates@line6.com to have your questions addressed.Q: I'm having trouble printing my rebate form?...

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Model Packs & Licenses FAQ

Jul 31 2008 10:10 AM | Line6Tony in General FAQ

Die deutsche Version können Sie unterhalb der englischen finden. Vous pouvez trouver la version française au-dessous d'allemand. Model packs and licenses must be authorized for use with your computer and/or Line 6 device(s) using the Line 6 License...

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Headphone F.A.Q.

May 06 2008 09:13 AM | Line6Tony in General FAQ

Die deutsche Version finden Sie unter der englischen .Vous pouvez trouver la version fran çaise dessous l'allemand. Q: What size are the headphone outputs on my Line 6 device? A: The majority of the headphone jacks on Line 6 products are 1/4". The...

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Mixing and Mastering

Feb 04 2008 03:58 PM | Line6Tony in General FAQ

Due to the subjective nature of the audio recording, we really cannot delve into the specifics of how to properly mix and master your Line 6 recordings. We can, however, point you in the right direction to some sites that offer great information on how...

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Creating and Balancing Tones

Aug 02 2007 08:11 AM | Line6Tony in General FAQ

Vous pouvez trouver la version fran çaise dessous l'anglais. Die deutsche Version des Dokumentes können Sie unten unterhalb des Französischen finden. How do I balance the volume of my presets? A: The best way to balance your presets is to first stor...

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CD/MP3 Input Jack

Jun 26 2007 11:21 AM | Line6Tony in General FAQ

Q: I plugged my CD/MP3 Player output to the input jack on my Line 6 amplifier and I am not getting any sound? A:Please confirm that the cable(s) and MP3/CD player are functional outside of working with your amplifier. Be aware that many Line 6 product...

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Reducing Unwanted Noise

Jun 13 2007 02:07 PM | Line6Tony in General FAQ

Q: How can I reduce hum/noise/feedback when playing? -Single coils pickups used with higher gain settings will often cause noise. Try combining two pickups via the pick-up selector or trying a different guitar to see if the situation is the same. Ma...

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Amplifier Troubleshooting

May 11 2007 10:13 AM | Line6Tony in General FAQ

If you are having trouble with your Line 6 amplifier, please check the following points before taking your amplifier to your local Authorized Service Center: Q: I am noticing that I am getting volume/tone changes when playing at a high volume?...

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Cabinet Connection and Ohm F.A.Q.

Feb 21 2007 02:47 PM | Line6Tony in General FAQ

Die deutsche Version finden Sie unter der englischen Vous pouvez trouver la version fran çaise dessous l'allemand. Q: What are the common ohm ratings for guitar speaker cabinets? A: The common ohm ratings are 16, 8, and 4 ohms. It is importa...

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Web Store Transaction FAQ

Jan 11 2007 03:23 PM | Line6Tony in General FAQ

Q: I tried to buy something from the web store and was unsuccessful, but I got charged anyway. What's going on? A: What has likely happened is that you are seeing the results of an authorization hold on your credit card. According to Intuit, publishe...

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Line 6 Product Weights and Dimensions

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Please download the Excel Spreadsheet file for dimensions of your Line 6 product. Please be aware that new and/or unreleased products may not be reflected on this list. Also, be sure to use the tabs at the bottom of the spreadsheet to select your produ...

Images: Attached File  l6 product dimensions 100407.xls   60.5KB   14 downloads
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MIDI: Functionality, Control, and Connectivity...

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Die deutsche Version befindet sich unter der englischen. Vous pouvez trouver la version fran çaise au-dessous d'allemand. Q: What is MIDI? A: MIDI stands for Musical Instrument Digital Interface and is a way for electronic instruments to communica...

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Power Supply, Amp Power and Battery F.A.Q.

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Q: Which power supply works with each Line 6 device? Q: What are the specs for the Line 6 Power Supplies? DC-1 : (Tone Core Pedals, Pocket POD) 9.6V DC, 200mA, Center Pin: (-). The DC-1 has been discontinued. We have limited quantities...

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Cases And Covers

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Q: Where can I get a carrying case, cover, or road case for my Line 6 product? A: Many carrying cases and accessories can be purchased directly from the Line 6 Store .If the Line 6 store does not carry the cover or carrying case you are looking for, p...

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Studio Tone vs. Live Tone and the Fletcher Muns...

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Have you ever had this happen to you? You've spent the afternoon getting all your sounds perfectly tweaked for tonight's gig, but when you get there and start playing, everything sounds really..... not right? Things sound overly bright, but also a litt...

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Unsupported Internet Connections: Satellite, Di...

Nov 07 2006 02:47 AM | Line6Tony in General FAQ

Satellite Internet Connection Problems Line 6 does not support the use of Satellite internet services, as the two-way connection necessary is not always consistent. If you are using Direcway or Hughes as your internet service provider, the issue...

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