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Line 6 Product Warranty

warranty repair purchase support policy cover

For detailed warranty information, please see the attached PDF files at the bottom of this document.

Your warranty is determined by the region that you purchase your unit. There are three distinct regions for Line 6 products:

1) United States (as Line 6 is the distributor)
2) Line 6 UK: United Kingdom, France, Germany, Belgium, Holland, Luxembourg, Austria, and Andorra
3) Rest Of World: a series of Independent Distribution Companies. All administration of warranty is done in these three areas.

Why is this important to you? Your warranty is only valid in the region where you purchased your unit. If you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally.

You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.

FAQ's

Q: Are Line 6 warranties transferable?
A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet.

Q: Do I get a warranty if I bought a unit from Ebay?
A: If you purchase a unit on Ebay, you do so at your own risk. Line 6 honors warranties from authorized retailers only.

Q: Do I get a warranty if I bought a unit used?
A: The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored.

Q: What do I do if I need a repair?
A: Please refer to our Product Repair FAQ for detailed instructions.

The Warranty DOES NOT Cover:

•Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
•Damage due to liquid contamination.
•Damage resulting from any use other than that it was intended for.
•Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
•Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
•Damage in transit as a result of inadequate packaging or protection.

A quick summary of warranty periods is included below, as warranty is determined by the distributor (Line 6 US, Line 6 UK or the specific international distributor), your warranty may vary.

General U.S./U.K. Warranty Periods


36 month parts and labor warranty
StageSource speakers

24 month parts and labor warranty
X2-branded Wireless Products with a 7-digit serial number. If the unit has a Line 6 logo and a serial number that starts with (21), it is covered for one year.

12 month parts and labor warranty
All amplifiers, including speakers
StageScape mixer

Sonic Port
BackTrack/BackTrack + Mic
FBV Controller pedals
POD units (except Pocket Pod and Pocket Pod Express)
Relay and XD-V Wireless Products
Speaker cabinets
Stompbox modeler pedals
ToneCore Pedals (Module AND Dock purchased together as one unit)
TonePort UX8
Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood)

90 Days parts and labor warranty
MIDI Mobilizer I/II
Mobile Keys 25/49
Mobile In
GuitarPort/RiffTracker
Pocket POD and Pocket POD Express
ToneCore Docks (purchased individually)
ToneCore Modules (purchased individually)
TonePort/POD Studio GX, UX1, UX2 and KB37
Variax Workbench Interface
All Power Amp and Preamp Tubes
Any refurbished (B-Stock) Line 6 product

90 day warranty
Amp covers, custom carry bags and all other Line 6-branded accessories
EX-1 Expression Pedal
POD Mount
DC-1g Power Supply (when purchased separately)
DC-3g Power Supply (when purchased separately)
PX-2 Power Supply (when purchased separately)

30 day return period
Add-on software licenses (except iLok)

***For all European Union Countries, please refer to your European Union Product Warranty Directive to determine warranty within your country.


As an example:
UK: 90 days for all accessories and power amp and preamp tubes; 3 years for StageSource speakers; 1 year for all other products.

France, Germany, Austria, Ireland, Belgium, The Netherlands and Luxembourg: 90 days for all accessories and power amp and preamp tubes; 3 years for StageSource speakers; 2 years for all other products. If you are unsure about the warranty applicable to the Product you purchased in Europe, please call Line 6’s customer service department at +44 (0) 1788 566 555, or email on ukcustomerservice@line6.com
Attached File  Line 6 Direct Distribution Combined 3 yr Warranty.PDF   189.7KB   112 downloads

Attached File  Line 6 Direct Distribution Combined 1 yr warranty (1).pdf   57.84KB   488 downloads

Attached File  Line 6 Direct Distribution Combined 90 Day Warranty.pdf   58.16KB   274 downloads

Attached File  Line 6 Direct Distribution Combined B-stock warranty.pdf   56.42KB   320 downloads

Attached File  Line 6 Direct Distribution Combined Guitar Warranty (1).pdf   59.11KB   331 downloads



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